Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCaterer
Your local Santa Ana Subway® Restaurant at 122 E. 17th Street brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
Numerous reviews highlighted poor customer service, with staff being rude, unhelpful, and unprofessional during interactions.
Food Quality
Several customers reported issues with food quality, including incorrect orders, soggy sandwiches, and burnt bread.
Restroom Access
Customers expressed frustration over being denied access to restrooms, even as paying customers, which negatively impacted their experience.
Staff Attitude
Many reviews noted that staff appeared unhappy or irritated, affecting the overall atmosphere and customer experience.
Positive Experiences
Despite the negative feedback, some customers praised specific staff members for their friendliness and good service, indicating inconsistency in staff performance.
AA
Angelica
Oct 15, 2025
1.0
I have given this place two chances already the first time I believe the bathroom was probably unavailable now they came up with the key was left inside as a customer or potential customer. I should be able to use it. How do you expect a customer to eat if you guys don’t even allow him to use the restroom and wash their hands That’s why you guys have a 3.6 review change it if you like this to go better consider it customers money.
DM
Domingo Meza
Oct 13, 2025
1.0
Bueno mi servidor fue grosero si no amas tu trabajo vete
AB
Antonio Bustos
Sep 28, 2025
2.0
Atiene de mala manera y comida fría
CH
Christina Hughes
Jun 4, 2025
1.0
Date/Time of Visit: 06/04/2025 at 12:14 AM
Location: Subway (24-hour location)
I want to start with I never give bad reviews but you have a staff that is awful to customers and it needs to stop.
I come to this Subway location nearly every night because I work late and appreciate the convenience of the 24-hour service. Unfortunately, every time I come in during the overnight shift, I have an extremely unpleasant experience with the same male staff member.
This employee consistently displays poor customer service: he is visibly irritated when customers enter the store, slams items around as if he’s being inconvenienced, and does not communicate at all. He does not speak or understand English, which wouldn’t be a problem if he made any effort to be courteous or helpful.
During tonight’s visit, I asked for additional sauce on my sandwich. He shook his head “no,” and when I politely repeated the request, he squinted a huge glob in one place on my sandwich and refused to spread it out. he then began slamming things around in frustration. When it came time to pay, the screen jumped straight to the payment screen without giving me the chance to enter my rewards number (which he has done many times). I asked if I could enter my phone number for my rewards and while he pretended to help, he ultimately stood there doing nothing as the screen went back to payment again—refusing to let me enter my number. I asked him for his name and he refused to provide it, even when I asked in Spanish. So I never got his name but he is the only one here during overnight shift every time I come here.
This is not acceptable. I always try to be respectful and friendly to the staff, but this employee repeatedly makes me and others feel unwelcome and like a burden and like he is mad that he has to do his job. It’s clear he hates his job and does not value the customers or the job.
No one should be treated with disrespect like this—especially not loyal, paying customers. I sincerely hope management addresses this issue, as this employee is harming your business and your reputation.
I will say the female staff that works the PM shift is amazing and sweet and deserves recognition!
The Subway restaurant is located at 122 E. 17th Street, Suite #105, Santa Ana, CA 92706.
What types of services does this Subway offer for ordering food?
This Subway offers in-store pickup, curbside pickup, and delivery services for ordering food.
What meals are served at the Subway restaurant?
They serve breakfast, lunch, and dinner meals.
Can customers dine inside the Subway location?
Yes, this Subway location serves dine-in customers.
Does this Subway provide catering services?
Yes, the Subway offers catering services to help with any catering needs.
What kind of food can I expect at this Subway restaurant?
You can enjoy fresh sandwiches including famous Footlongs, 6” sandwiches, wraps, and salads made with fresh-cut veggies and fresh-baked bread, plus cookies.
What are the operating hours of this Subway restaurant?
This Subway location is open 24 hours every day of the week.
Which nearby restaurants can I visit around the Subway on 17th Street?
Nearby restaurants include The Flame Broiler, Pizza Patron, Late Night Pizza, Brito's Taqueria, NORMS Restaurants, and Anita's Kitchen.
Are there any nearby stores like GameStop or grocery stores that I can visit when coming to Subway?
Yes, nearby you can find GameStop for video games and La Bamba Food Market as a grocery store.
What nearby places can help me access or navigate to the Subway on 17th Street?
Nearby points of interest include USCIS Santa Ana, Western Youth Services, and Cricket Wireless, which you can use as landmarks or stops when visiting Subway.