Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Santa Ana,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
3.9
1,166 reviews
5 stars
603
4 stars
232
3 stars
118
2 stars
50
1 star
163
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported poor service, including rude staff, long wait times, and issues with order accuracy.
Food Quality
Many reviews highlighted inconsistent food quality, with complaints about dry or burnt chicken and missing items.
Cleanliness
The cleanliness of the restaurant was noted positively by some, but there were also mentions of unsanitary conditions, particularly in the bathrooms.
Ordering Experience
The transition to self-service kiosks received mixed feedback, with some customers finding it inconvenient and others appreciating the efficiency.
Staff Attitude
While some customers praised friendly staff, others reported negative interactions, indicating a lack of consistent customer service.
- RBRafael Berrios1 day ago3.0I hate ordering on machine. Should go back to counter pos.
- KSKory S1 day ago1.0The food at this location is always cold. ALWAYS. One of the new 14 dollar items (crunch cheese something) didnt even come with the main ingredient (the chip strips/crunch). Zero attention to detail or effort on the food they serve. Avoid this location.
- MHMilton HenrriquezNov 7, 20252.0I ordered tacos from here and gave more onion inside the taco rather than the actual chicken
- DBDavid BonillaOct 28, 20254.0This a convenient option, reliable quality, you get what you paid for… Is next to a Home Depot and the place is well kept… the bathrooms could use a little bit cleaning but is not the wort I’ve seen. I really appreciate the staff being very polite and friendly even though is busy. There is not many tables, probably like 10 or 15, two tables outside, is more a to go place. Good for a quick bite when working.
- SPSuzy PerezOct 27, 20252.0Was I visiting El Pollo Loco? Charbroiled chicken right off the grill?.....like last time i had it? It's been a few years but NO this isn't the same hot 🔥 off the grill chicken 🐔 like before. Where you see the whole grill filled with chicken the cook is cooking for everyone. I got 2 leg and thigh combo with rice and beans. When my number was up 😞 I took the tray and sat down cuz I was starving and on a lunch break. Look down at my food and it looked so 😢 sad...and STEAMING 🥵....RIGHT OUT THE MICROWAVE. NOTHING GRILLED A OUT IT. JUST HORMONE PUMPED CHICKEN RIGHT OUT THE MICRO!!! PORTION OF BEANS WAS MORE LIKE LETS GIVE HER 15 PIECES OF BEANS 🫘 AND NOTHING MORE. Took a bite and it tasted just the way it looked 🤢. REFUND PLEASE. BAG OF CHEEZ ITS RIGHT OUT THE VENDING MACHINE WILL DO!
Frequently Asked Questions About El Pollo Loco
What are the opening hours of El Pollo Loco in Santa Ana?
El Pollo Loco is open Monday to Saturday from 9:00 AM to 9:30 PM, and on Sunday from 10:00 AM to 9:30 PM.
Does El Pollo Loco offer delivery services?
Yes, El Pollo Loco in Santa Ana offers delivery services.
Can I order El Pollo Loco's menu online?
Yes, you can order online at https://order.elpolloloco.com/menu/edinger-s-lyon or via their app named El Pollo Loco.
What types of payment does El Pollo Loco accept?
El Pollo Loco accepts American Express, Discover, and Visa cards.
Is there free Wi-Fi available at El Pollo Loco in Santa Ana?
Yes, free Wi-Fi is available at the restaurant.
What kind of food does El Pollo Loco specialize in?
El Pollo Loco specializes in fresh, authentic Mexican food with fire-grilled chicken entrees and handmade guacamole, salsas, and dressings.
Where is El Pollo Loco located?
El Pollo Loco is located at 1720 E Edinger Ave, Santa Ana, CA 92705, USA.
Are there any nearby hardware or home improvement stores near El Pollo Loco?
Yes, stores like Fastener Express Inc., InVanity, Advanced Builders, and Andre Abajian are nearby and can be convenient for customers interested in home improvement before or after dining.
What nearby recreational or sporting goods stores are available around El Pollo Loco?
Black Surf, a surf shop and clothing store, is close by, offering customers a chance to shop for sporting goods before or after visiting El Pollo Loco.
Are there any nearby professional services or legal assistance offices close to El Pollo Loco?
Yes, nearby professional services include Legal Assistance Services, Paper Birch Collective, B T Income Tax Services, and Affordable Document Preparation, which might be useful for customers in the area.