Chipotle Mexican Grill

3.2
464 reviews
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About

Fast Food RestaurantMexican Restaurant
Chipotle La Cumbre is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
3851 State St, Santa Barbara, CA
93105, United States

Hours

Reviews

3.2
464 reviews
5 stars
159
4 stars
92
3 stars
42
2 stars
42
1 star
129

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with instances of employees being dismissive or unprofessional.

Food Quality

Frequent complaints about small portion sizes, missing ingredients, and food being overcooked or stale.

Cleanliness

The restaurant was often described as dirty, with unclean tables and floors, and a lack of attention to hygiene.

Staffing Issues

Customers noted that the location is often understaffed, leading to long wait times and poor service.

Overall Experience

Overall dissatisfaction with the service and food quality, with many customers expressing a desire to avoid this location in the future.
  • SK
    Stephen Kasdorf
    2 days ago
    1.0
    This is the worst chipotle I have ever been to. Constantly 1 person making food and ringing people while 6 people are in the back so it takes 20 minutes with 3 people ahead of you. Constantly out of things. Today they were out of both carne asada and steak. Was told 25 minutes before those were ready. They weren't even cooking steak yet because they had chicken on the grill and were almost out. Whoever is doing the managing needs to be fired. It's chaos every time I go in
  • MM
    Mary Mccoart
    Dec 31, 2025
    5.0
    I can’t rave enough about Fabricio! I came closer to closing which I really don’t like doing but I was craving chipotle, and he didn’t skip a beat. He was happy, caring, and a hard worker. Customer service A1 thank you so much again Fabricio!
  • MA
    Marin Arce
    Dec 23, 2025
    1.0
    Do you like meat on your meal? Then this is not the chipotle for you, its like the meat is coming out of the servers pockets. Chipotle is our favorite Fast food restaurant, and we came as a family and out of the 5 orders we made, only one had enough meat for one plate but its only because I ordered double meat, and was it double meat? No, it was still a single portion, i can see why it’s full of bad reviews never coming back to this chipotle ever again.
  • SC
    Sage Carus
    Dec 22, 2025
    1.0
    Walked in, line was rather long and I could see that they were out of a lot of options. Once I ordered the staff seemed to not know what they were doing and kept looking at each other for answers, my burrito was really badly wrapped and almost fell apart in my car all over the seats
  • SM
    Sandeep Mohan
    Nov 28, 2025
    2.0
    Order couple of entrees most of the items were very salty including sofritas , fajita veggies. Probably the most sodium I have had in one meal for a while.

Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill La Cumbre specialize in?

Chipotle Mexican Grill La Cumbre specializes in customizable Mexican fast-casual dishes like burritos, bowls, quesadillas, tacos, and salads, all made with responsibly sourced, wholesome ingredients without artificial additives.

Where is Chipotle Mexican Grill La Cumbre located?

It is located at 3851 State St, Ste A, Santa Barbara, CA 93105, next to Panera Bread.