Business Details
About
Fast Food RestaurantMexican Restaurant
Chipotle Santa Cruz III is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.4
700 reviews
5 stars
223
4 stars
170
3 stars
103
2 stars
62
1 star
142
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers frequently reported issues with food quality, including cold, raw, or stale items, and missing ingredients.
Cleanliness
Many reviews highlighted unsanitary conditions, including dirty tables, bathrooms, and overall restaurant cleanliness.
Customer Service
Numerous customers experienced poor service, including rude staff, long wait times, and lack of attention to orders.
Ingredient Availability
Several reviews noted that the restaurant often runs out of key ingredients, especially during peak hours.
Management Issues
There were consistent mentions of poor management and staffing problems, leading to disorganization and inadequate service.
- MMMindy Magee2 days ago1.0Health hazard here. No soap or even doap dispenser in the restroom. How donemployees wash their hands with no soap?!?!?!
- KHKelly Haynes3 days ago1.0Stopped for a salad - restaurant was out of tortillas, which was fine but the staff was rude. We asked politely for fajita veggies and were told “No.” Literally. Just the word no. The fountain was out of ice, and all the tables were dirty so we had to bus and clean a table ourselves to eat. I love chipotle and have never had an experience like this at any location.
- MGMargaret GavazpvDec 10, 20251.0This location is usually good but today (12/10/25) at 7:30p the dude with glasses served me the wrong type of beans without asking me beforehand what i wanted (whatever i don’t really care). Then they were out of all meat, besides the steak. I asked am I still going to get extra charge for this because I don’t want steak I want chicken but I don’t have any other choice. We asked when the chicken is going to be ready and he was basically implying steak was our only option and that it’s only a $2 difference and being hella sassy. Whatever moved on. They are out of mild salsa. Then they are out of chips besides the large size so we had to pay extra AGAIN. Then the guy doesn’t know where the water cups are. Then the water fountain takes LITERAL AGES. Then I eat my food and THE STEAK IS COLD RAW AND CHEWY.
- JMJos MastDec 2, 20255.0The staff working tonight had Ana amazing sense of humor. Really grateful to see such a pleasant crew having fun while taking care of our orders quickly and serving quality ingredients. Happy Holidays! I’ll make sure to bring cash tips next time!!!
- SSSofia SanchezNov 7, 20251.0Every time I come here they are out of guac is 7 rn you guys don’t close for another couple hours ? How do you just run out of an ingredient like that an hour before closing or half an hour before closing , sure I get it. Literally everytime I come here past 5pm it’s the same thing we’re out of guac …
Frequently Asked Questions About Chipotle Mexican Grill
What is Chipotle Mexican Grill Santa Cruz III known for?
Chipotle Santa Cruz III is a fast-casual restaurant known for customizable burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients and classic culinary techniques.
What are the operating hours of Chipotle Mexican Grill at 550 River St in Santa Cruz?
Chipotle at 550 River St is open daily from 10:45 AM to 11:00 PM.
Does Chipotle Santa Cruz III offer pickup and delivery services?
Yes, Chipotle Santa Cruz III offers both in-store pickup and delivery services.
How can I order online from Chipotle Santa Cruz III?
You can order online via their official ordering website at https://order.chipotle.com/ or through the Chipotle mobile app.
What payment options are accepted at Chipotle Mexican Grill in Santa Cruz?
Chipotle accepts credit cards and offers gift cards as payment options.
Is Chipotle Santa Cruz III an LGBTQ-friendly establishment?
Yes, Chipotle Santa Cruz III welcomes LGBTQ customers and is inclusive to all.
What nearby transit or shopping places can help me when visiting Chipotle Santa Cruz III?
Nearby places include Gateway Plaza shopping center and AT&T Store, which can serve as convenient landmarks or spots to visit before or after dining.
Are there other dining options near Chipotle at 550 River St?
Yes, nearby restaurants include Shun Feng Restaurant for Chinese cuisine and Kc Cruz Bbq for American barbecue.
What health or fitness options are available near Chipotle Mexican Grill in Santa Cruz?
Nearby you can find Santa Cruz CORE Fitness + Rehab gym and 420 Med Evaluations pharmacy for health and wellness needs.
Can I find services related to mobile phones and internet near Chipotle Santa Cruz III?
Yes, several AT&T Store locations and Comcast - Xfinity outlets are nearby for phone and internet services.