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Wingstop

3.6
(312 reviews)

Business Details

(661) 251-9700
https://www.wingstop.com/

About

Chicken Wings RestaurantChicken RestaurantRestaurant
When you're in the mood for bold flavors and customizable wings, look no further than Wingstop Canyon Country. Order online for carryout or delivery and enjoy our classic or boneless wings, or try our tenders and chicken sandwich. With a choice of over 12 iconic flavors, our made-to-order wings are crafted to satisfy any craving. From the rich taste of Garlic Parmesan to the spicy kick of Cajun, our mouthwatering flavors will satisfy you every time. Whatever your flavor preference, pair your wings with our crispy, seasoned fries or treat yourself with our signature loaded Voodoo Fries.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Wingstop
18547 Soledad Canyon Rd, Santa Clarita, CA
91351, United States

Hours

Reviews

3.6
312 reviews
5 stars
149
4 stars
52
3 stars
27
2 stars
14
1 star
70

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, including rude staff, long wait times, and issues with order accuracy.

Food Quality

While some customers enjoyed the wings, many reported inconsistent food quality, including dry wings, incorrect orders, and missing items.

Cleanliness

Several reviews mentioned unsanitary conditions in the dining area and issues with food handling.

Order Fulfillment

Customers frequently experienced problems with order accuracy, including missing items and long wait times for pickup.
  • AA
    Alexandria
    Jan 31, 2026
    1.0
    Denied prepaid food & asked to violate privacy/security protocols I ordered food through the official Wingstop app and verified the purchase by showing the digital receipt on my phone. Despite this, the staff refused to hand over the order unless I provided a photo of my husband's ID and his physical credit card. Requiring customers to photograph and transmit sensitive financial documents just to pick up a prepaid order is a massive privacy risk and likely violates PCI (Payment Card Industry) compliance standards regarding the handling of cardholder data. I had the receipt and the order number. Holding the food hostage for personal data is unacceptable business practice. Corporate needs to retrain this staff immediately.
  • MC
    Michelle C
    Dec 26, 2025
    1.0
    Ordered take out. Used Capital One virtual card number (C1 safety feature) to purchase and was accused of credit card fraud by staff because there isnt a physical card. Still accused of credit card fraud despite showing drivers license and credit cards with same name. If anything it is them pushing for a copy of YOUR information.
  • AR
    Alexander Romero
    Oct 4, 2025
    4.0
    I like their food at wingstop I got a boneless wings and I got two flavors lemon pepper and Hawaiian with ranch. And also have a fries and a drink they were good.
  • DG
    Daniel G
    Sep 30, 2025
    1.0
    Ordered the 15 classic wings deal for lemon pepper and buffalo. The lemon pepper was fresh and great but the original hot wings were cold dry and kinda stale. Called the store and asked for the manager. The guy said that there was nothing they could do after I explained the issue. When I asked him his name he said Josh. I thought the call was strange so I called back and asked for manager again. They said there is no Josh and had me speak to a woman. Who then explained there policy is I have to bring back the wings. Which would be fine if I had the time to drive back and forth when somebody conveniently ruins my order. I explained it won’t be days, she said that it’s fine I can bring the days old wings back and get it fixed. I don’t understand why I have to store wings for whenever I have the time to go back to get what I paid for corrected. Why didn’t the first “manager” explain that when they said nothing they could do. This stores got bad ratings in yelp as well. I’m guessing they mess up alot
  • TC
    Tony Chun
    Sep 10, 2025
    3.0
    Wingstop had the best fast food wings, IMO. I haven't found a better ranch dressing either. While the wings are great, the customer service is lacking at this location. Always check your order before you walk out the door because you will be accused of having your complete order...I have almost walked out with just half my order because an employee didn't hand me the 2nd bag. Ofc, Wingstop isn't a dine-in location but this one is usually dirty. But the food is great so as long as you know you're not coming here for either the ambience or customer service, it's ok.

Frequently Asked Questions About Wingstop

Where can I find nutritional information?

Our nutrition and allergen information can be found at the following locations: www.wingstop.com/nutrition www.wingstop.com/allergens

How can I send you feedback?

We take our customer feedback seriously and value your input. If you have any issues that require our attention, or just want to drop us a nice note, please fill out the Contact Us form and we'll be in touch to assist you.

Brand Certified Facts from Wingstop

This information is certified by Wingstop and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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