Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Santa Ana,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
3.8
811 reviews
5 stars
400
4 stars
143
3 stars
78
2 stars
48
1 star
142
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported extremely rude and unprofessional service, with staff often ignoring or mishandling orders.
Food Quality
Several reviews mentioned inconsistent food quality, including dry, tasteless, or burnt items, leading to disappointment.
Cleanliness
Some customers noted cleanliness issues within the restaurant, including unpleasant odors and unsanitary conditions.
Ordering Process
The new digital ordering system was criticized for being confusing and poorly managed, causing frustration among customers.
Positive Experiences
Despite the negative feedback, some customers praised the food quality and friendly service from specific staff members.
- NONatalie Olayo4 days ago5.0Just went drive thru and had to come on here and thank Jesse for making our night. His customer service was refreshing and much appreciated!
- SHsham hiNov 16, 20251.0By far the worst location. Every time I come here there is an issue. Dry, old chicken . Old lettuce. Drinks filled very low from drive thru. Rude workers. It’s almost as if they don’t throw out very old food, they still serve it to you to save money. Ridiculous and gross I’m not coming back here anymore. Unless they hire people who actually care about what there serving you.
- CRCarolina Correa RojasNov 12, 20251.0Muy mala atención! Ya can varas veces que digo que no le pongan salsa picosa a mi pedido y no entienden! La verdad no dan ganas de volver!
- MHMichael HeilNov 12, 20253.0Food, service and cleanliness are much poorer than it used to. No customer service with computer ordering, staff just ignores you. The floor was sticky and seemed like it hadn't been mopped in days, table wasn't clean either. Wouldn't recommend.
- P1Pyromann 11Oct 22, 20251.0Worst service I've had from any establishment ever. Older lady with white hair " helped" I asked what are the peice ratio for chicken and she yelled in my face telling me it like I was bothering her. Then when I receive my order she proceeds to throw it on the counter and just walk away. No napkins no nothing. All I did was ask her how many breast are in the 3 peice meal
Frequently Asked Questions About El Pollo Loco
What are the regular business hours for El Pollo Loco in Santa Ana, CA?
El Pollo Loco in Santa Ana is open Monday through Saturday from 9:30 AM to 11:00 PM and on Sundays from 9:30 AM to 11:00 PM.
Does El Pollo Loco offer delivery services?
Yes, El Pollo Loco provides delivery services to customers.
Can I order food online from El Pollo Loco?
Yes, you can place orders online through their menu link at https://order.elpolloloco.com/menu/bristol-warner or via the El Pollo Loco app.
What types of payment methods does El Pollo Loco accept?
El Pollo Loco accepts American Express, Discover, and Visa credit cards as payment.
What kind of cuisine and food does El Pollo Loco specialize in?
El Pollo Loco specializes in Mexican cuisine, particularly fire-grilled chicken marinated with a special recipe of herbs, spices, and fruit juices.
Does El Pollo Loco offer catering services?
Yes, El Pollo Loco offers catering services for events and gatherings.
Is there free Wi-Fi available at El Pollo Loco?
Yes, El Pollo Loco provides free Wi-Fi to its customers.
What other fast food options are near El Pollo Loco?
Nearby fast food options include Carl's Jr. and La Carreta, both offering different menu choices if you want to explore more dining options in the area.
What health and medical services can I find near El Pollo Loco?
Near El Pollo Loco, you can visit Bristol Central Dental Care, Farmacia Bristol, Altamed Health Services, and other dental and medical providers for your health care needs.
Are there any beauty or spa salons near El Pollo Loco?
Yes, there are several beauty and spa services nearby including Vanguardia Salon, Threading Place, Zoetry Nails and Spa, and Professional Nails and Spa.