Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupAvailable
- BreakfastAvailable
Location
Hours
Reviews
3.6
1,364 reviews
5 stars
482
4 stars
300
3 stars
269
2 stars
118
1 star
195
What are people saying?
AI-generated from recent customer reviews
Food Quality
While many customers enjoyed the food, there were consistent complaints about the chicken nuggets being subpar and some items being served cold or incorrect.
Service Experience
Customer service received mixed reviews; some praised the friendly staff and quick service, while others reported issues with order accuracy and long wait times.
Cleanliness
The cleanliness of the dining area and restrooms was frequently criticized, with reports of dirty tables and unsanitary conditions.
Kiosk Ordering
The use of kiosks for ordering was a common point of frustration, with many customers finding them inconvenient or malfunctioning.
Location Issues
The absence of a drive-thru and the presence of homeless individuals in the area were noted as significant drawbacks by several customers.
- DNDuy Nguyen1 day ago1.0Said it was open 24/7. It was not.
- OBOrion BrownNov 14, 20253.0Best best review is its a McDonald's. It used to be a bit better but now that the company is pushing the Kiosks it just makes the whole experience of ordering McNuggets too sterile. I tend to avoid going here but I will stop by if I'm hungry enough.
- LPLine PlayOct 29, 20253.0The food is amazing except the chicken nuggets. They taste SOOOOO much like plastic most days. Its so off putting and disgusting. I dont know why this is but please fix it. Everything else is great.
- AGArcellia GarciaOct 20, 20255.0Our food was hot and cooked right… the manager and his crew were really nice… thank you!
- DCDarrell De La CerdaSep 23, 20251.0This location is very hood. There was a fist fight in the parking lot. Nothing beats a jet to holiday.
Frequently Asked Questions About McDonald's
What are the regular opening hours of McDonald's at 1421 Mission St, Santa Cruz?
McDonald's is open 24 hours a day, 7 days a week at this location.
What are the delivery hours for McDonald's at this Santa Cruz location?
Delivery is available daily from 5:00 AM to 11:45 PM.
Is the drive-through service available 24/7 at this McDonald's?
Yes, the drive-through is open 24 hours a day, every day of the week.
What payment options are accepted at this McDonald's?
They accept American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
Does this McDonald's offer curbside pickup and delivery services?
Yes, services include curbside pickup, delivery, same-day delivery, and no-contact delivery.
Can I order McDonald's using a mobile app?
Yes, you can order via the McDonald's App available on iOS and Android devices.
Are there nearby places where I can visit before or after dining at McDonald's?
Yes, Capitola Beach CA is a nearby park and beach perfect for a visit before or after your meal.
What other dining options are near McDonald's at 1421 Mission St?
Nearby restaurants include Namaste Indian Cuisine, Taco Bell, Vasili's Greek Restaurant, and Falafel of Santa Cruz.
Is there a nearby pharmacy close to McDonald's?
Yes, Westside Pharmacy and Medical Supply is located nearby for your health and medical needs.
Does this McDonald's have accessibility features?
Yes, it provides wheelchair accessible entrance, seating, and restrooms for customers.