Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Santa Ana,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Accepts checksAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
4.3
797 reviews
5 stars
479
4 stars
175
3 stars
73
2 stars
24
1 star
46
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers reported a mix of excellent and poor service experiences, with some praising quick and friendly staff while others noted rudeness and lack of professionalism.
Food Quality
The food received generally positive feedback for being fresh and tasty, although there were complaints about dry chicken and incorrect orders.
Cleanliness
Several reviews highlighted issues with cleanliness, particularly in the restrooms and overall restaurant environment.
Staff Attitude
While some staff members were commended for their friendliness, others were criticized for being rude or dismissive, impacting the overall customer experience.
Order Accuracy
Multiple customers experienced issues with incorrect orders, leading to dissatisfaction and a reluctance to return.
- OPOscar PalaciosSep 5, 20255.0Atención rápida
- JCJuan CarbajalSep 2, 20255.0Been coming here for since forever. Maria is quick, she memorized my order. It's nice to receive such great service at this Pollo Loco.
- MSMarcel SAug 29, 20251.0Extremely rude Latina staff member, who clearly has no patience for non-Latinos. As a European, it felt even worse. She speaks poor English herself, yet rolled her eyes at every minor mistake I made and responded dismissively with “huh?” whenever she didn’t understand. The entire restaurant was filthy and grimy. Homeless people were allowed inside and were bothering the guests. The restroom was absolutely disgusting. I had to ask five times for the bathroom code because the staff member refused to say it in clear, simple, and especially slow English. This place easily ranks in the top five worst restaurant visits of my life. What a terrible place and what awful staff.
- JVJocelyn ValdezAug 28, 20255.0Mi ensalada estaba riquisima me encantó siempre como ensaladas aquí es la mejor opción saludable! También las personas que trabajan aquí fueron muy amables y simpáticas cuando llegué me saludaron con una sonrisa y me atendieron súper rápido 10/10 ❤️
- G/ garciaAug 26, 20252.0I drive for a third party, usually there are no issues in the morning but at night there is this young man with an attitude. We have explained many times our new process before any order is confirmed in our system due to customers complaints of missing items. As we try to take the time and walk him through our new process , he pretends to be busy and not listening. This lack of respect and ignoring third party is not acceptable from any restaurant we do business with. You must understand third party are also your customers and we all strive to provide our best service respectfully to you and your customers. We have escalated this issue with our Restaurant Operations team to find a sound solution. Restaurant has been restricted in our end for the moment.
Frequently Asked Questions About El Pollo Loco
What are the opening hours of El Pollo Loco in Santa Ana?
El Pollo Loco in Santa Ana is open every day from 10:00 AM to 9:30 PM.
Does El Pollo Loco offer delivery services?
Yes, El Pollo Loco offers delivery services for customers.
Where is El Pollo Loco located?
El Pollo Loco is located at 1909 N Main St, Santa Ana, CA 92706, USA.
Can I order food from El Pollo Loco online or through an app?
Yes, you can order online through their website or via the El Pollo Loco app available on the Apple App Store.
What payment options are accepted at El Pollo Loco?
El Pollo Loco accepts American Express, Discover, Visa, and payment by check.
Does El Pollo Loco provide catering services?
Yes, El Pollo Loco offers catering services for events and gatherings.
Is there free Wi-Fi available at El Pollo Loco?
Yes, El Pollo Loco provides free Wi-Fi for its customers.
Which nearby hotels can guests visit before or after dining at El Pollo Loco?
Guests can visit the nearby Santa Ana Travel Inn for convenient accommodation before or after dining at El Pollo Loco.
Are there any nearby cultural attractions close to El Pollo Loco?
Yes, the Bowers Museum and its parking area are close by, ideal for a cultural visit alongside your meal at El Pollo Loco.
What other dining options are near El Pollo Loco?
Nearby dining options include Tangata Restaurant, which offers Asian and American cuisine, and The Green Parrot Villa, a buffet restaurant and event venue.