Smashburger® is a leading fast-casual better burger restaurant that is redefining its category by providing a burger experience that combines the superior product, service and atmosphere associated with sit-down casual dining and the speed and convenience associated with quick-service restaurants. With its handcrafted comfort foods ranging from smashed-to-order burgers, handspun Haagen-Dazs® milkshakes, chicken sandwiches, salads, and sides made with fresh, premium ingredients and quick served in less than six minutes, Smashburger® is putting the burger back at the center of the consumer dining experience. As the fastest restaurant company to reach the 100-unit milestone, Smashburger® is well on its way to becoming a leading international brand.
Numerous customers reported extremely slow service, often waiting over 20 minutes for their orders, which is unacceptable for an airport setting.
Food Quality
While some customers enjoyed the burgers, many found them to be underseasoned, cold, or poorly prepared, leading to a mixed perception of food quality.
Customer Service
Several reviews highlighted poor customer service, including rude staff and a lack of attentiveness, contributing to a negative dining experience.
Cleanliness
Customers noted that the seating area was often dirty, with overflowing trash and unclean tables, detracting from the overall atmosphere.
LG
Lohith Gowda
4 days ago
1.0
Not good not recommended, better to try other restaurants
AA
Abhi T (Abhi)
Feb 16, 2026
1.0
I had a very disappointing experience at this Smashburger location. I ordered and paid for a ground chicken burger, but what I received was a beef burger topped with bacon. Since I don’t eat beef or pork, I wasn’t able to immediately recognize the mistake. It was only after checking online photos of their menu items that I realized the burger I was given wasn’t what I ordered.
I brought it back to the counter, and the staff admitted it was a mistake due to the rush. While I understand busy periods happen, giving someone the wrong protein—especially beef and pork to someone who does not eat them—is not a small error. It’s a serious issue for customers with dietary restrictions, religious considerations and health concerns.
I didn’t ask for a refund because I had already thrown the burger away, but the situation was unacceptable.
AI
Arthur Hendrickson III
Feb 15, 2026
1.0
Food was ok. Tables were all dirty and trash overflowing. Service. Napkin dispenser empty.
RA
Roger Ashton
Jan 29, 2026
5.0
If you ever want a more than decent burger this is the place. Delicious burgers at 5am lord have mercy.
SS
Shawn Sheng
Jan 18, 2026
3.0
For airport food this place is decent. The wait time is quite high, I waited 20 minutes when there were around 7 people in front of me. The burgers were underseasoned and not that great, but the fries were quite good. There is a large seating area that is decently clean. Pretty pricey but expected for an airport.
Smashburger offers handcrafted comfort foods including smashed-to-order burgers, handspun Haagen-Dazs milkshakes, chicken sandwiches, salads, and sides made with fresh, premium ingredients.
What are the operating hours of Smashburger at 1701 Airport Blvd, San Jose?
Smashburger is open Monday to Friday from 5:00 AM to 8:30 or 9:30 PM, and on weekends from 5:00 AM to 11:00 PM, with slight variation on Tuesday and Wednesday closing at 8:30 PM.
Does Smashburger offer options for vegetarians?
Yes, Smashburger serves vegetarian options as part of their menu.
Is Smashburger accessible for people with disabilities?
Yes, Smashburger has wheelchair accessible entrances, parking, seating, and restrooms.
Can I order food ahead or use delivery services at Smashburger?
Yes, Smashburger offers takeout, delivery, and has order-and-pay-ahead options.
Does Smashburger serve alcohol or beer at this location?
Yes, Smashburger serves alcohol including beer at this location.
Is Smashburger family-friendly and do they have a children's menu?
Yes, Smashburger welcomes families and offers a children's menu.
What popular car rental services are near Smashburger at San Jose Airport?
Nearby car rental services include Hertz, Enterprise, National Car Rental, SIXT Rent a Car San Jose Int Airport, Thrifty Car Rental, Budget Car Rental, Avis Rent A Car, Dollar Car Rental, Payless Car Rental, Firefly Car Rental, and Rental Car Center.
How can the nearby rental car agencies be useful for customers visiting Smashburger?
Customers arriving at San Jose Airport can conveniently rent a vehicle from nearby agencies like Enterprise or Hertz before or after enjoying a meal at Smashburger, making transportation easy and efficient.
Are there any parking options close to Smashburger at 1701 Airport Blvd?
Yes, Terminal B Short Term Parking is near Smashburger, convenient for customers driving to or from the restaurant at San Jose Airport.
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