El Pollo Loco

4.1
1135 reviews

About

Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Santa Clara,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.

Details

  • DeliveryAvailable
  • DebitAvailable
  • Accepts checksAvailable
  • Drive-throughAvailable

Location

El Pollo Loco
2505 El Camino Real, Santa Clara, CA
95051, United States

Hours

Reviews

4.1
1,135 reviews
5 stars
568
4 stars
291
3 stars
139
2 stars
44
1 star
93

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers frequently praised the grilled chicken for being delicious and flavorful, though some noted inconsistencies with dryness and overcooking.

Service Experience

While many reviews highlighted friendly and helpful staff, there were several complaints about poor service, including mistakes with orders and slow service.

Cleanliness

The restaurant's cleanliness received mixed reviews, with some customers noting a clean environment while others reported unsanitary conditions, particularly in the bathrooms.

Value for Money

Many customers appreciated the affordable prices and good value for the quality of food offered, especially with promotions and coupons.

Atmosphere

The dining area was described as simple and sometimes hot, with some customers expressing discomfort due to temperature and cleanliness issues.
  • CM
    Christina M
    Nov 13, 2025
    2.0
    We ordered a side of thigh meat and was charged for white meat we were told by the girl that helped us that the price is the same for thigh meat which is not correct. We visit this location often
  • JJ
    jshieh jshieh
    Oct 28, 2025
    5.0
    Best burritos I have tasted. Staffs and manager are very helpful. WiFi, all drink varieties, even coupon ads are available in store to be scanned.
  • AC
    Arturo Carrillo
    Oct 24, 2025
    5.0
    First time visiting. The chicken is very good. I recommend the 8-piece chicken special.
  • MM
    Marie
    Oct 10, 2025
    2.0
    Got a salad , it had brown avocado . The salad had a huge stem of the lettuce . Tried the guacamole and it had the little black thing from avocado skin.
  • MM
    Matt
    Oct 7, 2025
    5.0
    ⭐️⭐️⭐️⭐️⭐️ I had a great experience at El Pollo Loco! The staff were very polite and friendly, the service was fast, and the food was absolutely delicious. Thank you for the wonderful experience — I’ll definitely be coming back!

Frequently Asked Questions About El Pollo Loco

What are the operating hours of El Pollo Loco in Santa Clara?

El Pollo Loco in Santa Clara is open daily from 10:00 AM to 10:00 PM.

Where is El Pollo Loco located in Santa Clara?

El Pollo Loco is located at 2505 El Camino Real, Santa Clara, CA 95051, USA.