I placed a mobile order and received an email confirmation, app updates and saw the charge pending in my account. When I arrived to pick up my order, I was told they never received it. I showed multiple receipts and they even sent photos to the owner, yet I was still told there was nothing they could do.
The customer service was unacceptable. One employee, a teenage boy, was extremely rude. The employee’s behavior reflected the tone set by management, including the owner, who showed no interest in resolving the issue despite being contacted. When I walked in, he was sitting on his phone while his coworker did it all. When she asked for help, he handled food and put it in the oven without washing his hands.
Being charged for a product you did not receive is unacceptable. I have been a regular customer for years, but I will be taking my business elsewhere. The only solution was give us more of your money! As a privately owned business, I expected better treatment of customers in the community.
FK
Fahrettin KILIÇ
Jan 2, 2026
1.0
No restroom.
CM
Chase “Chase” Michaels
Dec 27, 2025
5.0
Great ice cream treats and Burger s.
TW
tara w
Dec 3, 2025
5.0
Good ice cream
CC
Catalina Callejas
Nov 16, 2025
1.0
Please don’t come here. It took me 30 mins to get a cone, 20 just to order! It seems they only have one person doing everything so even though it was not busy it took way longer than it should
Frequently Asked Questions About Dairy Queen (Treat)
What type of desserts does Dairy Queen (Treat) in San Ramon offer?
Dairy Queen (Treat) specializes in soft-serve ice cream, signature shakes, Blizzard® Treats, frozen novelties, and ice cream cakes.
What are the operating hours of Dairy Queen (Treat) at Gateway Center in San Ramon?
The store is open daily from 11:00 AM to 9:30 PM, but it is closed on November 27th, 2025 for a holiday.
Does Dairy Queen (Treat) in San Ramon provide seating for customers?
Yes, the location has seating available and is family-friendly, welcoming children as well.
Can customers order Dairy Queen (Treat) products online for pickup?
Yes, customers can place orders online for pickup through Dairy Queen's official ordering website.
Where is Dairy Queen (Treat) located in San Ramon?
It is located at Gateway Center, 21001 San Ramon Valley Blvd E5, San Ramon, CA 94583-3458.
Is the Dairy Queen (Treat) at Gateway Center good for families and kids?
Yes, the location welcomes families and is suitable for kids with family-friendly services.
Are there any nearby dining options if I visit Dairy Queen (Treat) at Gateway Center?
Yes, nearby dining includes Cha Thai Bistro for Thai cuisine, Taco Bell for Mexican fast food, Subway sandwich shop, Papa John's Pizza, and McDonald's for quick meals.
What other services and shops are close to Dairy Queen (Treat) at Gateway Center?
Nearby you'll find beauty services like Sola Salon Studios and Alcosta Nails, retail options such as Dollar Tree and Lucky supermarket, as well as banking from Wells Fargo.
Is there a coffee shop near Dairy Queen (Treat) where I can go before or after my visit?
Yes, Starbucks is located nearby, making it convenient to enjoy coffee along with your Dairy Queen treats.
Does Dairy Queen (Treat) offer any mobile deals or rewards?
Yes, customers are encouraged to download the Dairy Queen app for exclusive deals and can enjoy mobile ordering and rewards programs.
Brand Certified Facts from Dairy Queen (Treat)
This information is certified by Dairy Queen (Treat) and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
Address
Categories
Geo coordinates
Legal business name
Hours of operation
Phone number
Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: