Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Santa Clarita,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
3.8
1,166 reviews
5 stars
559
4 stars
230
3 stars
140
2 stars
76
1 star
161
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported poor service, including long wait times, incorrect orders, and rude staff.
Food Quality
While some customers praised the food, many expressed disappointment with overcooked items and incorrect portion sizes.
Cleanliness
Several reviews highlighted the restaurant's lack of cleanliness and organization, with dirty conditions reported frequently.
Management Concerns
Customers noted issues with management, including poor training of staff and inadequate responses to complaints.
- JDJay DoeJan 5, 20264.0Good chicken š!.
- CTClaudia TorresNov 27, 20251.0Very bad service and poor management!
- HPH PacNov 8, 20252.0Bring your own fly-swatter. Felt like I was eating outside.
- ARAyana RachelleNov 2, 20252.0This is the 3rd time I got a loco salad and they gave me a hard time about dressing. I got a family sized loco salad and they told me I had to pay for dressing. So they just sell dry salads now?
- MEMark EastmanOct 28, 20251.0This place always forget our item and food is always late. Neither to say we wonāt be going backā¦ all they do is say sorry and keep messing up our orders. Terrible service.
Frequently Asked Questions About El Pollo Loco
What are the opening hours of El Pollo Loco in Santa Clarita?
El Pollo Loco is open daily from 10:00 AM to 11:30 PM.
Where is El Pollo Loco located?
El Pollo Loco is located at 26930 Sierra Hwy, Santa Clarita, CA 91321, USA.
Does El Pollo Loco offer delivery services?
Yes, El Pollo Loco offers delivery services to customers.
Can customers order El Pollo Loco food through a mobile app?
Yes, customers can order through the El Pollo Loco app available on the App Store.
What payment options are accepted at El Pollo Loco?
El Pollo Loco accepts American Express, Discover, and Visa credit cards.
Does El Pollo Loco provide catering services?
Yes, El Pollo Loco offers catering services.
Is there free Wi-Fi available at El Pollo Loco?
Yes, free Wi-Fi is available at El Pollo Loco.
Can I find other fast food options near El Pollo Loco?
Yes, nearby fast food options include McDonald's, Carl's Jr., Subway, and Panda Express.
Are there any coffee shops near El Pollo Loco where I can relax before or after my meal?
Yes, Bodhi Leaf Coffee Bar and It's Boba Time are nearby coffee shops you can visit.
What supermarkets or grocery stores are close to El Pollo Loco for additional shopping needs?
Stater Bros. Markets is a nearby supermarket where you can shop for groceries and other items.