Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in San Marcos,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Drive-throughAvailable
Location
Hours
Reviews
4.0
754 reviews
5 stars
375
4 stars
178
3 stars
77
2 stars
42
1 star
82
What are people saying?
AI-generated from recent customer reviews
Customer Service
Multiple reviews highlighted poor customer service, including rude staff and long wait times for orders.
Food Quality
Several customers reported issues with food quality, including undercooked or burnt items and incorrect orders.
Cleanliness
Some reviews praised the cleanliness of the restaurant, while others noted issues such as lack of soap in restrooms.
Value for Money
Customers expressed concerns about high prices relative to portion sizes and food quality.
Positive Experiences
Despite the negative feedback, there were also positive comments about the taste of the food and friendly staff at times.
- EDEsmirdelgado DelgadobravoDec 27, 20251.0La Cajera ni ingles sabe, actitud pésima, llamándole a la "manager" una niña de high school para decirle que "mi cupón no sirve" cuando viene me dice que me puede dar el 10% cuando mi cupón era un Bogo y todavía me trató de que fue mi culpa 😂 pésimo servicio
- YOYAHVÉ OLOZAGASTEDec 7, 20255.0Delicioso 😋 el pollo 🐣 🐔
- ADARNEL DELEONNov 4, 20255.0Always a great choice for a solid and filling meal. Price, value and selection. With a drive thru, it's very convenient. I love their chicken tostada. Never disappoints. Excellent service and easy to get in and out of. Been coming here for years.
- EBEric BonillaOct 25, 20255.0"The staff was amazing and the service was top-notch. I'll definitely be back!"
- JRjames reyesOct 12, 20252.0i went to get dinner for my wife and I and of all things. They had No Chicken ready and ask me to wait for 20 minutes if I wanted Chicken. They said it's been busy and no Chicken was available. What kink of Management is running this place that they run out of the main product. Unbelivable, good food horrible management. Very disappointed.
Frequently Asked Questions About El Pollo Loco
What are the operating hours of El Pollo Loco in San Marcos, CA?
El Pollo Loco in San Marcos is open every day from 10:00 AM to 10:00 PM.
Where is El Pollo Loco located?
El Pollo Loco is located at 692 W San Marcos Blvd, San Marcos, CA 92078, USA.
What types of cuisine does El Pollo Loco specialize in?
El Pollo Loco specializes in Mexican cuisine with a focus on flame-grilled chicken and handmade dishes like guacamole and salsas.
Does El Pollo Loco offer delivery services?
Yes, El Pollo Loco offers delivery services for customer convenience.
Can I order food online from El Pollo Loco?
Yes, you can order food online from El Pollo Loco through their website or mobile app.
What payment options are accepted at El Pollo Loco?
El Pollo Loco accepts American Express, Discover, and Visa cards.
Does El Pollo Loco provide catering services?
Yes, El Pollo Loco offers catering services for various events and gatherings.
Is there a drive-through available at El Pollo Loco?
Yes, El Pollo Loco has a drive-through service for quick and convenient ordering.
What nearby places can I visit before or after dining at El Pollo Loco?
Nearby places include 7-Eleven convenience stores, Panda Express Chinese restaurant, and local tattoo shops like Good Neighbor Tattoo and Ollie the Impaler Body Piercing. You can grab snacks, enjoy different cuisines, or explore local shops around your visit.
Are there any nearby transit or service locations to help me find or visit El Pollo Loco?
Yes, there are nearby convenience stores like 7-Eleven and gas stations such as Shell that can assist with directions and amenities while visiting El Pollo Loco at 692 W San Marcos Blvd.