Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
At El Pollo Loco, we go to crazy lengths for our signature citrus-marinated, fire-grilled chicken and handcraft our entrees using fresh ingredients inspired by authentic Mexican recipes.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
3.3
328 reviews
5 stars
133
4 stars
51
3 stars
27
2 stars
31
1 star
86
What are people saying?
AI-generated from recent customer reviews
Food Quality
Many customers reported issues with dry, burnt, or incorrect food items, leading to dissatisfaction.
Service Issues
Frequent complaints about slow service, long wait times, and incorrect orders were noted, indicating a need for better staffing and management.
Staff Performance
While some staff members received praise for their friendliness and helpfulness, others were criticized for rudeness and lack of professionalism.
Cleanliness
Several reviews mentioned cleanliness issues in the dining area and restrooms, suggesting a need for improved hygiene standards.
- BFBenny De FrancoDec 28, 20252.0The chicken was dry . Had it to go . You can tell they had it in the back for awhile Never go back again . Sucks !!!
- KSKarl StraussDec 17, 20252.0Dry chicken. Hate the kiosk
- SGShaheen GhazalyNov 30, 20254.0Our go-to place. Always fresh grilled chicken, but from time to time, we will get very dry chicken.
- ALAndrew LopezOct 23, 20251.0This location is just not good, got the flatest burrito today was absolutely pitiful. Customer service is poor just not a good location.
- FDFather DonOct 10, 20255.0Sooo I just want to say the lovely young black girl there is a sweetheart 🤗 I ordered a 2pc thigh dinner Mac & cheese and loco salad and she and staff made sure everything came out good. And for el pollo loco to always have a bad rep they did well at this localotion… keep it up Guys👌🏻ótimas coisas !
Frequently Asked Questions About El Pollo Loco
What are the operating hours of El Pollo Loco in Santa Clarita?
El Pollo Loco in Santa Clarita is open from 9:30 AM to 10:00 PM Monday through Saturday, and from 9:30 AM to 9:30 PM on Sundays.
Where is El Pollo Loco located?
El Pollo Loco is located at 24040 Copper Hill Dr, Santa Clarita, CA 91354, USA.
What type of cuisine does El Pollo Loco offer?
El Pollo Loco offers signature citrus-marinated, fire-grilled chicken and entrees inspired by authentic Mexican recipes.
Does El Pollo Loco accept credit card payments?
Yes, El Pollo Loco accepts American Express, Discover, and Visa cards.
Can I order food online from El Pollo Loco?
Yes, you can place an order online through their official ordering website or via their app available in the Apple App Store.
Does the El Pollo Loco location have a drive-through service?
Yes, this El Pollo Loco location has a drive-through available for customer convenience.
Is there free Wi-Fi available at El Pollo Loco?
Yes, El Pollo Loco offers free Wi-Fi to its customers.
What nearby places can I visit before or after dining at El Pollo Loco?
Nearby you can visit West Creek Community Park for outdoor activities, or grab coffee at Havana Savannah cafe.
Where is the closest gas station near El Pollo Loco?
The closest gas stations near El Pollo Loco are Mobil and Circle K, both within the vicinity on Copper Hill Dr.
Are there any services for families or children near El Pollo Loco?
Yes, Gurukul Family Child Care and Kumon Math & Reading Center of Valencia are nearby and offer childcare and tutoring services respectively.