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Smashburger

3.4
(705 reviews)

About

Burger JointRestaurantIce Cream ShopChicken RestaurantAmerican RestaurantFast Food Restaurant
Smashburger® is a leading fast-casual better burger restaurant that is redefining its category by providing a burger experience that combines the superior product, service and atmosphere associated with sit-down casual dining and the speed and convenience associated with quick-service restaurants. With its handcrafted comfort foods ranging from smashed-to-order burgers, handspun Haagen-Dazs® milkshakes, chicken sandwiches, salads, and sides made with fresh, premium ingredients and quick served in less than six minutes, Smashburger® is putting the burger back at the center of the consumer dining experience. As the fastest restaurant company to reach the 100-unit milestone, Smashburger® is well on its way to becoming a leading international brand.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Accepts reservationsNot available

Location

Smashburger
1701 Airport Blvd., San Jose, CA
95110, United States

Hours

Reviews

3.4
705 reviews
5 stars
222
4 stars
154
3 stars
132
2 stars
66
1 star
131

What are people saying?

AI-generated from recent customer reviews

Service Speed

Numerous customers reported extremely slow service, often waiting over 20 minutes for their orders, which is unacceptable for an airport setting.

Food Quality

While some customers enjoyed the burgers, many found them to be underseasoned, cold, or poorly prepared, leading to a mixed perception of food quality.

Customer Service

Several reviews highlighted poor customer service, including rude staff and a lack of attentiveness, contributing to a negative dining experience.

Cleanliness

Customers noted that the seating area was often dirty, with overflowing trash and unclean tables, detracting from the overall atmosphere.
  • LG
    Lohith Gowda
    4 days ago
    1.0
    Not good not recommended, better to try other restaurants
  • AA
    Abhi T (Abhi)
    Feb 16, 2026
    1.0
    I had a very disappointing experience at this Smashburger location. I ordered and paid for a ground chicken burger, but what I received was a beef burger topped with bacon. Since I don’t eat beef or pork, I wasn’t able to immediately recognize the mistake. It was only after checking online photos of their menu items that I realized the burger I was given wasn’t what I ordered. I brought it back to the counter, and the staff admitted it was a mistake due to the rush. While I understand busy periods happen, giving someone the wrong protein—especially beef and pork to someone who does not eat them—is not a small error. It’s a serious issue for customers with dietary restrictions, religious considerations and health concerns. I didn’t ask for a refund because I had already thrown the burger away, but the situation was unacceptable.
  • AI
    Arthur Hendrickson III
    Feb 15, 2026
    1.0
    Food was ok. Tables were all dirty and trash overflowing. Service. Napkin dispenser empty.
  • RA
    Roger Ashton
    Jan 29, 2026
    5.0
    If you ever want a more than decent burger this is the place. Delicious burgers at 5am lord have mercy.
  • SS
    Shawn Sheng
    Jan 18, 2026
    3.0
    For airport food this place is decent. The wait time is quite high, I waited 20 minutes when there were around 7 people in front of me. The burgers were underseasoned and not that great, but the fries were quite good. There is a large seating area that is decently clean. Pretty pricey but expected for an airport.

Frequently Asked Questions About Smashburger

What type of food does Smashburger offer?

Smashburger offers handcrafted comfort foods including smashed-to-order burgers, handspun Haagen-Dazs milkshakes, chicken sandwiches, salads, and sides made with fresh, premium ingredients.

What are the operating hours of Smashburger at 1701 Airport Blvd, San Jose?

Smashburger is open Monday to Friday from 5:00 AM to 8:30 or 9:30 PM, and on weekends from 5:00 AM to 11:00 PM, with slight variation on Tuesday and Wednesday closing at 8:30 PM.

Brand Certified Facts from Smashburger

Smashburger partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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