Taco Bell

3.8
665 reviews

About

Fast Food RestaurantTake Out RestaurantMexican RestaurantBreakfast RestaurantVegetarian RestaurantTaco Bell
Find your nearby Taco Bell at 411 E First Street in Santa Ana. We're serving all your favorite menu items, from classic tacos and burritos, to new favorites like the Crunchwrap Supreme and Cheesy Gordita Crunch. Order ahead online or on the mobile app for pick up at the restaurant or get it delivered.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Taco Bell
411 E First Street, Santa Ana, CA
92701, United States

Hours

Reviews

3.8
665 reviews
5 stars
307
4 stars
141
3 stars
84
2 stars
30
1 star
103

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with reports of rude staff, incorrect orders, and unprofessional behavior from management.

Order Accuracy

Many customers experienced issues with missing items or receiving incorrect orders, leading to frustration and dissatisfaction.

Food Quality

While some customers enjoyed the food, others reported inconsistencies in portion sizes and quality, with complaints about food being cold or poorly prepared.

Speed of Service

The speed of service received mixed reviews; some customers praised the quick service, while others noted long wait times and inefficiencies.
  • JB
    Jennifer Bowen
    Dec 1, 2025
    1.0
    This was seriously one of the worst experiences I've ever had at a Taco Bell. I placed a $49 order for a quick late night dinner. In a nutshell this is what happened...... Someone came in and claimed my order as theirs and left with my order. After waiting 35 min I approached the manager and asked if it would me much longer? She looked at me in a daze not understanding what I was asking. Come to find out someone took my meal. I asked for any sort of refund for my time wasted waiting. Maria the manager said sure! And issued a full refund and stated they would reMake my order. Another 25 minutes go by and I go back up to the counter asking if it would be much longer and the girl was puzzled. I explained what had happened and she said you were refunded because you didn't want your meal. That was not true I was refunded because the manager gave some stranger my $49 order after ringing me up and seeing the order was clearly myn. I will never ever go to this location EVER again. Horrible horrible experience. Go next door to McDonalds instead at least they will give you what you order in a timely fashion. I work in customer service and if ever my co workers or I conducted ourselves like Maria and her crew tonight, everyone on shift would get a hefty write up and be put on a probation period for customer service evaluation.
  • MN
    Maria Nunez
    Aug 29, 2025
    5.0
    Nice service 👌 thank you 😊
  • PP
    Payman
    Aug 20, 2025
    2.0
    The tacos we ordered had very little food in them. Not at all as the pictures advertised. I was told that's the way they are sent form the supplier!!! The manager gave us complimentary tacos to make up for the lack of food.
  • IP
    Ignacio Policarpo
    May 26, 2019
    1.0
    Muy mal jentes no agradables en frente del local

Frequently Asked Questions About Taco Bell

What are the drive-through hours at Taco Bell on First Street in Santa Ana?

The drive-through is open from 7:00 AM to 1:00 AM Monday through Thursday and Sunday, and from 7:00 AM to 2:00 AM on Friday and Saturday.

What payment methods does Taco Bell at 411 E First Street accept?

They accept American Express, cash, Discover, MasterCard, and Visa payments.