Business Details
About
Burger JointRestaurantIce Cream ShopChicken RestaurantAmerican RestaurantFast Food Restaurant
Smashburger® is a leading fast-casual better burger restaurant that is redefining its category by providing a burger experience that combines the superior product, service and atmosphere associated with sit-down casual dining and the speed and convenience associated with quick-service restaurants. With its handcrafted comfort foods ranging from smashed-to-order burgers, handspun Haagen-Dazs® milkshakes, chicken sandwiches, salads, and sides made with fresh, premium ingredients and quick served in less than six minutes, Smashburger® is putting the burger back at the center of the consumer dining experience. As the fastest restaurant company to reach the 100-unit milestone, Smashburger® is well on its way to becoming a leading international brand.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Hours
Reviews
3.4
694 reviews
5 stars
218
4 stars
153
3 stars
131
2 stars
66
1 star
126
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers consistently reported extremely slow service, often waiting over 20 minutes for their orders.
Food Quality
Food quality received mixed reviews; while some burgers were praised, others were described as dry or mediocre.
Customer Service
Several reviews highlighted poor customer service, including rude staff and lack of assistance.
Order Accuracy
There were multiple complaints about incorrect orders and issues with the ordering process, particularly with kiosks.
Atmosphere
The dining area was often described as dirty and uninviting, typical for an airport setting.
- HMHeidi MorenoNov 2, 20251.0I waited 40 minutes for 4 milkshakes. they move extremely slow. I saw them leaving to do other orders when only one milkshake was done. Called out 20 numbers after mine and I still didn’t have my milkshake all because they didn’t wanna change to refill the ice cream bucket
- ICIsabelle CoggerNov 2, 20251.0Waited 38 minutes for one burger. Staff actively avoided my kind request to just check on my order number after 30 minutes. Staff said they would make it (the order mustn’t have gone through) and never called out my number. Leaving me to prompt them again (as they avoided eye contact) to politely check on my order number since my flight was about to board.
- NNNosivadnomisOct 29, 20254.0I travel a lot and SJC is my nearest airport. When I’m in the mood for a burger, it’s got to be Smashburger. Their service can be hit and miss, but all of their locations can sure cook a burger. Their fries are crispy on the outside and light and fluffy on the inside.
- SSSungju ShinOct 18, 20254.0산호세 공항안에있는 스매쉬버거에요. 22번 게이트 근처에있고, 주문 방식이 대면이랑 키오스크랑 2개를 운영 중이라서 좋았어요. 픽업은 바로바로가 아닌 어느정도 모이면 부르더라구요?? 그래서 운이 안좋으면 오래 기다릴수도 있을것 같아요. 저는 클래식버거로 주문했는데, 맛있게 한끼 먹을 수있는 버거였어요. 느끼해서 물릴뻔했는데, 피클이 잡아줘서 끝까지 먹었어요. 사이드로 시킨 감튀는 짜지않아서 맛있게 다먹었답니다.
- YLyuhsuan linOct 5, 20251.0Waited more than 35 minutes. The service is extremely slow. If you don’t give the receipt to the cashier he will not make your food but meanwhile he will never mentioned that you need to give him receipt. The food is horrible, before I get my burger, I ended up bought a taco from next door. And I heard the cashier say to his kitchen that the customers need to figure out themselves of the different burgers they ordered bc he is not their parents (that order is for a big group about 24 people) they only get a portion of their order, then they need to leave for boarding. The smash burger district manager HAVE to come here to manage cuz this is such an easy job and your worker cannot even fulfill a simple task.
Frequently Asked Questions About Smashburger
What type of food does Smashburger offer?
Smashburger offers handcrafted comfort foods including smashed-to-order burgers, handspun Haagen-Dazs milkshakes, chicken sandwiches, salads, and sides made with fresh, premium ingredients.
What are the operating hours of Smashburger at 1701 Airport Blvd, San Jose?
Smashburger is open Monday to Friday from 5:00 AM to 8:30 or 9:30 PM, and on weekends from 5:00 AM to 11:00 PM, with slight variation on Tuesday and Wednesday closing at 8:30 PM.
Does Smashburger offer options for vegetarians?
Yes, Smashburger serves vegetarian options as part of their menu.
Is Smashburger accessible for people with disabilities?
Yes, Smashburger has wheelchair accessible entrances, parking, seating, and restrooms.
Can I order food ahead or use delivery services at Smashburger?
Yes, Smashburger offers takeout, delivery, and has order-and-pay-ahead options.
Does Smashburger serve alcohol or beer at this location?
Yes, Smashburger serves alcohol including beer at this location.
Is Smashburger family-friendly and do they have a children's menu?
Yes, Smashburger welcomes families and offers a children's menu.
What popular car rental services are near Smashburger at San Jose Airport?
Nearby car rental services include Hertz, Enterprise, National Car Rental, SIXT Rent a Car San Jose Int Airport, Thrifty Car Rental, Budget Car Rental, Avis Rent A Car, Dollar Car Rental, Payless Car Rental, Firefly Car Rental, and Rental Car Center.
How can the nearby rental car agencies be useful for customers visiting Smashburger?
Customers arriving at San Jose Airport can conveniently rent a vehicle from nearby agencies like Enterprise or Hertz before or after enjoying a meal at Smashburger, making transportation easy and efficient.
Are there any parking options close to Smashburger at 1701 Airport Blvd?
Yes, Terminal B Short Term Parking is near Smashburger, convenient for customers driving to or from the restaurant at San Jose Airport.