McDonald's

3.6
594 reviews
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Business Details

163 Branham Ln, San Jose, CA
95136, United States
(408) 972-2168
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
163 Branham Ln, San Jose, CA
95136, United States

Hours

Reviews

3.6
594 reviews
5 stars
245
4 stars
121
3 stars
95
2 stars
40
1 star
93

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service, with some praising staff professionalism while others report rude behavior and poor management.

Food Quality

Inconsistent food quality noted, with complaints about cold, poorly prepared items and issues with order accuracy.

Cleanliness

Some customers found the establishment clean and well-maintained, while others reported unsanitary conditions.

Speed of Service

Service speed varies; some customers experienced long wait times, while others appreciated quick service.

Atmosphere

The atmosphere received mixed feedback, with some enjoying the environment and others finding it uncomfortable.
  • SQ
    Shayleen Q
    Nov 15, 2025
    4.0
    I love the coffee!!!
  • PD
    Priya Darshini
    Nov 6, 2025
    5.0
    Very good
  • LL
    Lisa Labella
    Oct 11, 2025
    5.0
    There was an upset customer who didn’t understand the deals and kept arguing with the cashier, but the cashier kept her cool and calmly explained everything multiple times. I commend the service here!
  • JS
    Jamie Sweith
    Sep 20, 2025
    5.0
    Around 9:40 there was a family outside was already planning to yell at the staff before even approaching the door. On top of that, the woman kept repeating “I own a restaurant” over and over, at least 20 times, as if that meant the rules didn’t apply to her. That kind of attitude only makes the situation worse. The staff handled it calmly and didn’t escalate, even when they were being challenged. They kept the drive thru going and stayed professional under pressure. Honestly, they deserve credit for how they managed it. Pretty sure she’ll leave a review so I wanted to leave my side as well.
  • DP
    Dhanya P
    Sep 20, 2025
    1.0
    Such a stupid attitude. We were in the drive thru with a toddler and decided to sit down so mentioned it to staff and even apologised. Literally a minute later as we park and walk up to the door- they have their doors locked from inside. Its 9:30 and on Fridays they are supposed to be open until 10. It would have been perfectly fine if the drive thru staff just let us know they closed early and asked us to continue ordering drive thru. When we got a chance to get in because some other customers were leaving- the manager had the audacity to fight it out-zero apologies. Even bring the drive thru employee out and challenge our claim. They kept saying they will close early if they are short staffed. Everything is okay as long as they have the decency to apologise for a mistake. Its not like anyone is dying to eat at McDonalds. LOL Oh by the way one of their employees was vaping inside!
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Frequently Asked Questions About McDonald's

What are the regular operating hours for McDonald's at 163 Branham Ln, San Jose?

McDonald's at 163 Branham Ln is open daily from 6:00 AM to 11:00 PM, except on Sundays when it opens at 7:00 AM and closes at 11:00 PM.

Does this McDonald's location offer drive-through service?

Yes, McDonald's at 163 Branham Ln offers drive-through service daily from 6:00 AM to 11:00 PM, with Sunday opening at 7:00 AM.