McDonald's

3.7
564 reviews
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Business Details

4838 San Felipe Rd, San Jose, CA
95135, United States
(408) 528-9160
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
4838 San Felipe Rd, San Jose, CA
95135, United States

Hours

Reviews

3.7
564 reviews
5 stars
216
4 stars
157
3 stars
84
2 stars
33
1 star
74

What are people saying?

AI-generated from recent customer reviews

Service Issues

Many customers reported slow service, incorrect orders, and unhelpful staff, particularly during busy times.

Cleanliness

The location is frequently noted for its cleanliness and well-maintained facilities.

Food Quality

While some customers enjoyed the food, there were numerous complaints about cold items, incorrect orders, and overall food quality.

Customer Experience

Several reviews highlighted poor customer service experiences, including rude staff and lack of accountability from management.
  • DP
    Dustin Pidcock
    Dec 8, 2025
    5.0
    Always a good experience at this location.
  • CL
    Cindy Le
    Nov 29, 2025
    1.0
    I ordered a big Mac with a 20 piece chicken nugget and medium fries and guess what The big Mac didn’t have a second patty and half of the fries were missing the chicken nuggets taste good overall.
  • HP
    Hài Phạm
    Nov 20, 2025
    1.0
    I don’t know how they pack my order but i ordered 6 items and when I took it and open it at home I got only 4. And this morning I think it is not too busy at 9am. Should have check yo orders before go guys🥲
  • HD
    Huan Do
    Nov 13, 2025
    1.0
    Regular customer, the order machine is out of receipt paper, called for help, everyone was lke "uhm, uhm ok" and no one helped. Very disappointed seevice at this location.
  • AA
    Ariel Artiaga
    Nov 7, 2025
    1.0
    I frequent this McDonalds because it is close by. The service has gone down hill. I ordered on my phone inside the store and had to wait over 15mins to get it. I requested table service but I had to go to the counter to ask a few times before I got it about 16mins after I ordered (wasnt even busy). The orders are ready but waiting behind the counter for some reason and this results in cold food and watered down drinks =/. It's nearly impossible to order at the front and not from the kiosk or phone because theres hardly anyone staffed at the counter.
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Frequently Asked Questions About McDonald's

What are the opening hours for dine-in at McDonald's San Jose on weekdays?

The dine-in hours are from 6:00 AM to 11:00 PM Monday through Thursday and Sunday.

When is the drive-through service available at McDonald's San Jose?

The drive-through is open from 5:30 AM until midnight every day of the week.