Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Santa Ana,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Accepts checksAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
4.3
801 reviews
5 stars
483
4 stars
175
3 stars
73
2 stars
24
1 star
46
What are people saying?
AI-generated from recent customer reviews
Service Quality
Mixed reviews on service; some praised friendly staff while others reported rude behavior and poor customer interactions.
Food Quality
Food quality is inconsistent; many customers enjoyed the taste, but some reported issues with dryness and incorrect orders.
Cleanliness
Concerns about cleanliness, particularly in restrooms and overall restaurant environment.
Customer Experience
Overall, customers appreciate the quick service and friendly atmosphere, but there are significant complaints about specific staff attitudes and service errors.
- KTKim tobonDec 28, 20255.0They were super helpful and patient with us. There was a little language barrier but not too bad!
- MPMr PerezDec 2, 20255.0No understatement, this is the greatest pollo loco I have ever been to in my life.
- CMClaudia Castillo MoranNov 25, 20255.0Good food
- JCJuan CarbajalSep 2, 20255.0Been coming here for since forever. Maria is quick, she memorized my order. It's nice to receive such great service at this Pollo Loco.
- MSMarcel SAug 29, 20251.0Extremely rude Latina staff member, who clearly has no patience for non-Latinos. As a European, it felt even worse. She speaks poor English herself, yet rolled her eyes at every minor mistake I made and responded dismissively with “huh?” whenever she didn’t understand. The entire restaurant was filthy and grimy. Homeless people were allowed inside and were bothering the guests. The restroom was absolutely disgusting. I had to ask five times for the bathroom code because the staff member refused to say it in clear, simple, and especially slow English. This place easily ranks in the top five worst restaurant visits of my life. What a terrible place and what awful staff.
Frequently Asked Questions About El Pollo Loco
What are the opening hours of El Pollo Loco in Santa Ana?
El Pollo Loco in Santa Ana is open every day from 10:00 AM to 9:30 PM.
Does El Pollo Loco offer delivery services?
Yes, El Pollo Loco offers delivery services for customers.
Where is El Pollo Loco located?
El Pollo Loco is located at 1909 N Main St, Santa Ana, CA 92706, USA.
Can I order food from El Pollo Loco online or through an app?
Yes, you can order online through their website or via the El Pollo Loco app available on the Apple App Store.
What payment options are accepted at El Pollo Loco?
El Pollo Loco accepts American Express, Discover, Visa, and payment by check.
Does El Pollo Loco provide catering services?
Yes, El Pollo Loco offers catering services for events and gatherings.
Is there free Wi-Fi available at El Pollo Loco?
Yes, El Pollo Loco provides free Wi-Fi for its customers.
Which nearby hotels can guests visit before or after dining at El Pollo Loco?
Guests can visit the nearby Santa Ana Travel Inn for convenient accommodation before or after dining at El Pollo Loco.
Are there any nearby cultural attractions close to El Pollo Loco?
Yes, the Bowers Museum and its parking area are close by, ideal for a cultural visit alongside your meal at El Pollo Loco.
What other dining options are near El Pollo Loco?
Nearby dining options include Tangata Restaurant, which offers Asian and American cuisine, and The Green Parrot Villa, a buffet restaurant and event venue.