At El Pollo Loco, we go to crazy lengths for our signature citrus-marinated, fire-grilled chicken and handcraft our entrees using fresh ingredients inspired by authentic Mexican recipes.
Many customers reported issues with dry, burnt, or incorrect food items, leading to dissatisfaction.
Service Issues
Frequent complaints about slow service, long wait times, and incorrect orders were noted, indicating a need for better staffing and management.
Staff Performance
While some staff members received praise for their friendliness and helpfulness, others were criticized for rudeness and lack of professionalism.
Cleanliness
Several reviews mentioned cleanliness issues in the dining area and restrooms, suggesting a need for improved hygiene standards.
BF
Benny De Franco
Dec 28, 2025
2.0
The chicken was dry . Had it to go .
You can tell they had it in the back for awhile
Never go back again .
Sucks !!!
KS
Karl Strauss
Dec 17, 2025
2.0
Dry chicken.
Hate the kiosk
SG
Shaheen Ghazaly
Nov 30, 2025
4.0
Our go-to place. Always fresh grilled chicken, but from time to time, we will get very dry chicken.
AL
Andrew Lopez
Oct 23, 2025
1.0
This location is just not good, got the flatest burrito today was absolutely pitiful. Customer service is poor just not a good location.
FD
Father Don
Oct 10, 2025
5.0
Sooo I just want to say the lovely young black girl there is a sweetheart 🤗 I ordered a 2pc thigh dinner Mac & cheese and loco salad and she and staff made sure everything came out good. And for el pollo loco to always have a bad rep they did well at this localotion… keep it up Guys👌🏻ótimas coisas !