I can’t stay silent after what I witnessed today at Safeway. This was one of the most heartbreaking and disappointing experiences I’ve ever seen in a store.
Safeway is located right next to a Dialysis Center, so it’s common to see patients coming in after treatment — tired, weak, sometimes in wheelchairs. These are people who need just a little patience and basic human kindness.
Today, a woman came in after dialysis, in a wheelchair. She looked extremely weak, could barely speak, and when she did, her voice was very quiet. She needed help — clearly, obviously.
Two female employees were working at the time. They saw her. They absolutely saw her. They kept walking back and forth, pretending to be extremely busy, but not one of them approached her. Not a single word. No “Do you need help?” No eye contact. Nothing.
This poor woman waited for about ten minutes, completely ignored, without a single attempt from anyone to assist her. In the end, she simply had to leave. She wasn’t helped, she wasn’t served — she just left, feeling sick and unheard.
To watch a person in a wheelchair, fresh out of dialysis, be treated like they don’t exist — that broke something in me. It was cruel, cold, and deeply disappointing.
After this experience, I’m done with Safeway. I won’t step foot in this store again. If a place can’t respect and serve the most vulnerable customers, then it doesn’t deserve my business.
I truly hope management sees this, because what happened today was not just bad service — it was inhumane.