Service Issues
Numerous reviews highlighted poor customer service, including rude staff and long wait times, often due to understaffing.
Food Quality
Customers reported inconsistent food quality, with complaints about cold, overcooked, or incorrect orders.
Cleanliness
The establishment was frequently described as dirty and in need of maintenance, with reports of unsanitary conditions.
Positive Staff Experiences
Despite the negative feedback, some customers praised individual staff members for their friendliness and helpfulness.
Operational Problems
Issues with order processing, including refusal of certain payment methods and confusion over online orders, were commonly mentioned.