Business Details
About
Mexican Restaurant
Chipotle San Rafael is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.6
292 reviews
5 stars
116
4 stars
69
3 stars
40
2 stars
21
1 star
46
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported poor service, including disorganization, dismissive attitudes from staff, and long wait times.
Food Quality
Feedback on food quality was mixed, with some praising freshness and flavor, while others complained about cold food, small portions, and unsanitary conditions.
Pricing Concerns
Many customers felt that the prices were too high for the portion sizes and quality of food received.
Cleanliness
Several reviews highlighted cleanliness issues, including dirty tables and prep areas, impacting the overall dining experience.
Positive Experiences
Despite the negative feedback, some customers expressed satisfaction with the food and service, noting friendly staff and enjoyable meals.
- JBJennifer BauerNov 8, 20251.0Really really long wait. My chicken was so undercooked it was raw in parts and inedible. They gave me a literal mountain of sour cream, so it left most of the bowl swimming i. Sour cream. Rice was overcooked and they only had brown. The entire restaurant was also out of forks, so i had to eat my bowl with spoons. I have eaten at chipotle countless times and this was by far the worst bowl I’ve ever been served.
- DDDavidAug 30, 20255.0got my big order of 4 men alrightly but they stick almost to the dot of the time you place ur order online
- EZevan zarehparvarAug 17, 20251.0I ordered a double wrapped burrito with queso I sat down in my car after A long day had a few bites realized it was not double wrapped with no queso I went back inside to bring it to their attention and I was told by the worker he personally made it and there was no way anything could be wrong I showed him it was wrong hi offed me an extra tortilla and I asked if I could be refunded or remade and he said “a tortilla is only 50 cents is it that big of an issue to you” I walked out. Some mid food and terrible service workers
- KKkyleeJul 28, 20251.0Bro. When i’m chewing my burrito and i feel something stab the back of my throat, it’s a sharp piece of plastic. When i was there i was already displeased because the chicken had a burnt chemical taste but finding a sharp piece of plastic in my mouth made me decide to write this review.
- MKMomen KhabbazJul 20, 20254.0Good customer service, associate guide me and explain to me each kind of food the extra pricey food and the drinks he also dressed me what to order because I don't eat pork The atmosphere was noisy crowdy and it's a narrow space, Food was delicious tasty flavored and with a large portion I recommend you guys to visit Chipotle and have a good time
Frequently Asked Questions About Chipotle Mexican Grill
What are the operating hours of Chipotle Mexican Grill in San Rafael?
Chipotle Mexican Grill in San Rafael is open every day from 10:45 AM to 10:00 PM.
Where is Chipotle Mexican Grill located in San Rafael?
It is located at 5800 Northgate Dr, Marin, San Rafael, CA 94903, USA.
Does Chipotle Mexican Grill in San Rafael offer pickup and delivery services?
Yes, they offer both in-store pickup and delivery services.
How can I order food online from Chipotle San Rafael?
You can order online via their website at https://order.chipotle.com/ or using the Chipotle app available on the Apple App Store.
What type of food does Chipotle Mexican Grill in San Rafael serve?
They serve customizable Mexican-style fast-casual dishes like burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.
Are Chipotle San Rafael's ingredients responsibly sourced?
Yes, Chipotle prioritizes sourcing ingredients from farms that follow humane and sustainable practices, using only real ingredients without artificial additives.
Can I contact Chipotle San Rafael by phone or email?
Yes, you can call them at +1 415-507-0493 or email at ca.1308.sanrafael@chipotle.com.
What nearby places can I visit before or after dining at Chipotle San Rafael?
Nearby you can visit Northgate Shopping Center for shopping, enjoy a coffee at Cafe Ross, or check out MarinArts art gallery.
Are there other dining options near Chipotle Mexican Grill San Rafael?
Yes, nearby restaurants include Edo Japan, Panda Express, Wetzel's Pretzels, Unique Jasmine, and Subway in the same area.
Which stores close to Chipotle San Rafael might be of interest for customers?
Customers can visit shops like LensCrafters for eyewear, H&M for clothing, Victoria's Secret & PINK for lingerie and apparel, and Hot Topic for boutique items.