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McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous reviews highlighted poor customer service, including rude staff, unhelpful managers, and long wait times.
Food Quality
Customers reported inconsistent food quality, with some items being cold, incorrect, or not meeting expectations.
Operating Hours
Many customers expressed frustration over incorrect operating hours, with the location not being open 24 hours as advertised.
Cleanliness
Several reviews mentioned unsanitary conditions, including dirty interiors and improper food handling practices.
Pricing
Customers noted that prices are perceived as high for the quality of food and service provided.
MR
Matthew Rafat
4 days ago
1.0
Ordered a pickup on the McD app. Was told by Maria my order was canceled after I appeared in 25 minutes and looked for my order. Also, WiFi was not available consistently. (November 20)
DG
Danny Godinez
Nov 1, 2025
1.0
I’ve been calling them since yesterday and they don’t pick up. I order a smoothie and a smoothie had more ice than anything else.
JC
Jessie C
Oct 24, 2025
1.0
On October 24, 2025, around 2:00PM, I ordered a Snack Wrap from this McDonald’s location. The food was completely cold within just a few minutes — the tortilla was cold and the chicken was no temperature and not warm at all. When I reported this to the short-haired middle-aged female manager, she insisted that “it’s supposed to be cold” and that even if she made another one, it would also be cold.
As a professionally trained chef, I know that any food containing meat must meet proper food safety temperature standards. Even for fast food, customers deserve food that is safe to eat and served at an appropriate temperature.
What’s more disappointing is the manager’s rude and dismissive attitude. She showed no respect or willingness to address the issue, and I strongly suspect bias or discriminatory behavior. I urge McDonald’s management to take this complaint seriously and ensure proper training on both food safety standards and customer service professionalism. (Already Leave two companies on the McDonald’s website)
BH
Barak Halpern
Oct 11, 2025
4.0
Classic McDonald's you get what you expect?.
Yet it's the best meal you can get for your toddlers and he actually will eat it
HC
Hector Donovan Castillo
Oct 9, 2025
1.0
Absolutely Horrible Experience — Unprofessional and Unsanitary
Review:
This McDonald’s location was one of the worst experiences I’ve ever had. The customer service was unacceptable from the moment we walked in. The girl working the front completely ignored us, walking past several times without acknowledging us. After waiting about 5–10 minutes, she finally told us to use the kiosk instead of taking our order.
We ordered through the kiosk and waited another 10 minutes. During that time, we noticed multiple workers handling food without gloves. The same girl from the front even went outside, touched the door, and came back to handle food again — still without washing her hands or using gloves. When we pointed out the issue and asked about the gloves, she told us that they didn’t have any.
We then asked to speak with the manager, but the manager never came out to address our concern. Meanwhile, other customers were also standing around waiting for service — two people ended up leaving because of how long it was taking.
This is completely unprofessional and unsanitary. The staff clearly needs retraining on both basic customer service and food safety standards. I will not be returning to this location, and I strongly recommend that corporate look into these issues immediately.
What are the regular dining hours at McDonald's located at 3895 Stevens Creek Blvd, Santa Clara?
The McDonald's at 3895 Stevens Creek Blvd is open for dining from 5:30 AM to 11:00 PM on weekdays, with slight variations on weekends.
Does this McDonald's offer delivery services and what are their delivery hours?
Yes, delivery is available daily from 6:00 AM to 10:30 PM, and until 11:30 PM on Fridays and Saturdays.
Is there a drive-thru available at this McDonald's, and what are its hours?
Yes, there is a 24/7 drive-thru service available at this McDonald's.
How can I order McDonald's food online or use their mobile app?
You can order online through the McDonald's delivery URL or use the McDonald's App available on both iOS and Android platforms.
What payment methods are accepted at this McDonald's?
Payments are accepted via American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
Does this McDonald's offer any rewards or loyalty programs?
Yes, you can earn points for free food through MyMcDonald's Rewards program.
What services are available at this McDonald's?
The location offers drive-thru, gift cards, McDelivery, mobile offers, mobile ordering, and WiFi.
Are there any coffee shops near McDonald's at 3895 Stevens Creek Blvd where I can grab a coffee before or after my meal?
Yes, nearby coffee shops include Cafe Big Mug and Coffee Factory, great spots to visit alongside your McDonald's visit.
Where can I find dessert options near McDonald's at this location?
Yumi Yogurt Santa Clara, a frozen yogurt and ice cream shop, is located nearby for dessert cravings after your meal.
Are there any notable landmarks or services near this McDonald's that customers might want to visit?
Nearby you can find the Silicon Valley Asian Art Center, an art gallery and museum, as well as service providers such as Q Nails for nail and waxing services and Dollar Rent A Car for vehicle rentals.