Business Details
About
Mexican Restaurant
Chipotle Madonna Plaza is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.3
613 reviews
5 stars
226
4 stars
129
3 stars
49
2 stars
42
1 star
167
What are people saying?
AI-generated from recent customer reviews
Cleanliness
The restaurant is frequently reported as dirty, with overflowing trash, unclean tables, and unsanitary conditions.
Customer Service
Customers consistently mention rude staff and poor service, with many feeling ignored or treated poorly.
Ingredient Availability
The location often runs out of key ingredients, leading to customer frustration and disappointment.
Portion Sizes
Many reviews highlight small portion sizes, with customers feeling they are not getting value for their money.
Overall Experience
The overall dining experience is described as chaotic and unsatisfactory, with long wait times and inconsistent food quality.
- CCcobra305hp97Oct 29, 20251.0Rude, locked bathrooms. Bathroom gate keepers. Lastly, couldn’t take my order machine was down.
- CPCorey PattonOct 26, 20255.0They made the quesarito!!!!
- JMJaz MackeyOct 24, 20251.0This place can be good but on doordash they rip me off 90% of the time. Probably more. After tonight, I give up
- SHSara HammoudehOct 22, 20251.0Every time I come here it’s the worst experience. No matter what time. They’re either always out of a few ingredients, skimping out on what you ask for, or their food is just cooked poorly. The guy checking out at the counter had to ask the girl who put my bowl together 3 times if it was half and half or double protein. I asked for double but they were unsure because it looked like half. When I came to pay I said I asked for double but it looks like half doesn’t it? I got charged for double. I also had to ask to give me the full scoop of rice, beans and guac that costs extra that she had to scrape half a spoon of out of the empty container. This place is awful don’t go here.
- AAAidenOct 16, 20252.0Small portions and scanners for rewards didn’t work as of (10/16/2025) overall disappointing!
Frequently Asked Questions About Chipotle Mexican Grill
What types of food does Chipotle Mexican Grill at Madonna Plaza offer?
Chipotle offers customizable menu items including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, high-quality ingredients.
What are the operating hours for Chipotle Mexican Grill at 297 Madonna Rd?
The restaurant is open daily from 10:30 AM to 11:00 PM.
Can I order Chipotle online or use pickup and delivery services?
Yes, you can order online via their website or app, and they offer both in-store pickup and delivery services.
Where exactly is Chipotle Mexican Grill located in San Luis Obispo?
It is located at 297 Madonna Rd, San Luis Obispo, CA 93405, next to Panera Bread in Madonna Plaza.
Does Chipotle Mexican Grill offer catering and gift cards?
Yes, Chipotle provides catering services, catering delivery, and offers gift cards.
What payment methods are accepted at Chipotle Mexican Grill at Madonna Plaza?
They accept credit cards and support online orders and catering payments.
How can I get in touch with Chipotle Mexican Grill at Madonna Plaza?
You can call them at +1 805-541-4975 or email ca.1708.madonna@chipotle.com for inquiries.
Are there other restaurants nearby Chipotle Mexican Grill where I can eat?
Yes, nearby restaurants include Dave's Hot Chicken, Panera Bread, McDonald's, Applebee's, Buffalo Wild Wings, Taco Bell, Golden Gong Chinese Restaurant, and IHOP.
What nearby shopping centers can customers visit when they come to Chipotle at Madonna Plaza?
Customers can visit Madonna Plaza Shopping Center and SLO Promenade for shopping options.
Are there any recreational or relaxation spots near Chipotle Mexican Grill at Madonna Plaza?
Yes, nearby places include Avila Beach Golf Course for outdoor activities, Massage Envy for relaxation, and local farmers markets like Slo SAT Farmers Market.