Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Santa Ana,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
3.8
716 reviews
5 stars
328
4 stars
146
3 stars
88
2 stars
44
1 star
110
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported rude and inattentive staff, particularly in the drive-thru, leading to a negative experience.
Order Accuracy
Frequent complaints about incorrect or incomplete orders, including missing items and wrong food selections.
Food Quality
Mixed reviews on food quality; some customers enjoyed the chicken while others received overcooked or poorly prepared meals.
Cleanliness
Several reviews highlighted issues with cleanliness, including dirty dining areas and unsanitary conditions.
Operational Issues
Customers expressed frustration with inconsistent hours and staff not adhering to posted opening times.
- HLHumberto Agustin Ramos LlamasDec 16, 20251.0The food is good but the ladies in the drive thru are rude and they forgot to give me tortillas in my order, ver bad service at the drive thru
- PJPea JDec 3, 20254.0Great chicken gaugamole burrito. Especially when it's a BOGO offer.
- DRDavid RosenbergOct 16, 20251.0Made me very sick.
- DVdiana vOct 10, 20251.0They are horrible with there online orders. I Postmated two chipotle chicken burritos and when I revived the order they looked super small like half the size it should be. After a few bites I noticed there was no rice and no chicken. How do you forget the main ingredient ??? Waste of money had to eat something else… be careful with online orders here. Check items in person.
- MNmelissa nortonSep 26, 20251.0ZEROOOO GROSS
Frequently Asked Questions About El Pollo Loco
What are the operating hours of El Pollo Loco in Santa Ana?
El Pollo Loco in Santa Ana is open daily from 10:00 AM. On Monday, Tuesday, Thursday, Friday, and Saturday, it closes at 10:30 PM, on Wednesday at 8:30 PM, and on Sunday at 10:30 PM.
Does El Pollo Loco offer delivery services?
Yes, El Pollo Loco offers delivery services to customers.
Can I place my order online or via an app for El Pollo Loco?
Yes, you can order online through their website or via the El Pollo Loco app available at the Apple App Store.
What types of payment does El Pollo Loco accept?
El Pollo Loco accepts American Express, Discover, and Visa credit cards.
Does El Pollo Loco provide catering services?
Yes, El Pollo Loco offers catering services for various events and occasions.
Is there free Wi-Fi available at El Pollo Loco in Santa Ana?
Yes, El Pollo Loco provides free Wi-Fi for its customers.
What is the address and contact phone number for El Pollo Loco in Santa Ana?
El Pollo Loco is located at 1702 E 17th St, Santa Ana, CA 92705. You can contact them at +1 714-836-1456.
Which nearby places can I visit before or after dining at El Pollo Loco?
Nearby places include The Quill Lounge (cocktail bar and American restaurant), K D's Donuts (bakery and coffee shop), and Tacos Manuel (Mexican restaurant). You can enjoy a drink at The Quill Lounge, grab a coffee and donut at K D's Donuts, or try more Mexican food options at Tacos Manuel.
Are there any local services near El Pollo Loco that might be useful?
Yes, nearby services include Fiesta Auto Insurance & Tax Service, Check Into Cash for payday loans, and Mister Car Wash for auto detailing. These can be convenient to visit while dining or ordering food at El Pollo Loco.
What leisure or wellness spots are close to El Pollo Loco?
Nearby leisure and wellness spots include Jx Massage spa and nail salon, Burcaw Chiropractic offering acupuncture and massage, and Facial SPA | LuminexHub for beauty and spa treatments. These places can provide you relaxation before or after your meal.