Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.8
1,297 reviews
5 stars
590
4 stars
249
3 stars
221
2 stars
85
1 star
152
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service, with some praising friendly staff while others reported rude and unprofessional behavior.
Order Accuracy
Frequent complaints about incorrect orders and missing items, leading to customer frustration.
Cleanliness
Concerns raised about cleanliness, particularly in restrooms and dining areas, with some customers noting unsanitary conditions.
Speed of Service
Service speed is inconsistent; some customers experienced fast service while others faced long wait times.
Food Quality
Food quality varies, with some customers enjoying their meals while others reported cold or poorly prepared items.
- LBLahir Betsarkis1 day ago1.0Basically today McDonald's $26 from me for a sandwich that they didn't give to me. They gave back 19.something back they refuse to give me the additional $6 and they're telling me to call the bank to get my money back I've never heard of a such a thing 1960 don't know why they keep talking Spanish to me I don't speak Spanish America speak English
- SMSerenity MartinezNov 15, 20252.0Doesn’t serve lunch at 10:30am, drive thru service employee was rude and they got our order wrong
- BHBlaise HartmanNov 10, 20255.0It’s 5 stars for a McDonald’s not a Michelin restaurant. It’s clean, the staff is friendly and get your orders right, and the food is consistent and good quality for McDonald’s.
- BBBeBeinUSAOct 31, 20255.0This is the best McDonald's in San Jose so far. The manager is super nice and friendly. Great service. (She in 2nd picture) Also a tall Mexican ladie was helpful, she was helping a older gentlemen to use Kiosk Machine. The venue is clean, the menu on the wall is very useful not like other McDonald's. Food was much better than Berryessa Road McDonald, Landess ave McDonald. This location is very nice 👍🏼
- NBNatalie BurnettOct 13, 20254.0We came as some late night dinner and the manager Susan was so lovely and energetic😭❤️ she came to the table happy and gave us our food personally. Susan was lovely.
Frequently Asked Questions About McDonald's
What are the regular operating hours for McDonald's at 2191 Monterey Highway, San Jose?
The restaurant is open daily from 5:00 AM to 10:00 PM.
When is the drive-thru open at this McDonald's location?
The drive-thru operates every day from 5:00 AM until 1:00 AM the next day.
What are the delivery hours for this McDonald's?
Delivery is available Monday through Thursday and Sunday from 5:00 AM to 11:30 PM, and on Friday and Saturday from 5:00 AM to 12:30 AM.
What services are available for pick-up and delivery?
They offer curbside pickup, delivery, same-day delivery, and no-contact delivery services.
How can I place an order online for this McDonald's?
You can order online via their delivery site at https://mcdonalds.order.online/business/-5579 or use their official app available on iOS and Android.
What payment methods are accepted at this McDonald's location?
They accept American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, and Visa.
Does this McDonald's offer drive-thru service?
Yes, this location has a drive-thru available for customer convenience.
Are there any coffee shops near this McDonald's?
Yes, there is a Starbucks nearby where customers can enjoy specialty coffee before or after their meal.
What grocery shopping options are near McDonald's at 2191 Monterey Highway?
Smart & Final supermarket is nearby for customers who want to visit a grocery store after dining or while in the area.
Are there other dining options close to this McDonald's?
Yes, nearby restaurants include Panda Express for Chinese food, El Pollo Loco for Mexican chicken dishes, and Burger King for additional fast food choices.