Jamba

Reviews

• LB

  Lai-Ling Bisset

  Mar 2, 2026
  1.0
  To preface, I barely ever take the time to write reviews, and if I do, it’s usually to write something positive out of gratitude! I’m taking the time today because of the exceptionally bad service. I ordered food at the pizza place next door, on Monday 3/2/26 at 12:03pm, and came here to order a smoothie while waiting for my pizza. When I went up to the register to order, there was no one there. Then an employee stuck her head around a booth seat and said, “We’re closed, I’m on my break, 10 more minutes.” I totally respect that! So I said I’d wait to order and went back to get my pizza. When I returned with my pizza about 15 minutes later, the same employee was still sitting at the booth watching videos on her phone. I went up to the kiosk to order myself, in case she’d notice and come back to make my order, and she said again, “We’re closed, I’m on my break.” Over the next half an hour, I watched three separate customers go up to the register to order, look around for an employee, and that employee telling them, “We’re closed, I’m on my break, 10 more minutes.” One customer went away, one said she would wait, and one customer walked away and said, “That’s how you lose business,” after I told her the employee was on a 10 minute break that had gone long past 10 minutes. After about 45 minutes since I first walked up to order, the employee finally got up from watching videos in the booth seat to go behind the counter. The customer who had been waiting finally ordered, and then the employee told her they don’t take cash, so I offered to pay for her order. There are no signs anywhere indicating they don’t take cash, which would be nice to know for customers before they order (especially since this nice woman waited half an hour to order after what was supposed to be a “10 minute” break.) When the employee finished the woman’s order, she didn’t even call it out, just left it on the counter for the woman to notice whenever, even though she was sitting down elsewhere, waiting. This employee, a woman perhaps in her 40’s, was aloof, unfriendly, irresponsible and untruthful. I myself work in customer service, and I would never treat people or their time like this. It’s especially inconsiderate given that people have flights to catch and may not expect to be waiting so long. I can now see that other reviews have similar complaints of employees hiding and taking their time, ignoring customers and making people wait unnecessarily. After repeated reviews with similar reports, it seems like management should actually take action to address this. This was all on Monday 3/2/26, from 12:03pm to 1pm. I suggest addressing this with the specific employee who was on the schedule at this time.
• RS

  Ryan Sanghavi

  Jan 12, 2026
  1.0
  Took around 15 min for our drink to be ready. We asked for an extra cup to share our smoothie (which cost $14 after tax) and learned it was an extra dollar (!!!) for an extra (empty) cup
• KL

  Katrina Law

  Jan 6, 2026
  1.0
  Placed an order for a smoothie and the worker just disappeared nowhere to be seen for 10 minutes. I had to run to my gate to make it for my plane in time so I couldn't even get my smoothie. Myself and another customer in line kept trying to wave down an employee to no avail. Very disappointing experience as there were no other orders except for mine and this girl. Would like to get a refund for this order that I wasn't able to receive in a timely fashion as this is unacceptable.
• JH

  Jesse Heiken

  Jan 3, 2026
  5.0
  Finally got a good Smoothie! We have been to two previous locations around the Anaheim area and they were all very mid. This smoothie was fresh and made correctly! Done minutes after ordered and staff was very friendly!
• TP

  Tanner Peacock

  Jan 2, 2026
  3.0
  Food was good. Airport prices so expect to pay more. Customer service is terrible. Worker was very rude and angry the entire time. Based on other reviews, this seems to be the norm.

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