Brand Certified
El Pollo Loco
4.0(617 reviews)
Certified by El Pollo Loco • Mar 01, 2026
Business Details
910 Andersen Dr, San Rafael, CA
94901, United States
Certified by El Pollo Loco • Mar 01, 2026
(415) 485-9759
Certified by El Pollo Loco • Mar 01, 2026
https://restaurants.elpolloloco.com/ca/san-rafael/910-andersen-dr
Certified by El Pollo Loco • Mar 01, 2026
About
Certified by El Pollo Loco • Mar 01, 2026
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in San Rafael,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Certified by El Pollo Loco • Mar 01, 2026
Hours
Certified by El Pollo Loco • Mar 01, 2026
Reviews
4.0
617 reviews
5 stars
309
4 stars
145
3 stars
83
2 stars
30
1 star
50
What are people saying?
AI-generated from recent customer reviews
Food Quality
Mixed reviews on food quality; some customers enjoyed fresh and flavorful chicken, while others reported dry or undercooked meals.
Service Issues
Frequent complaints about poor service, including incorrect orders, slow response times, and rude staff interactions.
Cleanliness
Generally positive remarks about cleanliness, with some customers noting it as one of the cleanest locations.
Value for Money
Concerns about pricing and portion sizes, with some customers feeling that the meals are overpriced for the quality received.
- RSRobert SarverFeb 5, 20265.0I’ll come here a lot. Friendly staff and always fresh chicken. Right off the grill.
- SSSp1d3r3tt3Jan 10, 20263.0Stopped by El Pollo Loco for brunch and had an okay experience overall. The food was decent—flavor was there, but it wasn’t especially memorable this time. Portions were fine and everything was prepared well enough. Service was actually pretty good. Staff were friendly and helpful, and the order came out in a reasonable amount of time, which definitely helped the experience. The atmosphere was nothing special. It was okay for a quick stop, but not somewhere you’d want to hang out for long. Clean enough, just very basic. Overall, it’s an average visit. Good if you’re craving something quick and familiar, but there’s room for improvement. I’d come back, just not rushing.
- AKAmanda KilroeNov 29, 20255.0So happy to have el pollo loco today, they highlight of any trip to California. Really bummed this location doesn’t have the salsa bar but we live in a post COVID world. Staff was really. Ice and the chicken was delicious.
- ABAnne-Marie BolducNov 7, 20252.0They forgot half our meal! And now they are closed. Thankfully someone answered when I called to complain about our missing food. However that really doesn't help with dinner this evening. #alwayscheckthebag
- PGPASTOR Gonzalez GonzalezOct 21, 20255.0Gracias pollo loko
Brand Certified Facts from El Pollo Loco
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