Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in San Rafael,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
4.0
613 reviews
5 stars
306
4 stars
144
3 stars
82
2 stars
31
1 star
50
What are people saying?
AI-generated from recent customer reviews
Food Quality
Mixed reviews on food quality; some customers enjoyed the taste while others reported issues like dry or undercooked chicken.
Customer Service
Customer service experiences vary widely, with some praising the staff while others reported rudeness and disorganization.
Order Accuracy
Frequent complaints about incorrect orders and missing items, particularly in drive-thru service.
Cleanliness
The restaurant is noted for its cleanliness, with some customers appreciating the well-maintained environment.
Value for Money
Concerns about pricing and portion sizes, with some customers feeling that the food is overpriced for the quality received.
- ABAnne-Marie BolducNov 7, 20252.0They forgot half our meal! And now they are closed. Thankfully someone answered when I called to complain about our missing food. However that really doesn't help with dinner this evening. #alwayscheckthebag
- PGPASTOR Gonzalez GonzalezOct 21, 20255.0Gracias pollo loko
- GVGaby VazquezOct 15, 20251.0Driver cancelled my order without letting me know, called El Pollo Loco and they denied to take my order or even refund my money back, Customer service and management where very rude, I do recommend another location but no San Rafael for sure!!! one start is more that they deserve!!
- WWwhopchuiOct 11, 20255.0Great food
- SAStephanie AishaSep 26, 20255.0Menu was simple to read.
Frequently Asked Questions About El Pollo Loco
What are the regular opening hours for El Pollo Loco in San Rafael?
El Pollo Loco is open every day from 9:30 AM to 10:30 PM for business hours.
Does El Pollo Loco offer delivery services, and what are the delivery hours?
Yes, El Pollo Loco offers delivery daily from 9:30 AM to 10:30 PM.
What are the dine-in hours at El Pollo Loco?
Dine-in service is available daily from 9:30 AM to 10:00 PM at El Pollo Loco in San Rafael.
Is El Pollo Loco open during the holidays?
On December 24, El Pollo Loco is open from 9:30 AM to 7:00 PM; it is closed on December 25. On December 31, hours are 9:30 AM to 8:00 PM, and on January 1, from 10:00 AM to 9:00 PM.
What payment methods does El Pollo Loco accept?
El Pollo Loco accepts American Express, Discover, and Visa credit cards for payment.
Does El Pollo Loco have any special features like free Wi-Fi or a drive-through?
Yes, El Pollo Loco offers free Wi-Fi and features a drive-through service for customer convenience.
How can I place an order online for El Pollo Loco?
You can place an order online via their menu link at https://order.elpolloloco.com/menu/ or through their official app available on the Apple App Store named 'El Pollo Loco'.
What nearby places or stores can I visit before or after dining at El Pollo Loco?
Nearby you can visit Smart & Final supermarket for grocery shopping, or stop by Michael's Sourdough Sandwiches for a different meal option before or after your visit.
Are there any fitness or wellness centers close to El Pollo Loco that customers might want to check out?
Yes, the Body Vibe Studio, which is a yoga and gym studio, is nearby and could complement your visit with some wellness activities.
What recreational areas are near El Pollo Loco for customers who might want to enjoy outdoor activities?
South Rodeo Beach is located nearby, offering a great spot to enjoy some outdoor beach time before or after dining at El Pollo Loco.