Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Santa Ana,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
3.7
860 reviews
5 stars
414
4 stars
148
3 stars
93
2 stars
53
1 star
152
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers frequently reported issues with food quality, including dry chicken, burnt items, and missing ingredients.
Customer Service
Numerous reviews highlighted poor customer service, with rude staff and long wait times being common complaints.
Cleanliness
Several customers noted that the restaurant was dirty, with unsanitary conditions reported in both the dining area and bathrooms.
Order Accuracy
Many customers experienced problems with incorrect orders and missing items, leading to frustration and dissatisfaction.
Positive Experiences
Despite the negative feedback, some customers praised specific staff members for their friendliness and highlighted enjoyable food items.
- AAAzucena AvalosNov 9, 20251.0TODO MALISIMO😡
- PTPatty TinajeroOct 19, 20251.0The whole restaurant smells really bad, and super duty, is my last time that I come to this place. The chicken dry and the chips
- MCMiguel CuadraSep 16, 20253.0Tacos al carbon too dry...they should improve the taste of it...
- CCCesar CamposAug 30, 20252.0Take long time to give me my order maybe I found other place is too much time on drive tru
- MCMarisol CabanaJul 31, 20251.0Muy mal el pollo casi quemado los chips quemados la ensalada mal no lo recomiendo para nada y nose puede comer agusto por que entra personas de la calle solo a pelear con los empleados del lugar horrible ese lugar🤦🏽♀️
Frequently Asked Questions About El Pollo Loco
What are the opening hours of El Pollo Loco in Santa Ana?
El Pollo Loco in Santa Ana is open from 10:00 AM to 10:00 PM Monday through Saturday, and from 10:00 AM to 9:00 PM on Sunday.
What type of cuisine does El Pollo Loco offer?
El Pollo Loco offers fresh, authentic Mexican food with a focus on fire-grilled chicken.
Does El Pollo Loco offer delivery services?
Yes, El Pollo Loco provides delivery services to customers.
Can I order food online from El Pollo Loco?
Yes, you can order online through their official ordering website or via the El Pollo Loco app available on the Apple App Store.
What payment methods are accepted at El Pollo Loco?
El Pollo Loco accepts American Express, Discover, and Visa credit cards.
Does this location have free Wi-Fi available?
Yes, El Pollo Loco offers free Wi-Fi to its customers.
Where is El Pollo Loco located in Santa Ana?
El Pollo Loco is located at 101 S Harbor Blvd, Santa Ana, CA 92704, USA.
What nearby places can I visit when going to El Pollo Loco?
Near El Pollo Loco, you can visit Money Mart for banking needs, Western Union for money transfer services, and Happy Cuts if you want a haircut.
Are there any nearby restaurants to El Pollo Loco?
Yes, nearby restaurants include California Teriyaki Grill, Golden Teriyaki & Sushi, and Dunkin Donuts, offering variety if you want different dining options.
Which nearby places could help with transportation or auto needs around El Pollo Loco?
Nearby you can find Rodriguez Tires & Wheels, Canitos Bodyshop, and RAMY Auto for automotive repairs, parts, and vehicle purchases.