Sonic Drive-In

3.5
1708 reviews

About

Fast Food RestaurantRestaurantAmerican RestaurantChicken RestaurantIce Cream ShopHot Dog RestaurantBreakfast RestaurantBurger JointRestaurant Delivery Service
For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Santa Ana, CA. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 3531 South Fairview Street for the ultimate SONIC experience!

Location

Sonic Drive-In
3531 South Fairview Street, Santa Ana, CA
92704, United States

Hours

Reviews

3.5
1,708 reviews
5 stars
671
4 stars
345
3 stars
241
2 stars
123
1 star
328

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers consistently reported extremely long wait times, often exceeding 30 minutes, for both drive-thru and stall orders.

Customer Service

Many reviews highlighted rude and unhelpful staff, with complaints about poor communication and lack of attentiveness.

Order Accuracy

Numerous customers experienced issues with incorrect orders and missing items, leading to frustration and dissatisfaction.

Food Quality

While some customers enjoyed the food, many reported receiving cold or poorly prepared items, contributing to a negative dining experience.
  • CW
    Cydnee White
    Dec 19, 2025
    1.0
    I ordered a cheeseburger with chili sauce for delivery. I received a bun with cheese and chili sauce. NO Burger patty. This is either a really stupid mistake or a bad prank.
  • JR
    Judy Rodriguez
    Dec 9, 2025
    1.0
    I was in the drive thru no one answered waited for about 5 mins or more still no answer so I decided to pull up to the window instead. The girl working told me I had to go back in line I told her I wasn't going to do that because I was saying "hello" "hello" in the speaker & no one answered! She said she would take my order only if it wasn't going to be a lot which it wasn't I literally just wanted a mini blast so when I told her what I wanted she told me that the machine wasn't "working" yet they always say it's not working. 🙄
  • AO
    Anthony Osorio
    Nov 29, 2025
    1.0
    This location ain’t it. Management understaffs to save money. They need double the workers to keep quality up. Waited over 20 minutes for a pick up order. No other fast food is this bad
  • KV
    Kyra Rosa (VivaLaVida)
    Nov 2, 2025
    1.0
    There’s not a single reason a fast food place should be making you wait an hour for food, mind you I put a Mobile order in for pickup. If I knew I’d be wasting an hour in the drive through line I would’ve just gone to Chilis or a sit down restaurant, absolutely unsurd. Hire more people or make sure your workers can keep up with the demand. I wasted gas just sitting here waiting when you could’ve just brought the food out to the stalls if I was going to have to wait that long. Updating since I received my food, I’ve nerve gotten a breakfast toaster and they used the end of the bread, it’s always regular pieces of bread. It takes the flavor/taste away, not to mention it was barely toasted, I’m not sure what these people are doing At this location. I only give reviews for exceptionally good or exceptionally bad service/food and unfortunately this was exceptionally bad. I would never spend my time and money coming back to this location. Try an other Sonic in the area and they’ll do 10x better, service and food.
  • CC
    Cylobocy Cylobocy
    Oct 17, 2025
    1.0
    working girl works terrible. I asked twice when my order would be ready. They don’t answer my question. They’re not preparing my order. I left there cursing. The girl in the kitchen is working with bare hands. She picked up the fallen chicken with her bare hands and put it back in the box. No one has to eat food from your germy hands. People pay for service. If I were the owner of this restaurant, I would fire both of these girls. 17 oct. 7PM