Chipotle Mexican Grill

3.9
471 reviews
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Business Details

1313 W 17th St, Santa Ana, CA
92706, United States
(714) 380-3974
https://www.chipotle.com
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About

Fast Food RestaurantMexican Restaurant
Chipotle Santa Ana College is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
1313 W 17th St, Santa Ana, CA
92706, United States

Hours

Reviews

3.9
471 reviews
5 stars
235
4 stars
101
3 stars
54
2 stars
24
1 star
57

What are people saying?

AI-generated from recent customer reviews

Portion Sizes

Many customers expressed dissatisfaction with the portion sizes, noting they were smaller than expected and required multiple requests for additional ingredients.

Customer Service

Feedback on customer service was mixed, with some praising friendly staff while others reported rude behavior and poor management.

Food Quality

While some reviews highlighted fresh and delicious food, others mentioned issues such as undercooked ingredients and incorrect orders.

Cleanliness

Several customers noted cleanliness issues within the restaurant, including dirty facilities and unsanitary conditions.

Pricing Concerns

Many customers felt that the prices were too high relative to the portion sizes and quality of food received.
  • LE
    Lizbeth mom's Esparza
    Nov 7, 2025
    1.0
    It's 10:40 and they're supposed to open at 10:30. There are already people outside waiting and the employees still haven't opened the doors, they're just walking around. What terrible service they have, honestly, and they even open with a really bad attitude.
  • JG
    Jazmine Gonzalez
    Nov 6, 2025
    5.0
    I came here last week for a bowl it was my first time at a chipotle in over a year it was a clean store nice people I came during lunch rush hour they were busy but getting everyone’s order done fast and they were also calm and polite the entire time which I appreciate . the serving sizes were very generous I had plenty of food left over food was good nice staff keep up the good work
  • AA
    Aislinn Aguilar
    Nov 1, 2025
    1.0
    I’d give zero stars if I could. I have this place another try. I just can’t know more. My kids didn’t get a quesadilla and no cheese too it’s so sad. The whole chipotle concept is so easy and it’s hard for these employees to listen and serve you with the “quality” they give to you. EVERY time I go inside it’s always new people, new managers. the person who serves this bowl was a tall skinny guy with glasses should get retrained how to make a kids quesadilla. So disappointing.
  • ET
    Edgar Torres
    Sep 22, 2025
    2.0
    Ordered a bowl and asked for half chicken half steak. I got a mediocre amount on both and as I was saying something about it the next guy recognized it and added a little more chicken. I finished saying what I was saying and the guy took it the wrong way and barely put any salsas, cheese etc. I literally asked the guy to put more of the same salsa 3 times. I don’t know why didn’t walk out then but I should have. I ended up getting the portions I thought was normal but I had to keep asking for more like it was a game. These employees are way too entitled, time to clean house. I won’t be returning here, too much food in the area to deal with brats a corporate business hires. 🫡
  • MB
    Michael Bastani
    Sep 8, 2025
    1.0
    Portions are getting smaller again.. Shame!!
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Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill at Santa Ana College offer?

Chipotle Mexican Grill offers customizable Mexican menu items including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, real ingredients.

What are the operating hours of Chipotle Mexican Grill at 1313 W 17th St, Santa Ana?

Chipotle is open daily from 10:30 AM to 10:00 PM.