Business Details
About
Fast Food RestaurantMexican Restaurant
Chipotle MainPlace Mall is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.9
306 reviews
5 stars
161
4 stars
54
3 stars
24
2 stars
22
1 star
45
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with staff being rude, unprofessional, and inattentive to customers.
Food Quality
Many customers reported inconsistent food quality, including issues with portion sizes, stale ingredients, and food safety concerns.
Cleanliness
Several reviews mentioned cleanliness issues, including dirty dining areas and unsanitary food handling practices.
Staffing Issues
Customers noted that the location appears to be understaffed, leading to long wait times and disorganized service.
Overall Experience
Overall, the location received a mix of positive and negative feedback, but many customers expressed disappointment and a lack of desire to return.
- ANAnthony J. NunesOct 19, 20251.0Guy I first encountered has zero customer skills and looks miserable. I was asking him questions and he had zero responses and acted like a complete jerk. This place must have zero requirements to work here. Will try never to come back. This guy has issues.
- RMRyan McLemoreOct 13, 20251.0It was the only cooked meal I ate yesterday and I have spent all night and day with food poisoning. Staff ignored me at the front as well. Still sick and I will be losing productivity and money today because of their lax health code adherence. My guts still feel like I ate a bunch of razor blades. If someone with weak health such as an elderly person ate here and had my experience, it could kill them. Now instead of handling heat I need to do for work, I'm stuck in the bathroom with stuff coming our both ends. Terrible location, do not eat here.
- DADanielle AraujoJun 11, 20251.0Came in to order food today, it was close to closing but they were still open, the workers just served a couple in front of me so if they served them I’d image I would be able to be served too, I stood there waiting patiently for them to take my order, a female worker with blue hair completely ignored me, as well as two other workers, one short one with long hair and a taller man with a beard. I stood there still waiting for over 5 minutes, until I finally got the attention of one of the other female workers who was actually playing and climbing the moving racks they put the food on, I asked if they were still serving and she said they didn’t have any more food even though they had just served the couple in front of me and purposely ignored me so it would it closing time and they would not have to serve me, i politely said thank you and left, even though I felt extremely extremely offended all three workers chose to ignore me even though they all saw me standing there waiting patiently. I do plan on returning only to ask for the number or email for their corporate, regardless of if they had food left they should have acknowledged me standing there.
- ESEdvin SanabriaJul 19, 20205.0Buena atención
Frequently Asked Questions About Chipotle Mexican Grill
What type of cuisine does Chipotle Mexican Grill at MainPlace Mall offer?
Chipotle Mexican Grill offers fast-casual Mexican cuisine with customizable menu items like burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.
What are the operating hours of Chipotle Mexican Grill at MainPlace Mall?
Chipotle is open daily from 10:30 AM to 10:00 PM.
Where is Chipotle Mexican Grill located in Santa Ana?
It is located at 2773 N Main St in the MainPlace Mall plaza, the same plaza as Mother's Market, The Habit, and Coffee Bean.
Does Chipotle Mexican Grill offer pickup and delivery services?
Yes, they provide both in-store pickup and delivery options.
How can I order online from Chipotle Mexican Grill at MainPlace Mall?
You can order online through their website at https://order.chipotle.com/ or via the Chipotle app available on the Apple App Store.
Does Chipotle Mexican Grill participate in any rewards program?
Yes, customers can sign up for Chipotle Rewards to earn free food and receive exclusive offers.
What nearby restaurants can I visit along with Chipotle at MainPlace Mall?
Nearby restaurants include The Habit Burger Grill, Geisha House, Muscle Maker Grill, zpizza, DonerG Mediterranean Grill, Curry House, Taberu Sushi, Auntie Anne's, Pinkberry Santa Ana, Poki One N Half, and Applebee's Grill + Bar.
What retail stores are near Chipotle Mexican Grill in MainPlace Mall?
Nearby retail stores include Victoria's Secret & PINK, Bath & Body Works, Payless ShoeSource, Aldo, DXL, and Justice.
Are there coffee shops near Chipotle where I can get a beverage before or after my meal?
Yes, The Coffee Bean & Tea Leaf is a nearby coffee shop in the same plaza as Chipotle Mexican Grill.
Is Chipotle Mexican Grill at MainPlace Mall LGBTQ-friendly?
Yes, this location welcomes LGBTQ customers.