Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Santa Ana,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
3.7
868 reviews
5 stars
417
4 stars
150
3 stars
93
2 stars
53
1 star
155
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with reports of rude staff and incomplete orders.
Food Quality
Customers expressed dissatisfaction with food quality, mentioning dry chicken, missing ingredients, and overall lack of flavor.
Cleanliness
Several reviews noted that the restaurant was dirty, with unsanitary conditions reported in both the dining area and restrooms.
Wait Times
Many customers complained about excessively long wait times for orders, both in-store and at the drive-thru.
- SASalvador AvilaDec 30, 20251.0Siempre compro de paso de mi trabajo y hoy es la segunda ves que me dan la orden incompleta me doy cuenta ya estando en mi casa. No me dieron tortillas y el side de guacamole con chips yo se que es mi culpa por no revisar pero uno confía en los que despachan y mas cuando compras por drive thru.
- JLJose LeivaDec 21, 20254.0I recommend the double chicken tostadas they are absolutely the best. It took a while longer to get my order but the place was busier than usual. Their dinning area was clean.
- JJJoseph JironDec 14, 20251.0Service is way too slow compared to other Pollo loco restaurants. Extraordinary wait times. Not acceptable
- RGRosy GallardoDec 10, 20255.0Mal
- BPBrenda PerezNov 22, 20251.0Poor customer service!
Frequently Asked Questions About El Pollo Loco
What are the opening hours of El Pollo Loco in Santa Ana?
El Pollo Loco in Santa Ana is open from 10:00 AM to 10:00 PM Monday through Saturday, and from 10:00 AM to 9:00 PM on Sunday.
What type of cuisine does El Pollo Loco offer?
El Pollo Loco offers fresh, authentic Mexican food with a focus on fire-grilled chicken.
Does El Pollo Loco offer delivery services?
Yes, El Pollo Loco provides delivery services to customers.
Can I order food online from El Pollo Loco?
Yes, you can order online through their official ordering website or via the El Pollo Loco app available on the Apple App Store.
What payment methods are accepted at El Pollo Loco?
El Pollo Loco accepts American Express, Discover, and Visa credit cards.
Does this location have free Wi-Fi available?
Yes, El Pollo Loco offers free Wi-Fi to its customers.
Where is El Pollo Loco located in Santa Ana?
El Pollo Loco is located at 101 S Harbor Blvd, Santa Ana, CA 92704, USA.
What nearby places can I visit when going to El Pollo Loco?
Near El Pollo Loco, you can visit Money Mart for banking needs, Western Union for money transfer services, and Happy Cuts if you want a haircut.
Are there any nearby restaurants to El Pollo Loco?
Yes, nearby restaurants include California Teriyaki Grill, Golden Teriyaki & Sushi, and Dunkin Donuts, offering variety if you want different dining options.
Which nearby places could help with transportation or auto needs around El Pollo Loco?
Nearby you can find Rodriguez Tires & Wheels, Canitos Bodyshop, and RAMY Auto for automotive repairs, parts, and vehicle purchases.