Brand Certified
El Pollo Loco
3.3(335 reviews)
Certified by El Pollo Loco • Mar 01, 2026
Business Details
24040 Copper Hill Dr, Santa Clarita, CA
91354, United States
Certified by El Pollo Loco • Mar 01, 2026
(661) 621-2344
Certified by El Pollo Loco • Mar 01, 2026
https://restaurants.elpolloloco.com/ca/santa-clarita/24040-copper-hill-dr
Certified by El Pollo Loco • Mar 01, 2026
About
Certified by El Pollo Loco • Mar 01, 2026
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
At El Pollo Loco, we go to crazy lengths for our signature citrus-marinated, fire-grilled chicken and handcraft our entrees using fresh ingredients inspired by authentic Mexican recipes.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Certified by El Pollo Loco • Mar 01, 2026
Hours
Certified by El Pollo Loco • Mar 01, 2026
Reviews
3.3
335 reviews
5 stars
135
4 stars
53
3 stars
27
2 stars
32
1 star
88
What are people saying?
AI-generated from recent customer reviews
Food Quality
Many customers reported issues with dry, burnt, or old chicken, leading to dissatisfaction with the food quality.
Service Issues
Numerous reviews highlighted poor service, including wrong orders, long wait times, and unhelpful staff.
Cleanliness
While some customers noted cleanliness in the restaurant, others pointed out issues with the cleanliness of the dining area and restrooms.
Staff Performance
Some staff members received praise for their friendliness and helpfulness, particularly a few standout employees, but overall service was inconsistent.
- BBbyb4 days ago2.0this was the best pollo loco when it first opened. it has steadily gone downhill.
- ADAllan DuFeb 24, 20264.0Good food ,affordable yet delicious ,lots of parking and great location.
- ARAngel RuizFeb 21, 20265.0My online order was ready on time. Staff is friendly and courteous. Restaurant and restrooms were clean
- SPSimon PFeb 14, 20261.0Completely wrong order provided. Zero salsa. Horrible service.
- MHm hFeb 10, 20261.0Just do not eat here. They serve old chicken to you that’s been sitting out all day. I’ve had this place twice since moving to Santa Clarita and twice I have had food poisoning.
Frequently Asked Questions About El Pollo Loco
What are the operating hours of El Pollo Loco in Santa Clarita?
El Pollo Loco in Santa Clarita is open from 9:30 AM to 10:00 PM Monday through Saturday, and from 9:30 AM to 9:30 PM on Sundays.
Where is El Pollo Loco located?
El Pollo Loco is located at 24040 Copper Hill Dr, Santa Clarita, CA 91354, USA.
What type of cuisine does El Pollo Loco offer?
El Pollo Loco offers signature citrus-marinated, fire-grilled chicken and entrees inspired by authentic Mexican recipes.
Does El Pollo Loco accept credit card payments?
Yes, El Pollo Loco accepts American Express, Discover, and Visa cards.
Can I order food online from El Pollo Loco?
Yes, you can place an order online through their official ordering website or via their app available in the Apple App Store.
Does the El Pollo Loco location have a drive-through service?
Yes, this El Pollo Loco location has a drive-through available for customer convenience.
Is there free Wi-Fi available at El Pollo Loco?
Yes, El Pollo Loco offers free Wi-Fi to its customers.
What nearby places can I visit before or after dining at El Pollo Loco?
Nearby you can visit West Creek Community Park for outdoor activities, or grab coffee at Havana Savannah cafe.
Where is the closest gas station near El Pollo Loco?
The closest gas stations near El Pollo Loco are Mobil and Circle K, both within the vicinity on Copper Hill Dr.
Are there any services for families or children near El Pollo Loco?
Yes, Gurukul Family Child Care and Kumon Math & Reading Center of Valencia are nearby and offer childcare and tutoring services respectively.
Brand Certified Facts from El Pollo Loco
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Certified March 01, 2026Yext Knowledge Graph
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- Hours of operation
- Phone number
- Official website
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