Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
At El Pollo Loco, we go to crazy lengths for our signature citrus-marinated, fire-grilled chicken and handcraft our entrees using fresh ingredients inspired by authentic Mexican recipes.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
3.3
323 reviews
5 stars
131
4 stars
50
3 stars
27
2 stars
29
1 star
86
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported poor service, including long wait times, incorrect orders, and unhelpful staff.
Food Quality
Many reviews highlighted issues with food quality, such as dry or burnt chicken, incorrect items, and overall dissatisfaction with meals.
Staff Performance
While some staff members received praise for their friendliness and efficiency, others were criticized for rudeness and lack of attention.
Cleanliness
Several customers noted cleanliness issues within the restaurant, including dirty dining areas and restrooms.
Management Issues
There were complaints about management, including understaffing and poor handling of customer complaints.
- ALAndrew LopezOct 23, 20251.0This location is just not good, got the flatest burrito today was absolutely pitiful. Customer service is poor just not a good location.
- MOMichael OndaOct 11, 20251.0This place is a joke. 1 person working at 8…… I waited in drive through line for 25 minutes.
- FDFather DonOct 10, 20255.0Sooo I just want to say the lovely young black girl there is a sweetheart 🤗 I ordered a 2pc thigh dinner Mac & cheese and loco salad and she and staff made sure everything came out good. And for el pollo loco to always have a bad rep they did well at this localotion… keep it up Guys👌🏻ótimas coisas !
- JZJeff ZirkleJul 25, 20251.0Don't eat here worst experience at a fast food restaurant my chicken was not chicken and if it was not chicken what was it ???? Becarful eating here people in California should not have to experience there 2 othere El pollo loco in town for your safety don't eat here
- EFErick FarruggiaJul 22, 20252.0Removing the blackened chicken from the rest of the food was difficult. Good service, bad quality of food (if burned = cancer). They need to correct this issue.
Frequently Asked Questions About El Pollo Loco
What are the operating hours of El Pollo Loco in Santa Clarita?
El Pollo Loco in Santa Clarita is open from 9:30 AM to 10:00 PM Monday through Saturday, and from 9:30 AM to 9:30 PM on Sundays.
Where is El Pollo Loco located?
El Pollo Loco is located at 24040 Copper Hill Dr, Santa Clarita, CA 91354, USA.
What type of cuisine does El Pollo Loco offer?
El Pollo Loco offers signature citrus-marinated, fire-grilled chicken and entrees inspired by authentic Mexican recipes.
Does El Pollo Loco accept credit card payments?
Yes, El Pollo Loco accepts American Express, Discover, and Visa cards.
Can I order food online from El Pollo Loco?
Yes, you can place an order online through their official ordering website or via their app available in the Apple App Store.
Does the El Pollo Loco location have a drive-through service?
Yes, this El Pollo Loco location has a drive-through available for customer convenience.
Is there free Wi-Fi available at El Pollo Loco?
Yes, El Pollo Loco offers free Wi-Fi to its customers.
What nearby places can I visit before or after dining at El Pollo Loco?
Nearby you can visit West Creek Community Park for outdoor activities, or grab coffee at Havana Savannah cafe.
Where is the closest gas station near El Pollo Loco?
The closest gas stations near El Pollo Loco are Mobil and Circle K, both within the vicinity on Copper Hill Dr.
Are there any services for families or children near El Pollo Loco?
Yes, Gurukul Family Child Care and Kumon Math & Reading Center of Valencia are nearby and offer childcare and tutoring services respectively.