Business Details
About
Fast Food RestaurantMexican Restaurant
Chipotle Santa Ana is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.8
412 reviews
5 stars
204
4 stars
81
3 stars
51
2 stars
13
1 star
63
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers frequently reported issues with food quality, including cold, undercooked, or poorly prepared items.
Service Issues
Many reviews highlighted poor customer service, including unfriendly staff, mistakes with orders, and lack of responsiveness.
Portion Sizes
Several customers complained about small portion sizes and inconsistent serving practices.
Cleanliness
There were multiple mentions of unsanitary conditions and uncleanliness in the restaurant.
Positive Experiences
Despite the negative feedback, some customers praised the food and service, noting friendly staff and good food quality.
- MMMr Max6 days ago1.0After long time I visited this place to get Chipotle bowl they charged near morethan $15 ,I know the food quality will be consistent but this place ! I think the servicestaffs are not put fresh on the line. Also looks spoiled roman lettuce .when I ask with the staff !! The way of Behavior and service of attitude was made me feel bad also when she serve the food she was rudely answering when i have a question about the food .finally the food quality was honestly very less even i didn't took any of rice , just corn stak lettuce the spicy sauce , it's was upset even not it half bowl i count it my self once reached home , the meat i got totaly 7 smaller pieces. also After i Turing back ! She's talk about me with other colleague and loughing . I love Chipotle food quality but when I have this kind of experience!! I don't want to go again . Not recommended this place until staff Behaviorchanges .
- PPPuffinMuphin6 days ago1.0They constantly give small portions now I'm just going here to order when they skimp I just walk away now after my food is made
- VRVictor RamirezOct 7, 20251.0The atmosphere was disgusting. When making my burrito the kid(male) did a poor job. Was in a bad mood. When adding veggies to my burrito he grabbed whatever was left in the container and with his glove covered hand, he grabbed some veggies that fell on the surface, dragged them to him and threw them on my burrito. Then when he was rapping up my burrito he sneezed 2 times behind him while my burrito was unwrapped. The wrapped up aluminum is filled with cream and didnt care to clean it up or even offer napkins. Never going to Chipotle on Mc Fadden. They should fire that kid.
- JMJustin McArthurSep 16, 20251.0I got a burrito on 9-16-25 and it tasted horrible. The rice was hard as a rock and chicken was burnt. I also got a side of vintage and it tasted nothing like how any other chipotle tastes. I never even write reviews so save yourself from going here it’s horrible. Doesn’t even taste like chipotle.
- FFFtw540Sep 5, 20251.0Worst chipotle to ever order from they can’t follow simple directions and constantly mess up orders I got someone else food in my order. They also messed up another order by adding topping not requested like what is goin on with the staff can’t they learn to read orders and follow directions this is ridiculous.
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill in Santa Ana serve?
Chipotle Santa Ana offers fast-casual Mexican cuisine including customizable burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients.
What are the operating hours of Chipotle Mexican Grill at 629 S Harbor Blvd, Santa Ana?
Chipotle Santa Ana is open daily from 10:30 AM to 10:00 PM.
Does Chipotle Mexican Grill in Santa Ana offer pickup and delivery services?
Yes, Chipotle Santa Ana provides both in-store pickup and delivery services.
How can I order food online from Chipotle Mexican Grill Santa Ana?
You can order online through the Chipotle app or at https://order.chipotle.com/ to enjoy exclusive offers and rewards.
Where exactly is Chipotle Mexican Grill located in Santa Ana?
Chipotle is located at 629 S Harbor Blvd, Orange, Santa Ana, CA 92704, USA.
What is Chipotle Mexican Grill's commitment to food quality?
Chipotle's 'Food with Integrity' principles focus on using 53 real ingredients sourced from farms with humane and sustainable practices, avoiding artificial colors, flavors, or preservatives.
Can I get catering services at Chipotle Mexican Grill Santa Ana?
Yes, Chipotle Santa Ana offers catering services along with online orders, gift cards, and credit card payments.
What nearby food options are available close to Chipotle Mexican Grill Santa Ana?
Nearby dining options include Baskin-Robbins for desserts, Mariscos Zamoras for Mexican seafood, McDonald's for fast food burgers, China King for Chinese cuisine, and Teriyaki Town for Japanese and Chinese food.
Are there nearby fitness or activity centers around Chipotle Mexican Grill Santa Ana?
Yes, APEX Strength and Performance gym is close by for sports and fitness instruction, which you can check out before or after enjoying your meal.
What nearby services are available if I visit Chipotle Mexican Grill in Santa Ana?
Nearby services include Verizon mobile phone stores, multiple insurance agencies such as Silver Coast Insurance and Performance Plus Insurance, and beauty salons like Nail N Spa Studio and Mexico Beauty Salon for personal care needs.