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Brand Certified

Chipotle Mexican Grill

3.5
(950 reviews)

About

Fast Food RestaurantMexican Restaurant
Chipotle Santa Clara is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
2002 El Camino Real, Santa Clara, CA
95050, United States

Hours

Reviews

3.5
950 reviews
5 stars
370
4 stars
201
3 stars
98
2 stars
57
1 star
224

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted poor customer service, with staff displaying rude behavior and a lack of professionalism.

Portion Sizes

Many customers expressed dissatisfaction with the small portion sizes of food, often feeling shortchanged for the price paid.

Food Quality

Several reviews mentioned inconsistent food quality, including undercooked rice and unappetizing ingredients.

Cleanliness

Customers frequently noted unsanitary conditions in the restaurant, including dirty tables and overflowing trash bins.

Staffing Issues

Reviews indicated that the location is often understaffed, leading to long wait times and inadequate service during busy hours.
  • VV
    Vafee
    1 day ago
    5.0
    The line was long but good food
  • SS
    Stefani
    2 days ago
    2.0
    I want to start by saying that the food here is amazing (I love being fat). That being said, I’ve been disappointed during my last few visits. Most of the staff seems nice overall, but I recently had an interaction that left me feeling unsettled. When I arrived, the restaurant was very busy, which is understandable. I had placed a mobile order to avoid a long wait. However, I still ended up waiting an additional 20 minutes. After waiting for a while, I asked about my order and was told it would be out soon. About five minutes later, I checked again. A male employee acknowledged me and asked a young lady to give me my food. Instead of handing it to me, she tossed it to the side. When I said “thank you,” she rolled her eyes. I also noticed that she was interacting with other customers in a similar manner, which made the situation even more disappointing. I understand that working in a busy environment can be stressful, but working costumer crevice myself, I believe that individuals (who are of course being respectful) should still be treated with respect. I hope additional training can be provided to ensure a more positive and welcoming experience for everyone.
  • JJ
    jvndomight
    Jan 21, 2026
    3.0
    pls get more rice
  • LS
    Lovepreet Singh
    Jan 14, 2026
    1.0
    Super slow. Underataffed. Sells food at the expense of customers time. 30 min for a stupid chicken bowl order.
  • WR
    W Rahman
    Jan 9, 2026
    4.0
    Great experience.

Frequently Asked Questions About Chipotle Mexican Grill

What types of food does Chipotle Mexican Grill in Santa Clara serve?

Chipotle Santa Clara offers customizable Mexican menu items including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients.

What are the operating hours for Chipotle Mexican Grill in Santa Clara?

The restaurant is open daily from 10:45 AM to 10:00 PM.

Brand Certified Facts from Chipotle Mexican Grill

This information is certified by Chipotle Mexican Grill and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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