Brand Certified
El Pollo Loco
3.9(759 reviews)
Certified by El Pollo Loco • Mar 01, 2026
Business Details
692 W San Marcos Blvd, San Marcos, CA
92078, United States
Certified by El Pollo Loco • Mar 01, 2026
(760) 744-2999
Certified by El Pollo Loco • Mar 01, 2026
https://restaurants.elpolloloco.com/ca/san-marcos/692-w-san-marcos-blvd
Certified by El Pollo Loco • Mar 01, 2026
About
Certified by El Pollo Loco • Mar 01, 2026
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in San Marcos,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Drive-throughAvailable
Location
Certified by El Pollo Loco • Mar 01, 2026
Hours
Certified by El Pollo Loco • Mar 01, 2026
Reviews
3.9
759 reviews
5 stars
376
4 stars
179
3 stars
77
2 stars
43
1 star
84
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported rude or unhelpful staff, with several mentioning poor management and lack of training.
Food Quality
There were numerous complaints about food quality, including dry chicken, incorrect orders, and unsatisfactory portion sizes.
Cleanliness
While some reviews praised the cleanliness of the restaurant, others noted issues such as unsanitary conditions in restrooms.
Order Accuracy
A significant number of customers experienced issues with order accuracy, often receiving incorrect items or missing components.
Positive Experiences
Despite the negative feedback, some customers enjoyed the food and praised specific menu items, highlighting good experiences with certain staff members.
- BWBruce Walker1 day ago5.0Always great chicken and sides.
- CCCurtis CoxFeb 23, 20264.0Tiles are falling off in places or have been taken off detracting from the clean atmosphere inside. The food was hot and good and the drinks were cold.
- TTTealidealFeb 16, 20261.0Always rude horrible customer service and they are always so messy with the preparation of the food.
- ANAndy NethertonFeb 5, 20265.0I dont really care for their chicken butt. But guess what? Hahaha see what I did there. Grow a chicken pair and wear feathered underwear. Cuz it got crazy chickens there so try not to stare and eat there if you dare. But I don't really care for the crazy chicken find me chicken at KFC or Popeyes Popeyes I believe has the most expensive Chicken on the planet. Fun fact
- PUPeter UjkajJan 24, 20262.0I was told that chicken was cooked at the restaurant that was not so this chicken is cooked and catered from a different location. Chicken was small and a bit dry.
Frequently Asked Questions About El Pollo Loco
What are the operating hours of El Pollo Loco in San Marcos, CA?
El Pollo Loco in San Marcos is open every day from 10:00 AM to 10:00 PM.
Where is El Pollo Loco located?
El Pollo Loco is located at 692 W San Marcos Blvd, San Marcos, CA 92078, USA.
What types of cuisine does El Pollo Loco specialize in?
El Pollo Loco specializes in Mexican cuisine with a focus on flame-grilled chicken and handmade dishes like guacamole and salsas.
Does El Pollo Loco offer delivery services?
Yes, El Pollo Loco offers delivery services for customer convenience.
Can I order food online from El Pollo Loco?
Yes, you can order food online from El Pollo Loco through their website or mobile app.
What payment options are accepted at El Pollo Loco?
El Pollo Loco accepts American Express, Discover, and Visa cards.
Does El Pollo Loco provide catering services?
Yes, El Pollo Loco offers catering services for various events and gatherings.
Is there a drive-through available at El Pollo Loco?
Yes, El Pollo Loco has a drive-through service for quick and convenient ordering.
What nearby places can I visit before or after dining at El Pollo Loco?
Nearby places include 7-Eleven convenience stores, Panda Express Chinese restaurant, and local tattoo shops like Good Neighbor Tattoo and Ollie the Impaler Body Piercing. You can grab snacks, enjoy different cuisines, or explore local shops around your visit.
Are there any nearby transit or service locations to help me find or visit El Pollo Loco?
Yes, there are nearby convenience stores like 7-Eleven and gas stations such as Shell that can assist with directions and amenities while visiting El Pollo Loco at 692 W San Marcos Blvd.
Brand Certified Facts from El Pollo Loco
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Certified March 01, 2026Yext Knowledge Graph
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