McDonald's

3.6
1146 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
190 Merrydale Rd, San Rafael, CA
94903, United States

Hours

Reviews

3.6
1,146 reviews
5 stars
436
4 stars
233
3 stars
211
2 stars
82
1 star
184

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers reported inconsistent service quality, with some praising friendly staff while others experienced rude or unhelpful interactions.

Food Safety

Several reviews highlighted serious food safety concerns, including raw meat and incorrect orders, raising alarms about food preparation standards.

Cleanliness

The restaurant was frequently noted for its cleanliness, although some customers mentioned that the bathrooms needed attention.

Pricing Issues

Many customers expressed dissatisfaction with high prices compared to other locations, leading to perceptions of poor value.

Order Accuracy

Numerous reviews indicated frequent issues with order accuracy, including missing items and incorrect food preparation.
  • AG
    Andrew Goltz
    5 days ago
    5.0
    Typical Macdonald’s it was clean and the food was good, well you know. At least they let me use the bathroom unlike the public buildings in Oakland. I work as a D2D salesman and it’s become extremely difficult to relieve myself while I’m working. Even the public buildings turn me away
  • EM
    Esmeralda Muñoz
    5 days ago
    5.0
    Employee at drive through seemed confused. Other than that, great service.
  • AM
    AARON M
    Jan 5, 2026
    3.0
    Close to freeway
  • OM
    Oleg Movchan
    Dec 30, 2025
    1.0
    $7 I paid for this
  • MP
    Margarita Polianskaia
    Nov 30, 2025
    1.0
    We ordered takeout, and the experience was extremely concerning. Three of the burgers contained completely raw meat, and the chicken strips were also served uncooked. This is a serious food safety risk, and customers should be aware of the potential danger. We urge the staff to take their responsibilities seriously and ensure that all food is properly cooked before being served. Thank you.

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's on Merrydale Rd in San Rafael?

McDonald's on 190 Merrydale Rd is open from 5:00 AM to 11:00 PM Monday through Thursday and Sunday. On Friday and Saturday, it opens at 6:00 AM and closes at 10:00 PM.

When is the drive-thru service available at this McDonald's location?

The drive-thru opens daily at 5:00 AM. From Monday to Thursday and Sunday, it closes at 11:00 PM. On Friday and Saturday, the drive-thru closes at midnight.