McDonald's

3.7
562 reviews
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Business Details

4838 San Felipe Rd, San Jose, CA
95135, United States
(408) 528-9160
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
4838 San Felipe Rd, San Jose, CA
95135, United States

Hours

Reviews

3.7
562 reviews
5 stars
214
4 stars
157
3 stars
85
2 stars
33
1 star
73

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer service experiences vary widely, with some praising friendly staff while others report rude interactions and slow service.

Food Quality

Food quality is inconsistent, with reports of cold or poorly prepared items, but some customers enjoyed their meals.

Cleanliness

The restaurant is generally noted for its cleanliness, with many customers appreciating the well-maintained environment.

Order Accuracy

There are frequent complaints about incorrect orders and missing items, leading to frustration among customers.

Wait Times

Customers often experience long wait times, especially during busy hours, which detracts from their overall experience.
  • HP
    Hài Phạm
    4 days ago
    1.0
    I don’t know how they pack my order but i ordered 6 items and when I took it and open it at home I got only 4. And this morning I think it is not too busy at 9am. Should have check yo orders before go guys🥲
  • HD
    Huan Do
    Nov 13, 2025
    1.0
    Regular customer, the order machine is out of receipt paper, called for help, everyone was lke "uhm, uhm ok" and no one helped. Very disappointed seevice at this location.
  • AA
    Ariel Artiaga
    Nov 7, 2025
    1.0
    I frequent this McDonalds because it is close by. The service has gone down hill. I ordered on my phone inside the store and had to wait over 15mins to get it. I requested table service but I had to go to the counter to ask a few times before I got it about 16mins after I ordered (wasnt even busy). The orders are ready but waiting behind the counter for some reason and this results in cold food and watered down drinks =/. It's nearly impossible to order at the front and not from the kiosk or phone because theres hardly anyone staffed at the counter.
  • LS
    Liza Schoene
    Nov 4, 2025
    1.0
    I used to like this place. I used to go here at least twice a week. Lately, the service is really bad. The sugar free iced coffee is always delivered wrong, the fries are cold, and orders take forever to get filled even when the restaurant is not busy. I stopped ordering the iced coffee since they cant get it right. The manager with glasses is not friendly when she delivers an order that took over 20 minutes to receive. This has happened on many occassions lately. They need a new manager and better training on how to support customers before they go out of business. It's all about the people who make a business successful or fail!
  • LC
    L Conte
    Jun 20, 2025
    4.0
    All I had was a milkshake and it didn't taste that great, but it was all right. They actually took my order I didn't have to make it at the machine.... and that was a plus!
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Frequently Asked Questions About McDonald's

What are the opening hours for dine-in at McDonald's San Jose on weekdays?

The dine-in hours are from 6:00 AM to 11:00 PM Monday through Thursday and Sunday.

When is the drive-through service available at McDonald's San Jose?

The drive-through is open from 5:30 AM until midnight every day of the week.