Brand Certified
Chipotle Mexican Grill
3.4(709 reviews)
Certified by Chipotle Mexican Grill • Mar 01, 2026
Business Details
550 River St, Santa Cruz, CA
95060, United States
Certified by Chipotle Mexican Grill • Mar 01, 2026
(831) 295-6582
Certified by Chipotle Mexican Grill • Mar 01, 2026
https://locations.chipotle.com/ca/santa-cruz/550-river-st?utm_source=extendednetwork&utm_medium=yext&utm_campaign=yext_listings?restaurant=1716
Certified by Chipotle Mexican Grill • Mar 01, 2026
About
Certified by Chipotle Mexican Grill • Mar 01, 2026
Fast Food RestaurantMexican Restaurant
Chipotle Santa Cruz III is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Certified by Chipotle Mexican Grill • Mar 01, 2026
Hours
Certified by Chipotle Mexican Grill • Mar 01, 2026
Reviews
3.4
709 reviews
5 stars
225
4 stars
171
3 stars
104
2 stars
62
1 star
147
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Multiple reviews highlighted unsanitary conditions, including dirty tables, bathrooms without soap, and overall lack of cleanliness.
Customer Service
Numerous customers reported rude and unhelpful staff, with some experiences described as the worst service ever encountered.
Food Quality
Many reviews mentioned poor food quality, including stale ingredients, missing items, and food that was not prepared properly.
Staffing Issues
Several customers noted that the location was often understaffed, leading to long wait times and inadequate service.
Ingredient Availability
Customers frequently complained about the restaurant running out of key ingredients, especially during peak hours.
- PPPaul PelkeyFeb 18, 20263.0Not very impressed being a high-volume fast-paced culinary chef a person to another person there it's just a your average mixed Mexican or Texas food I found it okay but I think they need to step up I'm wiping their tables down before New people come in I am highly trained and safe and serve and sanitary where can I find dining and mostly UCSC and also being trained as an EMP in case somebody chokes on the food all of the new people in this industry maybe that should take a class at Cabrillo College just to better themselves it was just an okay place I probably would have been better going to find the Chinese food down the line Fran suggested it because they had a friend wasn't worth it to each his own that's all that matters
- DWDaniel WilliamsFeb 2, 20265.0Mon. morn. Feb. 2nd 2026 “Closed” for Maintenance, no reopen date posted on the door ?
- MCMerinda CastellanosJan 28, 20261.0Went to river st. It was horrible. Literally only pinto beans that looked so dry no chicken only steak that looked like it was sitting there all day. I asked why there was no food was told not Enough people working there to cook??? I’ll never go there again.
- SSShakiraJan 28, 20261.0This place is constantly messy. They were out of white rice and the brown rice was almost gone and very dry. I asked if they were making more and the staff very rudely said no because they were short staffed. This was in the middle of the day! This place is a no for me.
- CCcorinaJan 26, 20261.0just bad service bad food there’s no other way to put it
Frequently Asked Questions About Chipotle Mexican Grill
What is Chipotle Mexican Grill Santa Cruz III known for?
Chipotle Santa Cruz III is a fast-casual restaurant known for customizable burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients and classic culinary techniques.
What are the operating hours of Chipotle Mexican Grill at 550 River St in Santa Cruz?
Chipotle at 550 River St is open daily from 10:45 AM to 11:00 PM.
Does Chipotle Santa Cruz III offer pickup and delivery services?
Yes, Chipotle Santa Cruz III offers both in-store pickup and delivery services.
How can I order online from Chipotle Santa Cruz III?
You can order online via their official ordering website at https://order.chipotle.com/ or through the Chipotle mobile app.
What payment options are accepted at Chipotle Mexican Grill in Santa Cruz?
Chipotle accepts credit cards and offers gift cards as payment options.
Is Chipotle Santa Cruz III an LGBTQ-friendly establishment?
Yes, Chipotle Santa Cruz III welcomes LGBTQ customers and is inclusive to all.
What nearby transit or shopping places can help me when visiting Chipotle Santa Cruz III?
Nearby places include Gateway Plaza shopping center and AT&T Store, which can serve as convenient landmarks or spots to visit before or after dining.
Are there other dining options near Chipotle at 550 River St?
Yes, nearby restaurants include Shun Feng Restaurant for Chinese cuisine and Kc Cruz Bbq for American barbecue.
What health or fitness options are available near Chipotle Mexican Grill in Santa Cruz?
Nearby you can find Santa Cruz CORE Fitness + Rehab gym and 420 Med Evaluations pharmacy for health and wellness needs.
Can I find services related to mobile phones and internet near Chipotle Santa Cruz III?
Yes, several AT&T Store locations and Comcast - Xfinity outlets are nearby for phone and internet services.
Brand Certified Facts from Chipotle Mexican Grill
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