McDonald's

3.8
1607 reviews
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Business Details

1420 El Camino Real, San Mateo, CA
94402, United States
(650) 349-2878
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupAvailable
  • BreakfastAvailable

Location

McDonald's
1420 El Camino Real, San Mateo, CA
94402, United States

Hours

Reviews

3.8
1,607 reviews
5 stars
676
4 stars
361
3 stars
285
2 stars
118
1 star
167

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported slow service, forgotten orders, and poor customer service experiences.

Food Quality

Mixed reviews on food quality, with some praising freshness while others noted cold or poorly prepared items.

Cleanliness

Inconsistent cleanliness reported, with some customers appreciating the cleanliness while others described the restaurant as dirty.

No Free Refills

A significant number of customers expressed dissatisfaction with the lack of free soda refills.

Atmosphere Changes

Many customers noted a negative change in atmosphere after recent renovations, describing it as cold and impersonal.
  • AQ
    Andrew Quintero
    Jan 1, 2026
    4.0
    Same stuff 40 yrs
  • LL
    LS
    Dec 13, 2025
    2.0
    My big complaint was the sign that says no free soda refills. It's bad enough mcdonalds got rid of the drink bars in many locations and now you now longer will offer a refill that costs about 5 cents! I will visit other locations instead. Really, if they did 50 free refills and day, what does it cost them? $2.50. Not good business sense as they would make that back by saving one customer in profit in one day.
  • ZZ
    Zach
    Dec 11, 2025
    1.0
    The food isn't exactly good in the first place and this location also doesn't do free refills. Why would you ever go here when you could go to literally any other restaurant and get a better experience?
  • LV
    Lisa Vail
    Dec 11, 2025
    1.0
    Placed an order on the kiosk at 0841 and received it at 0905. Bacon egg and cheese biscuit with a coffee and hot chocolate. Lady KS#2 short change me $5. Gave her a $20 and she gave me three dollars and some change. Asked her about it and then she gave me the cash. Absolute disaster with the people running this place. Food good.
  • CA
    Casey Atkins
    Nov 19, 2025
    2.0
    They ruined the restaurant when they remodeled it. There used to be a long counter with multiple cash registers where humans took your order and there was an open view into the kitchen so you could see the food prep. Now there's a wall closing off the kitchen and only a small counter where they drop off your order. The vibe is very cold and impersonal now and despite the cutbacks in cashiers because people order via a touchscreen the prices are still higher than ever.
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Frequently Asked Questions About McDonald's

What are the regular opening hours of McDonald's at 1420 El Camino Real, San Mateo?

McDonald's is open from 5:00 AM to midnight from Monday to Thursday and Sunday. On Friday and Saturday, it stays open later until 2:00 AM.

During which hours is the drive-through service available at this McDonald's location?

The drive-through is open daily from 5:00 AM to midnight Monday through Thursday and Sunday, and until 2:00 AM on Friday and Saturday.