Business Details
About
Fast Food RestaurantMexican Restaurant
Chipotle Santa Cruz III is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.4
696 reviews
5 stars
222
4 stars
170
3 stars
103
2 stars
62
1 star
139
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Multiple reviews highlighted filthy conditions, including dirty tables and bathrooms, with some customers expressing concern over sanitation practices.
Customer Service
Numerous customers reported rude and unhelpful staff, with complaints about long wait times and poor service during both in-person and online orders.
Food Quality
Several reviews mentioned issues with food quality, including cold or improperly prepared items, as well as complaints about portion sizes being smaller than expected.
Management Issues
Many customers suggested that poor management was a significant factor in the ongoing issues, including staff shortages, lack of organization, and failure to maintain cleanliness.
Inconsistent Experience
While some customers reported positive experiences with food and service, the overall trend indicated a significant number of negative experiences, suggesting inconsistency in performance.
- SSSofia SanchezNov 7, 20251.0Every time I come here they are out of guac is 7 rn you guys don’t close for another couple hours ? How do you just run out of an ingredient like that an hour before closing or half an hour before closing , sure I get it. Literally everytime I come here past 5pm it’s the same thing we’re out of guac …
- GFgeovanny FernándezSep 14, 20251.0It's the worst Chipotle I've ever been to. There's no ice and the drinks are lukewarm. The tables are very dirty. Don't use a fork. The bathrooms are dirty, with no soap. I asked the employees why they didn't notify me during my order, and they said there's nothing they can do.
- GOGalilea OrtizAug 15, 20251.0Found two hairs in my bowl. Couldn’t even enjoy my meal.
- MAMatt AtchisonAug 10, 20251.0I know yall businesses in Santa Cruz have houseless-person-takes-over-bathroom trauma. But for real, yall are toxic with it. I drive, for uber, I live, in Felton; I don’t wanna drive ALLLLLLLLLLLLLLLLL the way home just because yall are like, afraid of what people will do in the bathroom? Idk maybe use more discernment and less judgement. Stop letting crusty crust buckets use the bathroom (duh) and let REGULAR NORMAL CITIZENS use it. Cleaning the bathroom an hour early and closing it is not only criminal, but lazy, immoral and pathetic. Good day chipotle.
- JMJordyn MaywhortAug 6, 20251.0Got chipotle delivered since i’m exhausted from working so much and thought i deserved to treat myself. Got a veggie bowl with fajitas. The “fajitas” were literally raw vegetables and the rice was so cold that it was literally in individual clumps. i’ve had this bowl before and the veggies have always been cooked and the food warm, but of course not tonight from this location when i want chipotle the most. the bowl was 90% rice and lettuce and sour cream and the bowl was only 1/2 full when i opened it. I feel like i’ve been ripped off and im so sad and disappointed.
Frequently Asked Questions About Chipotle Mexican Grill
What is Chipotle Mexican Grill Santa Cruz III known for?
Chipotle Santa Cruz III is a fast-casual restaurant known for customizable burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients and classic culinary techniques.
What are the operating hours of Chipotle Mexican Grill at 550 River St in Santa Cruz?
Chipotle at 550 River St is open daily from 10:45 AM to 11:00 PM.
Does Chipotle Santa Cruz III offer pickup and delivery services?
Yes, Chipotle Santa Cruz III offers both in-store pickup and delivery services.
How can I order online from Chipotle Santa Cruz III?
You can order online via their official ordering website at https://order.chipotle.com/ or through the Chipotle mobile app.
What payment options are accepted at Chipotle Mexican Grill in Santa Cruz?
Chipotle accepts credit cards and offers gift cards as payment options.
Is Chipotle Santa Cruz III an LGBTQ-friendly establishment?
Yes, Chipotle Santa Cruz III welcomes LGBTQ customers and is inclusive to all.
What nearby transit or shopping places can help me when visiting Chipotle Santa Cruz III?
Nearby places include Gateway Plaza shopping center and AT&T Store, which can serve as convenient landmarks or spots to visit before or after dining.
Are there other dining options near Chipotle at 550 River St?
Yes, nearby restaurants include Shun Feng Restaurant for Chinese cuisine and Kc Cruz Bbq for American barbecue.
What health or fitness options are available near Chipotle Mexican Grill in Santa Cruz?
Nearby you can find Santa Cruz CORE Fitness + Rehab gym and 420 Med Evaluations pharmacy for health and wellness needs.
Can I find services related to mobile phones and internet near Chipotle Santa Cruz III?
Yes, several AT&T Store locations and Comcast - Xfinity outlets are nearby for phone and internet services.