Numerous customers reported extremely slow service, long wait times for food, and inattentive staff.
Food Quality
Many reviews highlighted poor food quality, including dry wings, incorrect orders, and cold meals.
Cleanliness
Several customers noted unsanitary conditions, including dirty restrooms and unpleasant odors in the restaurant.
Management Concerns
Customers expressed dissatisfaction with management's responsiveness and overall handling of service issues.
Positive Experiences
A few reviews mentioned good service from specific staff members and enjoyable food, indicating that there are occasional positive experiences.
BH
Ben H
Jan 1, 2026
5.0
New Years Eve at Buffalo Wild Wings on South Bristol Street absolutely owes this review to Manny.
The place was completely empty — like, echo-in-the-dining-room empty — but somehow Manny still managed to deliver the kind of service you’d expect during a slammed game night. He carried the entire experience on his own, and not just mentally. Physically too. The man is ripped, and he moved through that restaurant like he was personally responsible for keeping the brand alive.
When the clock struck midnight, Manny turned an otherwise droll and dreary evening into an action-packed, wild-winged rollercoaster, and we were all taken along for the ride. It was as if the place was revived, and the power of Manny’s muscles transformed this place into an adrenaline-fueled cathedral of electricity and vibrancy.
Attentive, upbeat, and locked in from start to finish. Drinks refilled without asking, food checked on at the perfect times, and zero awkwardness. Manny created the vibe by himself. No crowd, no chaos — just pure effort and professionalism backed by some very noticeable muscles.
If Buffalo Wild Wings ever wonders how to run a shift with no customers and still make it feel worth coming in, the answer is Manny. Give that man a raise, or at least let him know he’s carrying more than just trays. 💪🍗
SG
Sam Green
Dec 21, 2025
1.0
Waited 15 minutes for a table and there were very few customers in the establishment. Server took forever to come to our table, brought no silverware, drinks showed up 15 minutes later, wings were very dry and hard. Likely sitting in a warmer most of the day. After all this the server brought my change from my check and it was 20 dollars short. Then when I was explaining it to the manager the bartender came from behind the bar and aggressively approached me saying that I wasn't the cook to quit complaining, it was a nightmare to say the least.
RP
Ryan Pumilia
Dec 20, 2025
2.0
I have been several times to this location. I'm generally I love going to BWW but this one always smells like poorly cleaned up vomit. It is consistently dirty. The service is also slow and they were out of several things we ordered. Even then they forgot parts of our order and delivered food to us we didn't ask for (and charged us for it.) I will not be returning to this location again.
AR
Ari R
Dec 13, 2025
1.0
What happened to this location??? I used to love coming here but today my husband and i literally were in the restaurant for about 20mins and not one person came to help us!! The bathroom is filthy!! After our wait we got up and left, we ended up at Red Robin across the street and it was night and day. I doubt we will be coming here again it sucks the let this location go downhill this bad
Frequently Asked Questions About Buffalo Wild Wings
What type of food does Buffalo Wild Wings in Santa Ana specialize in?
Buffalo Wild Wings specializes in award-winning Buffalo, New York-style wings with 26 sauces and seasonings options.
Where is Buffalo Wild Wings located in Santa Ana?
It is located at 3811 South Bristol Street, Santa Ana, CA 92704, United States.
What are the opening hours of Buffalo Wild Wings in Santa Ana?
Open Monday to Wednesday from 11:00 AM to 1:00 AM, Thursday to Saturday from 11:00 AM to 2:00 AM, and Sunday from 9:30 AM to 1:00 AM.
Is Buffalo Wild Wings in Santa Ana open on Sundays?
Yes, it is open Sunday from 9:30 AM to 1:00 AM.
What types of services does Buffalo Wild Wings in Santa Ana offer?
Buffalo Wild Wings offers dining as a chicken wings restaurant, sports bar, takeout, and restaurant services.
How can I contact Buffalo Wild Wings in Santa Ana?
You can call them at +1 714-540-1737 for inquiries or reservations.
Are there any convenient gas stations near Buffalo Wild Wings in Santa Ana?
Yes, nearby gas stations include Chevron and EM ExtraMile, which also have convenience stores and fast food options, helping you refuel or grab snacks before or after your visit.
What nearby places can I visit before or after dining at Buffalo Wild Wings?
You can visit nearby places like Party City for party supplies and costumes or The UPS Store 4982 for printing and shipping services, making it convenient for errands around your meal.
Are there any fitness or sports venues near Buffalo Wild Wings in Santa Ana?
Yes, nearby gyms include Project R3sin and F45 Training South Coast Metro, which you might visit before or after enjoying your meal at Buffalo Wild Wings.
Does Buffalo Wild Wings have an official website for more information?
Yes, their official website for the Santa Ana location is https://www.buffalowildwings.com/locations/us/ca/santa-ana/3811-s-bristol-ave/sports-bar-1176/