Business Details
About
Fast Food RestaurantMexican Restaurant
Chipotle MainPlace Mall is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.9
310 reviews
5 stars
163
4 stars
55
3 stars
24
2 stars
22
1 star
46
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with staff being rude, unhelpful, and inattentive to customers.
Food Quality
Many customers reported inconsistent food quality, including issues with portion sizes, stale ingredients, and food safety concerns.
Cleanliness
Several reviews mentioned unsanitary conditions, including dirty counters and food preparation areas.
Staffing Issues
Customers noted that the location appears to be understaffed, leading to long wait times and rushed service.
Value for Money
Feedback indicated that customers felt they were not receiving good value for their money, particularly regarding portion sizes and food quality.
- FHFran H1 day ago4.0I ordered a bowl. I wish they can improve on lettus quality because it was frozen. Otherwise the rest of the bowl was delicious. Friendly staff and clean atmosphere.
- BMBrian Chayane Salero Medina4 days ago4.0Great place to get a burrito, or plate. Guacamole is great. Sofritas are great too. They got options for rice and beans. Awesome rice options and cheese too.
- HSHugh SDec 17, 20255.0합리적인가격에 건강하게 배부르기 먹을수있는 유일한 체인점이다
- AAaDec 4, 20251.0genuinely the worst and most inconsistent chipotle. I ask for double chicken and i get half a scoop and i then ask for double thinking maybe they’ll add another WHOLE scoop but nope just another half scoop. stingy workers acting like the food comes out of their pocket.
- ANAnthony J. NunesOct 19, 20251.0Guy I first encountered has zero customer skills and looks miserable. I was asking him questions and he had zero responses and acted like a complete jerk. This place must have zero requirements to work here. Will try never to come back. This guy has issues.
Frequently Asked Questions About Chipotle Mexican Grill
What type of cuisine does Chipotle Mexican Grill at MainPlace Mall offer?
Chipotle Mexican Grill offers fast-casual Mexican cuisine with customizable menu items like burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.
What are the operating hours of Chipotle Mexican Grill at MainPlace Mall?
Chipotle is open daily from 10:30 AM to 10:00 PM.
Where is Chipotle Mexican Grill located in Santa Ana?
It is located at 2773 N Main St in the MainPlace Mall plaza, the same plaza as Mother's Market, The Habit, and Coffee Bean.
Does Chipotle Mexican Grill offer pickup and delivery services?
Yes, they provide both in-store pickup and delivery options.
How can I order online from Chipotle Mexican Grill at MainPlace Mall?
You can order online through their website at https://order.chipotle.com/ or via the Chipotle app available on the Apple App Store.
Does Chipotle Mexican Grill participate in any rewards program?
Yes, customers can sign up for Chipotle Rewards to earn free food and receive exclusive offers.
What nearby restaurants can I visit along with Chipotle at MainPlace Mall?
Nearby restaurants include The Habit Burger Grill, Geisha House, Muscle Maker Grill, zpizza, DonerG Mediterranean Grill, Curry House, Taberu Sushi, Auntie Anne's, Pinkberry Santa Ana, Poki One N Half, and Applebee's Grill + Bar.
What retail stores are near Chipotle Mexican Grill in MainPlace Mall?
Nearby retail stores include Victoria's Secret & PINK, Bath & Body Works, Payless ShoeSource, Aldo, DXL, and Justice.
Are there coffee shops near Chipotle where I can get a beverage before or after my meal?
Yes, The Coffee Bean & Tea Leaf is a nearby coffee shop in the same plaza as Chipotle Mexican Grill.
Is Chipotle Mexican Grill at MainPlace Mall LGBTQ-friendly?
Yes, this location welcomes LGBTQ customers.