Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Santa Clara,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- DebitAvailable
- Accepts checksAvailable
- Drive-throughAvailable
Location
Hours
Reviews
4.1
1,135 reviews
5 stars
568
4 stars
291
3 stars
139
2 stars
44
1 star
93
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers frequently praised the grilled chicken for being delicious and flavorful, though some noted inconsistencies with dryness and overcooking.
Service Experience
While many reviews highlighted friendly and helpful staff, there were several complaints about poor service, including mistakes with orders and slow service.
Cleanliness
The restaurant's cleanliness received mixed reviews, with some customers noting a clean environment while others reported unsanitary conditions, particularly in the bathrooms.
Value for Money
Many customers appreciated the affordable prices and good value for the quality of food offered, especially with promotions and coupons.
Atmosphere
The dining area was described as simple and sometimes hot, with some customers expressing discomfort due to temperature and cleanliness issues.
- CMChristina MNov 13, 20252.0We ordered a side of thigh meat and was charged for white meat we were told by the girl that helped us that the price is the same for thigh meat which is not correct. We visit this location often
- JJjshieh jshiehOct 28, 20255.0Best burritos I have tasted. Staffs and manager are very helpful. WiFi, all drink varieties, even coupon ads are available in store to be scanned.
- ACArturo CarrilloOct 24, 20255.0First time visiting. The chicken is very good. I recommend the 8-piece chicken special.
- MMMarieOct 10, 20252.0Got a salad , it had brown avocado . The salad had a huge stem of the lettuce . Tried the guacamole and it had the little black thing from avocado skin.
- MMMattOct 7, 20255.0⭐️⭐️⭐️⭐️⭐️ I had a great experience at El Pollo Loco! The staff were very polite and friendly, the service was fast, and the food was absolutely delicious. Thank you for the wonderful experience — I’ll definitely be coming back!
Frequently Asked Questions About El Pollo Loco
What are the operating hours of El Pollo Loco in Santa Clara?
El Pollo Loco in Santa Clara is open daily from 10:00 AM to 10:00 PM.
Where is El Pollo Loco located in Santa Clara?
El Pollo Loco is located at 2505 El Camino Real, Santa Clara, CA 95051, USA.
What type of cuisine does El Pollo Loco serve?
El Pollo Loco serves fresh, authentic Mexican food, specializing in fire-grilled chicken.
Does El Pollo Loco offer delivery and catering services?
Yes, El Pollo Loco provides delivery and catering services for your convenience.
What payment options are accepted at El Pollo Loco?
El Pollo Loco accepts American Express, Visa, and check payments.
Is there an option to order food online or through an app?
Yes, you can order online via their website or through the El Pollo Loco app available in the Apple App Store.
Does El Pollo Loco have a drive-through service?
Yes, El Pollo Loco offers a drive-through for convenient pickup of your order.
What nearby hotels are available for visitors at El Pollo Loco's location?
Nearby hotels include Granada Inn - Silicon Valley, Hotel Stratford, WAFER 450 Hotel, Stratford Hotel Santa Clara, The Capri Motel, and Holiday Inn Express & Suites Santa Clara - Silicon Valley.
How can nearby hotels assist customers visiting El Pollo Loco?
Guests staying at nearby hotels like Granada Inn or Hotel Stratford can easily visit El Pollo Loco for a fresh Mexican meal, enjoying convenient dining options during their stay.
Are there other automotive services near El Pollo Loco that customers can utilize?
Yes, for automotive needs, nearby businesses include Han Kook Tires, Smog Queen, F1 Star Smog Check, California LLC Smog Check, and Lombardi Auto Service, offering tire, repair, and smog check services.