Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Santa Ana,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
3.9
1,170 reviews
5 stars
605
4 stars
233
3 stars
118
2 stars
50
1 star
164
What are people saying?
AI-generated from recent customer reviews
Service Issues
Many customers reported poor service, including rude staff and long wait times, particularly with the new self-service kiosks.
Food Quality
Numerous reviews highlighted inconsistent food quality, with complaints about cold, burnt, or improperly cooked items.
Staff Attitude
Several customers experienced unhelpful or disrespectful interactions with staff, leading to dissatisfaction.
Convenience
Despite the issues, some customers appreciated the location's convenience and quick service during busy times.
- JCJannes Timoteo Escute Castañeda6 days ago5.0Excelente 👌
- JMJose MendozaJan 5, 20265.0Excelente
- JWJason WhiteDec 30, 20251.0Always closed when I swing by around 9:30ish. Idk if hours are posted wrong for drive thru
- RArichard alvarezDec 20, 20255.0Manager Osvaldo went far and beyond with his service. Thanks again to him and his team
- SZSandra ZunigaDec 2, 20251.0Mala experiencia servicio espera 30 min la maquina no me dio el recibo y luego el maneger julio L con su mal modo para atender al customer pague cash espere por mi recibo la persona tardo mucho deberia mejora la calidad de servicio💩
Frequently Asked Questions About El Pollo Loco
What are the opening hours of El Pollo Loco in Santa Ana?
El Pollo Loco is open Monday to Saturday from 9:00 AM to 9:30 PM, and on Sunday from 10:00 AM to 9:30 PM.
Does El Pollo Loco offer delivery services?
Yes, El Pollo Loco in Santa Ana offers delivery services.
Can I order El Pollo Loco's menu online?
Yes, you can order online at https://order.elpolloloco.com/menu/edinger-s-lyon or via their app named El Pollo Loco.
What types of payment does El Pollo Loco accept?
El Pollo Loco accepts American Express, Discover, and Visa cards.
Is there free Wi-Fi available at El Pollo Loco in Santa Ana?
Yes, free Wi-Fi is available at the restaurant.
What kind of food does El Pollo Loco specialize in?
El Pollo Loco specializes in fresh, authentic Mexican food with fire-grilled chicken entrees and handmade guacamole, salsas, and dressings.
Where is El Pollo Loco located?
El Pollo Loco is located at 1720 E Edinger Ave, Santa Ana, CA 92705, USA.
Are there any nearby hardware or home improvement stores near El Pollo Loco?
Yes, stores like Fastener Express Inc., InVanity, Advanced Builders, and Andre Abajian are nearby and can be convenient for customers interested in home improvement before or after dining.
What nearby recreational or sporting goods stores are available around El Pollo Loco?
Black Surf, a surf shop and clothing store, is close by, offering customers a chance to shop for sporting goods before or after visiting El Pollo Loco.
Are there any nearby professional services or legal assistance offices close to El Pollo Loco?
Yes, nearby professional services include Legal Assistance Services, Paper Birch Collective, B T Income Tax Services, and Affordable Document Preparation, which might be useful for customers in the area.