McDonald's

3.6
1173 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
585 Tully Rd, San Jose, CA
95112, United States

Hours

Reviews

3.6
1,173 reviews
5 stars
465
4 stars
251
3 stars
189
2 stars
79
1 star
189

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times for orders, both in-store and drive-thru.

Order Accuracy

Many reviews highlighted issues with incorrect orders and missing items, leading to customer frustration.

Cleanliness

While some customers noted cleanliness, others reported unsanitary conditions and dirty tables.

Staff Attitude

Feedback varied on staff friendliness, with some praising helpfulness while others reported rudeness and poor service.

Restroom Access

Multiple reviews criticized the restrictive restroom policy, especially for paying customers and those with disabilities.
  • YC
    Yeison Cabrera
    Nov 17, 2025
    5.0
    Good
  • ES
    Elsa Serna
    Nov 7, 2025
    2.0
    I went through the drive through and I only ordered a ice cream cone. I didn't care too much for it, it was icy as if imitation vanilla was used or they didn't mix it well. But the service was good atmosphere was good . They were fast and polite .
  • BB
    Breadsticks (Breadsticks)
    Sep 22, 2025
    1.0
    Ordered a sweet ice team for curb side pickup, waited there on my number for like 20 minutes before I just walked in. My tea was on the counter and it seemed like none of the workers were even intending to bring it out any time soon. Even inside the workers ignored me for a extra 5 minutes
  • EP
    Elizabeth Pege
    Sep 5, 2025
    1.0
    I would like to give this place a half star, because I had to wait long time to be served. And even people who ordered after me received their food first. They were more in charge to serve customers on the drive thru, than the few customers who were at the store. A lot of people working there, and half an hour to get a hamburger and one drink. Besides they missed to include a straw for my drink, this was not the first time, I won't be ordering anything from this place.
  • JT
    Johan Torres
    Aug 24, 2025
    1.0
    la limpieza es una basura hay pelos y papel sucios en las mesas.

Frequently Asked Questions About McDonald's

What are the regular operating hours for McDonald's at 585 Tully Rd?

McDonald's on 585 Tully Rd is open daily from 5:30 AM to 11:00 PM on weekdays, and from 6:00 AM to 11:00 PM on weekends.

What time does the drive-thru open and close at this McDonald's location?

The drive-thru opens at 5:30 AM and closes at 11:00 PM Monday through Friday; on Saturdays and Sundays, it opens at 6:00 AM and closes at 11:00 PM.