Brand Certified
El Pollo Loco
4.1(1141 reviews)
Certified by El Pollo Loco • Mar 01, 2026
Business Details
2505 El Camino Real, Santa Clara, CA
95051, United States
Certified by El Pollo Loco • Mar 01, 2026
(408) 241-4851
Certified by El Pollo Loco • Mar 01, 2026
https://restaurants.elpolloloco.com/ca/santa-clara/2505-el-camino-real
Certified by El Pollo Loco • Mar 01, 2026
About
Certified by El Pollo Loco • Mar 01, 2026
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Santa Clara,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- DebitAvailable
- Accepts checksAvailable
- Drive-throughAvailable
Location
Certified by El Pollo Loco • Mar 01, 2026
Hours
Certified by El Pollo Loco • Mar 01, 2026
Reviews
4.1
1,141 reviews
5 stars
572
4 stars
291
3 stars
139
2 stars
45
1 star
94
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers reported inconsistent food quality, with some experiencing dry chicken and others praising the freshness and taste.
Service Issues
Several reviews highlighted poor service, including mistakes with orders and unhelpful staff.
Cleanliness
Multiple customers noted cleanliness issues, particularly in the bathrooms and dining area.
Value for Money
Many patrons appreciated the affordable prices and good value for the quality of food offered.
Customer Experience
While some customers had positive experiences with friendly staff, others reported negative interactions and long wait times.
- JHJulie HuntFeb 6, 20262.0Chicken is dry. Bathrooms remind me of a dirty gas station bathroom.
- MBMicheal BobaguardJan 31, 20265.0I went into Google Translate and put in the words, "El Pollo Loco" Means some spanish stuff or whatever, something about a cockroach. So, I went in there and I saw cockroaches in the kitchen, devouring the 3rd waitress, she died. I attended her funeral and the food was good. I rate this 5 stars, a Bobaguard Prize of Honor.
- RSRuben SanchezJan 13, 20264.0Great food when it's fresh. Great service when they listen or don't have attitudes. So it's always a hot or miss depending on day and time.
- OROscar RamirezJan 10, 20265.0Muy buen servicio y excelente trato al cliente
- MPMakhaila PorterJan 2, 20261.0Horrible horrible horrible, I’m from Monterey bay, my dad came here to eat after traveling for a long day at work and he said the chicken looked weird like something he didn’t see. When he got home he told us how he got super sick, he said his body felt tingly, extremely tired and he threw up. Please after seeing a lot of these reviews and how many people got food poisoning don’t eat here, I’m not even sure if it’s food poisoning he said it felt like he was drugged. Please never eat here. Ridiculous.
Frequently Asked Questions About El Pollo Loco
What are the operating hours of El Pollo Loco in Santa Clara?
El Pollo Loco in Santa Clara is open daily from 10:00 AM to 10:00 PM.
Where is El Pollo Loco located in Santa Clara?
El Pollo Loco is located at 2505 El Camino Real, Santa Clara, CA 95051, USA.
What type of cuisine does El Pollo Loco serve?
El Pollo Loco serves fresh, authentic Mexican food, specializing in fire-grilled chicken.
Does El Pollo Loco offer delivery and catering services?
Yes, El Pollo Loco provides delivery and catering services for your convenience.
What payment options are accepted at El Pollo Loco?
El Pollo Loco accepts American Express, Visa, and check payments.
Is there an option to order food online or through an app?
Yes, you can order online via their website or through the El Pollo Loco app available in the Apple App Store.
Does El Pollo Loco have a drive-through service?
Yes, El Pollo Loco offers a drive-through for convenient pickup of your order.
What nearby hotels are available for visitors at El Pollo Loco's location?
Nearby hotels include Granada Inn - Silicon Valley, Hotel Stratford, WAFER 450 Hotel, Stratford Hotel Santa Clara, The Capri Motel, and Holiday Inn Express & Suites Santa Clara - Silicon Valley.
How can nearby hotels assist customers visiting El Pollo Loco?
Guests staying at nearby hotels like Granada Inn or Hotel Stratford can easily visit El Pollo Loco for a fresh Mexican meal, enjoying convenient dining options during their stay.
Are there other automotive services near El Pollo Loco that customers can utilize?
Yes, for automotive needs, nearby businesses include Han Kook Tires, Smog Queen, F1 Star Smog Check, California LLC Smog Check, and Lombardi Auto Service, offering tire, repair, and smog check services.
Brand Certified Facts from El Pollo Loco
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Certified March 01, 2026Yext Knowledge Graph
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