Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in San Juan Capistrano,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- Accepts checksAvailable
- Drive-throughAvailable
Location
Hours
Reviews
4.2
517 reviews
5 stars
279
4 stars
133
3 stars
58
2 stars
16
1 star
31
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers praised the deliciousness of the food, particularly the chicken and burritos, but also reported issues with food preparation and temperature.
Service Issues
While some reviews highlighted friendly and helpful staff, many customers experienced poor service, including incorrect orders and unknowledgeable employees.
Cleanliness
Several reviews mentioned cleanliness issues, particularly in the restrooms, which detracted from the overall dining experience.
Value for Money
Many customers found the prices reasonable for the quality of food, especially with various meal deals available.
Consistency
There were mixed reviews on consistency, with some customers noting frequent order mistakes and others stating they had never received a wrong order.
- APAdam PriceSep 28, 20255.0So everything was good. Workers we're nice. Didn't have to wait for the food very long at all. But only one thing that I have to put out there... the new Caramel Flan dessert, absolutely disgusting. I highly suggest getting the churos instead.
- GGGreg GharibianSep 25, 20251.0Bro. No chicken in the Tosda. Double the price now, with a bonus of NO chicken!
- SMSheena MarieSep 4, 20254.0The food here is very delicious however the service is not that great.
- AOAaron OhlsonJul 8, 20255.0Good food on the cheap!
- ARAlex RodasMar 11, 20205.0Great food
Frequently Asked Questions About El Pollo Loco
What are the operating hours of El Pollo Loco in San Juan Capistrano?
El Pollo Loco is open daily from 10:00 AM to 10:00 PM.
Where is El Pollo Loco located in San Juan Capistrano?
El Pollo Loco is located at 33953 Doheny Park Rd, San Juan Capistrano, CA 92675.
What type of cuisine does El Pollo Loco offer?
El Pollo Loco serves authentic Mexican cuisine specializing in fire-grilled chicken and handmade salsas, guacamole, and dressings.
Does El Pollo Loco offer catering services?
Yes, El Pollo Loco offers catering services for events and gatherings.
What payment methods are accepted at El Pollo Loco?
El Pollo Loco accepts American Express, Check, Discover, and Visa payments.
Is there a drive-through service available at El Pollo Loco?
Yes, El Pollo Loco in San Juan Capistrano has a drive-through service.
Can I order El Pollo Loco food online or through an app?
Yes, you can order online at https://order.elpolloloco.com/menu/doheny-park-rd-stonehill-dr or via the El Pollo Loco app available in the Apple App Store.
What nearby automotive services are available close to El Pollo Loco?
Nearby automotive services include AAMCO Transmissions & Total Car Care, AutoZone, and Costco Tire Center, which can be convenient if you need vehicle maintenance before or after dining.
Are there pet care services near El Pollo Loco?
Yes, PetSmart Veterinary Services - San Juan Capistrano and Banfield Pet Hospital are nearby, great for pet owners visiting the area.
What other dining options are near El Pollo Loco?
Nearby dining options include Nikki's Cafe, known for donuts and Mexican food, and Las Golondrinas Mexican Food if you're interested in exploring other Mexican restaurants.