Business Details
About
Fast Food RestaurantMexican Restaurant
Chipotle San Rafael Montecito Plaza is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.5
327 reviews
5 stars
135
4 stars
60
3 stars
33
2 stars
23
1 star
76
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous reviews highlighted poor customer service, with staff being rude, dismissive, and unprofessional.
Portion Sizes
Many customers complained about small portion sizes, often feeling that they received significantly less food compared to other locations.
Cleanliness
Several reviews mentioned unsanitary conditions, including dirty tables and floors, as well as a general lack of cleanliness in the restaurant.
Management Issues
Feedback indicated that management was unresponsive to customer needs and complaints, contributing to a negative dining experience.
Food Quality
While some customers enjoyed the food, others reported issues with food quality, including undercooked ingredients and incorrect orders.
- JMJeremy Mahoney2 days ago5.0A good chipotle! The red chimichurri is marvelous and I hope it’s here to stay.
- PPPer5 days ago5.0I want to shout out this whole store and especially Jamesha. They were able to help me fill out a catering order on lower than usual build up time needed. They saved the day for me and people I was feeding. Not only that but they had it ready to go earlier than they said and everything was high quality in regards to the food. Best chipotle around!
- DJDavid JamesNov 8, 20255.0This location is across from a high school and gets sledgehammered, every single day, during lunch, but the management and team here are able to consistently handle it like pros. This location has been plagued not just from.the constant homeless person situation in san rafael but also random.freeloaders constantly stealing drinks from the dispenser or even bringing their own cup. I think management has been too kind & generous in the past but have done a great job at cracking down on reducing thefts and loitering. I believe chipotle staff are super friendly to this public especially considering the people here in the city of San rafael. Its seems as though some people are expecting to be treated like kings and queens in exchange for their bad energy. It makes no sense. People need to take close look into the mirror. The world doesnt revolve around only you. The manager at this location is hands down the best manager I ever saw, honestly, who speaks multiple languages, is a great example and true leader, and even saw her doing sign language to a deaf person. Total boss move! This level of care is rare. The food here is always on point and super consistent. I’ve been coming here for years, the whole crew is actually very friendly, and the new guy at the counter has a great smile. I'd lik3 to say a big thank you to the management and entire team for keeping this place one of the best of the best!!!
- KEKatie EvansNov 6, 20253.0The staff here is rarely friendly. They were speaking inappropriately stern and rolling their eyes at a young girl who was simply trying to find her online order.
- VVVarun VaviyaNov 5, 20255.0I had the best bowl ever. Our server was Claudia. She was clam, polite and patient. I never usually give reviews but this meal made me give one!!
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill in San Rafael Montecito Plaza offer?
Chipotle offers customizable Mexican fast-casual menu items including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients.
What are the operating hours of Chipotle Mexican Grill at 345 3rd St, San Rafael?
Chipotle is open daily from 10:45 AM to 11:00 PM.
Does Chipotle in San Rafael Montecito Plaza offer delivery and in-store pickup services?
Yes, this location provides both in-store pickup and delivery services.
How can I order online from the Chipotle San Rafael Montecito Plaza location?
You can order online through their website at https://order.chipotle.com/ or via the Chipotle app found in the Apple App Store.
Is Chipotle Mexican Grill San Rafael Montecito Plaza LGBT-friendly?
Yes, this location welcomes LGBTQ customers.
Where is Chipotle Mexican Grill located in San Rafael?
It is located at 345 3rd St inside the Montecito Plaza shopping center in Marin, San Rafael, CA 94901.
Can I get catering or gift cards from Chipotle at the San Rafael Montecito Plaza location?
Yes, this location offers catering services and gift cards among other services.
Are there any nearby places where I can go before or after dining at Chipotle San Rafael Montecito Plaza?
Yes, nearby places include Planet Juice for smoothies, the Montecito Plaza Shopping Center for shopping, and Oranjeboom, a brewery and bar, perfect for a visit before or after your meal.
What nearby transit or transportation options are there close to Chipotle Mexican Grill San Rafael Montecito Plaza?
Go Happy Cab is a nearby taxi and rental service which can help with transportation to or from Chipotle.
Are there any health-related services near Chipotle at Montecito Plaza that customers might find useful?
Yes, nearby are EZ Smile Family Dental Group and Gordon Medical Associates for dental and family medical services, as well as Redwood Credit Union for financial needs.