Chipotle Mexican Grill

3.2
458 reviews
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About

Fast Food RestaurantMexican Restaurant
Chipotle San Marcos Creekside is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
575 Grand Ave, San Marcos, CA
92078, United States

Hours

Reviews

3.2
458 reviews
5 stars
161
4 stars
76
3 stars
47
2 stars
32
1 star
142

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being rude, dismissive, and unprofessional.

Food Quality

Many customers reported issues with food quality, including cold, poorly cooked items and unappetizing flavors.

Ingredient Availability

Frequent complaints about being out of key ingredients, especially during peak hours, leading to customer dissatisfaction.

Portion Sizes

Customers consistently noted that portion sizes were small and inconsistent, often not matching the price paid.

Cleanliness

The restaurant was often described as dirty, with unclean tables and a messy dining area.
  • ML
    Michael Lindsay
    2 days ago
    2.0
    Yo this $20 burrito better be good the hipster guy that made it had the worst attitude counter was vary messy because of how he plopped ingredients all over he must hate his job vary rude ... the gentleman at the register was pleasant when he asked if I wanted a drink Beer please hipsters chimes in from left field we don't have beer well it's on the menu whatever maybe he was having a bad day and sorry to all the chill hipsters out there I didn't catch anyone's name
  • JH
    James Hernandez
    Nov 1, 2025
    1.0
    This is the WORST restaurant ever. Save the money and hassle of going to this location. I dont even know how they are still in business. First off, when I went to the restaurant, my first thought was "do they ever clean or empty the trash". The floors were sticky and dark, trash all over the the floor, not to mention the actual trash bins were over flowing. I went to go order my food and it felt like I was being rushed to order with the attitude, rude comments directed at me, this is how the management allows employees to treat, talk, and act towards customers? They were also out of guacamole, but frankly I'm not even surprised anymore. They are ALWAYS out of something. Might as well close early if your going to always be out. No point in staying open and wasting people's time and money. When I bit into my burrito i almost broke my teeth with how hard the rice was. It felt like i was bitting tiny pebbles with how the rice was. The burrito was also INCREDIBLY salty. They might as well have given me just pure salt. About 2-3 days ago ago, my friend went in to order a bowl and she had the exact same experience, except this time the manager was the one being rude. The MANAGER!! She told me the short black manager was being very disrespectful to not just my friend, but to the employees as well. My friend ended up telling me that she heard the manager be rude, controlling, talk smack about others towards other employees. The employee's seem exhausted and annoyed by everything and seem to fear/ hate the manager. My friend told me when she got her food and walked away, she heard the manager call her an annoying, entitled brat under her breath just because my friend was annoyed that they were out of queso and made a comment about it towards them. Really!!?!? This girl is a manager?? Guess they'll hire anyone these days. DO NOT COME HERE UNLESS YOU WANT THE EMPLOYEES AND MANAGER BE RUDE TOWARDS YOU AND HAVE THEM TALK BADLY ABOUT YOU UNDER THEIR BREATH.
  • CC
    CritDicks
    Oct 10, 2025
    2.0
    Perhaps this is a Chipotle one off. First of all "attitude!!!" The service persons were very pushy and forcibly rushing to build your bowl, wrap or whatever salad. When we asked for more lettuce, the server grabbed another small handful of lettuce and threw it atop the already small amount of lettuce already in the bowl. When we asked for sour cream, the server quickly plopped a large scoop atop the salad before we could say, "on the side". They did offer to re-make our bowl again. We accepted it as it was. We went here to try their new advertised "Red Chimichurri". First off, they had already run out of "carne asada" and this was at 11:30am. The server/s offered chicken, biria, pork and their tofu stuff. Right next to those was the "steak" when I asked, "what's that", while pointing to it in the steam table. Duh, offer the steak instead of the carne asada because of the 15 minute (we were told) asada preparation wait. Not good planning for the current advertised promotion. The chimichurri was red and oily. It was very acidic, very salty and unlike any chimichurri I have ever tasted. It was bad. I don't know if this is because it wasn't prepared to the recipe or if the recipe is that nasty. Did the restaurant simply not follow the recipe? And I tried it on everything like the commercial says. NOPE!!! Not good. This location also was very small with tables outside for more seating. The inside also had a loudly playing audio system installed in the cabinet above the drink bar, but without speaker dust covers and in need of dusting. Sounded good, but the look was not something like I have ever seen in a restaurant, even in the many different countries I have visited. Where are we? We ate the salad, the chips with the guacamoles but left the chimichurri behind. We also overheard the table next to us saying the chimichurri was harsh on their palate. Ouch! Please don’t keep the Red Chimichurri on the menu as prepared. Contact me if you would like a real chimichurri recipe. We are Argentinian. Dicks
  • JB
    Jacob Braun
    Oct 8, 2025
    1.0
    portions are always horrible, and i mean always. For 15 bucks I just got the weakest bowl i’ve ever seen
  • MS
    Mg S
    Oct 7, 2025
    1.0
    Worst experience ever at this restaurant. Stopped by to get my wife a burrito at 8pm. Of course there's a line. They eventually get to me and they are out of several options. I asked for more steak since they were out of the veggies. No go. Ended up getting the smallest burrito I've ever received from there. Asked for the manager and he was the manager. He could care less so won't be going there anymore. No wonder they are struggling finically.

Frequently Asked Questions About Chipotle Mexican Grill

What are the operating hours of Chipotle Mexican Grill at San Marcos Creekside?

Chipotle Mexican Grill in San Marcos Creekside is open every day from 10:30 AM to 11:00 PM.

Does Chipotle San Marcos Creekside offer delivery and pickup services?

Yes, they offer both in-store pickup and delivery services.