Business Details
About
Fast Food RestaurantAmerican RestaurantHot Dog RestaurantRestaurantBurger Joint
Your nearby Five Guys at 1101 Pacific Ave. in Santa Cruz is ready to offer you a classic take on burgers, hot dogs, fries, milkshakes and more! Whether it's using fresh ground beef (there are no freezers in our restaurants), double-cooking our fries in 100 percent peanut oil, hand-preparing fresh ingredients every morning or serving peanuts while you wait, we strive to provide the best experience each and every time you visit. With more than 250,000 ways to customize your burger and 1,000+ milkshake combinations, satisfying your craving is just a click away!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- DebitAvailable
Location
Hours
Reviews
4.0
781 reviews
5 stars
398
4 stars
192
3 stars
82
2 stars
35
1 star
74
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers had mixed experiences with the food; while many praised the burgers and fries, others reported issues with soggy buns, cold food, and even food poisoning.
Service Issues
Several reviews highlighted rude or inattentive staff, with complaints about poor customer service and long wait times for orders.
Pricing Concerns
Many customers found the prices to be high for the quality of food received, with some expressing disappointment over the value for money.
Cleanliness
The cleanliness of the establishment was inconsistent, with some customers noting dirty tables and unsanitary conditions.
Positive Staff Interactions
Despite service issues, some reviews praised specific staff members for their friendliness and helpfulness, indicating that there are positive interactions to be had.
- EJErin JooDec 31, 20254.0came in to use up some gift cards i’d received. one kept declining but the cashier who was helping me was chill about it- i wish i got their name. they gave me sooooooo many fries too. i ate more fry than burger & i felt like i was going to explode after my meal. the burger was seriously decadent too. of course this is five guys so it was pricey but it wouldn’t be a bad idea to treat yourself here if you’re craving fast food.
- RBRobert BrooksDec 23, 20255.0Five Guys should've put it's competition out of business long ago. People you must try it, you will never settle for less again.
- OFOliver FindleyNov 16, 20254.0No problems with service or atmosphere, only that good was so greasy that the bag was soaked after 15 minutes. Also the fry portions were quite good.
- ABAngela BNov 12, 20251.0The gentleman of the color of the grill was too impolite and racist, when I entered the store I asked him for the bathroom code and he told me that I was not going to buy anything WITHOUT KNOWING THAT I WAS GOING TO ORDER A HAMBURGER BUT FIRST I HAD TO USE THE BATHROOM. ALREADY WITH THAT SITUATION I DECIDED TO LEAVE THE PLACE. IT WAS RACIST TO SEE THAT I AM A LATINA WOMAN!!!!!
- EMEric MalekosOct 18, 20252.0This place is wild. The burgers here have no integrity. They're falling apart when you get them. And there's way too much hamburger (and no one loves hamburger more than me) for a single serving. Also the buns are weak. They're practically dissolving into the mushroom morass that coats the burger patties. I'm honestly shocked that this is a chain that people eat at. Y'all are crazy. Good staff though, they were nice and I believe if they were given better buns they could turn things around. And +1 star because I couldn't tell if the grit in my mouth as I was eating was from spending time at the beach or was part of the meal.
Frequently Asked Questions About Five Guys
What is the Five Guys story/How did you guys get your name?
Five Guys began its pursuit to redefine the global burger landscape in 1986 when Jerry and Janie Murrell asked three of their sons whether they wanted to start a business or go to college. Now, three decades after our first location opened in Arlington, Va., Five Guys – a fast-casual restaurant chain named for the Murrells' five sons – serves a classic take on hamburgers, fries and milkshakes in more than 1,700 locations across 24 countries.
You can read more about the story of Five Guys at www.FiveGuys.com!
Does Five Guys offer delivery?
As of June 2024, we have more than 1,800 locations in over 24 countries! Most of our restaurants are in the United States.
How many restaurants does Five Guys have?
As of June 2024, we have more than 1,800 locations in over 24 countries! Most of our restaurants are in the United States.
Does Five Guys offer gluten-free options?
The only products we offer that contain gluten are our buns, hot dogs (Canada only), HP sauce (UK only), and the malt vinegar condiment for our fries. In Canada, our Poutine Gravy condiment also contains gluten. All of our sandwiches, including burgers, hot dogs and the veggie sandwich, are available without a bun via our wrap or bowls.
While our crew members do all they can to avoid it, there is always a risk of cross-contamination. Please review our nutritional, ingredient and allergen chart for the most accurate information.
Is the Five Guys veggie sandwich a veggie patty?
Our veggie sandwich is not a veggie burger, but truthfully, it can be a mix of whatever you'd like. Choose any combination of our condiments and add cheese for an additional cost.
Our standard veggie is a mix of peppers, onions and mushrooms with or without cheese.
What is the best way to reheat leftover fries?
Leftover fries are excellent reheated in the oven (or Air Fryer). According to Chad Murrell, one of the Five Guys, just pop them in a 350-degree oven for about 10-15 minutes.
Also, give those leftover fries a try as hash browns, home fries, or even as the filling in an omelet.
Does Five Guys at 1101 Pacific Ave. in Santa Cruz accept reservations?
No, Five Guys at this location does not accept reservations. You can visit or order directly.
What are the operating hours for Five Guys Santa Cruz?
The restaurant is open every day from 11:00 AM to 10:00 PM for dine-in, and delivery is available from 11:00 AM to 9:30 PM.
Does this Five Guys location provide delivery and pickup options?
Yes, they offer in-store pickup and delivery services through their online ordering system.
How can I customize my meal at Five Guys Santa Cruz?
You can customize your burger with over 250,000 combinations and choose from more than 1,000 milkshake flavors to satisfy your cravings.
What payment methods are accepted at Five Guys Santa Cruz?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard and Visa.
Are there gluten-free options available at Five Guys?
Yes, while buns and some condiments contain gluten, most sandwiches can be ordered without a bun using a lettuce wrap or bowl. Cross-contamination risks apply; please check their allergen chart for details.
Can I find Five Guys near University Town Center in Santa Cruz?
Yes, the Five Guys on 1101 Pacific Ave. is conveniently located near University Town Center, making it an easy stop for a meal before or after your visit to the campus.
What are some nearby places to visit after dining at Five Guys Santa Cruz?
After your meal, you might enjoy visiting the Open Studios Art Tour for local art exhibits, or stopping by Mission Hill Creamery for ice cream and coffee.
How can nearby transit options help me reach Five Guys in Santa Cruz?
Nearby transportation services such as the Santa Cruz County Regional Transportation Commission (RTC) and Cruz511 Traveler Information can assist you in planning your trip to Five Guys at 1101 Pacific Ave.
What type of atmosphere does Five Guys Santa Cruz offer for dining?
Five Guys provides a casual dining atmosphere with wheelchair accessible entrances and restrooms, including outdoor seating and accommodations for children.