At El Pollo Loco, we go to crazy lengths for our signature citrus-marinated, fire-grilled chicken and handcraft our entrees using fresh ingredients inspired by authentic Mexican recipes.
Customers frequently reported poor service, including long wait times, incorrect orders, and unhelpful staff.
Food Quality
Many reviews highlighted issues with food quality, such as dry or burnt chicken, incorrect items, and overall dissatisfaction with meals.
Staff Performance
While some staff members received praise for their friendliness and efficiency, others were criticized for rudeness and lack of attention.
Cleanliness
Several customers noted cleanliness issues within the restaurant, including dirty dining areas and restrooms.
Management Issues
There were complaints about management, including understaffing and poor handling of customer complaints.
AL
Andrew Lopez
Oct 23, 2025
1.0
This location is just not good, got the flatest burrito today was absolutely pitiful. Customer service is poor just not a good location.
MO
Michael Onda
Oct 11, 2025
1.0
This place is a joke. 1 person working at 8…… I waited in drive through line for 25 minutes.
FD
Father Don
Oct 10, 2025
5.0
Sooo I just want to say the lovely young black girl there is a sweetheart 🤗 I ordered a 2pc thigh dinner Mac & cheese and loco salad and she and staff made sure everything came out good. And for el pollo loco to always have a bad rep they did well at this localotion… keep it up Guys👌🏻ótimas coisas !
JZ
Jeff Zirkle
Jul 25, 2025
1.0
Don't eat here worst experience at a fast food restaurant my chicken was not chicken and if it was not chicken what was it ???? Becarful eating here people in California should not have to experience there 2 othere El pollo loco in town for your safety don't eat here
EF
Erick Farruggia
Jul 22, 2025
2.0
Removing the blackened chicken from the rest of the food was difficult. Good service, bad quality of food (if burned = cancer). They need to correct this issue.