Business Details
About
Fast Food RestaurantMexican Restaurant
Chipotle Rivermark is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.6
826 reviews
5 stars
313
4 stars
209
3 stars
97
2 stars
52
1 star
155
What are people saying?
AI-generated from recent customer reviews
Portion Sizes
Many customers reported consistently small portion sizes, particularly for online orders, leading to dissatisfaction.
Service Quality
Customer service was frequently described as rude and inattentive, with long wait times for both in-person and online orders.
Food Quality
Several reviews mentioned issues with food quality, including undercooked rice, stale chips, and incorrect orders.
Cleanliness
The restaurant was often noted as dirty, with complaints about unclean tables and overall hygiene.
Inconsistency
Customers experienced significant inconsistency in food preparation and service, with some visits being satisfactory while others were disappointing.
- CSCesar Sanchez6 days ago1.0Very disappointed They don’t open at the time they show and they are not even polite to tell you they are not ready they just ignore you
- AAAnshNov 17, 20251.0Terrible portions
- ATAdela TapiaNov 14, 20251.0This place is all around terrible. Every time I’ve gone, I am always greeted with bad service and even worse food product. And each time I go, I seem to go with the hope that they will do better…but they never do! Customer service is just plain bad. The employees either roll their eyes or give you annoyed looks, like you are wrong for asking for what you did. Food preparation is TERRIBLE. The times I’ve ordered my burrito, it has always been cold and portions served are a joke, almost like a pinch of each selection. Serving Station Appearance: always looks messy! Meats crossing over into other containers and spillage all over their counters. Overall, AVOID THIS PLACE and save yourself the disappointment.
- CPC&K PompaOct 17, 20251.0If you’re placing an order online or a mobile order, don’t do it! The portion is skimp and ridiculous. Like a half a scoop of what you ordered, If that! If you go inside to order you can definitely tell them to add more. I have gone to this chipotle over the years and the online ordering hasn’t got better which has prompted this review. Don’t mobile order or any type of online ordering from this location.
- ATAllen TsaiOct 2, 20252.0Very disappointed with today’s experience at this Chipotle. Ordered a double portion burrito and barely got 6 slices of carne asada. Burrito was cold when I got it because I saw the pickup order person make it halfway then just leave it on the counter for ten minutes before finishing it. Chips were stale and had no lime flavor. Queso was lukewarm and gritty. On top of this, I ordered for a 1:10pm pickup and it wasn’t ready until well past 1:30pm, and in the meantime the in person line was moving fast and cleared out completely — then the other workers just stood there instead of helping with the pickup orders. Not even an acknowledgement when they finally finished and handed it over to me. Several other people with pickup orders were also waiting patiently for their orders. I will never go back to this Chipotle again, and if this is the way Chipotle as a whole is headed, I’ll take my business elsewhere where they actually care about their product and customer satisfaction. Photo shows one of the pieces of meat I was able to find.
Frequently Asked Questions About Chipotle Mexican Grill
What are the operating hours of Chipotle Mexican Grill at Rivermark Plaza?
Chipotle Mexican Grill at Rivermark Plaza is open daily from 10:45 AM to 10:00 PM.
Where is Chipotle Mexican Grill located in Santa Clara?
It is located at 3952 Rivermark Plaza, inside the Rivermark Village shopping center in Santa Clara, CA 95054.
What types of meals does Chipotle Mexican Grill offer?
Chipotle offers customizable menu items including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients without artificial colors, flavors, or preservatives.
Can I order food online or get delivery from Chipotle Rivermark?
Yes, you can place online orders through their website or app, and they offer both in-store pickup and delivery services.
How does Chipotle ensure the quality and sourcing of their ingredients?
Chipotle follows 'Food with Integrity' principles by sourcing ingredients from farms that prioritize humane and sustainable practices, using only 53 real ingredients.
What payment methods are accepted at Chipotle Mexican Grill Rivermark?
They accept credit card payments along with other typical payment methods supported for fast-casual dining.
What social media platforms can I follow Chipotle Mexican Grill on?
You can follow Chipotle on LinkedIn, Facebook, Instagram, Pinterest, Twitter, and YouTube using their respective official pages and handles.
Are there any nearby restaurants around Chipotle Rivermark where I can grab a meal?
Yes, nearby dining options include The Kebab Shop Bay for Mediterranean cuisine, Jamba Juice for smoothies, The Prolific Oven for breakfast and brunch, and Poke House for poke and seafood dishes.
What nearby services can I use around Chipotle Rivermark for shipping and printing needs?
You can visit PostalAnnex+ for printing and notary services or the UPS Authorized Shipping Outlet for courier and shipping services, all located near Chipotle Rivermark in the shopping center.
Are there any convenient nearby shops for mobile phones and technology around Chipotle?
Yes, nearby you can find Verizon, T-Mobile, and Victra Verizon Authorized Retailer stores for mobile phones, electronics, and accessories.