Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.6
2,455 reviews
5 stars
932
4 stars
481
3 stars
457
2 stars
180
1 star
405
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, including rude staff and unhelpful attitudes.
Order Accuracy
Many customers reported issues with incorrect orders and missing items, leading to frustration.
Food Quality
Feedback indicated that food quality was inconsistent, with complaints about cold, stale, or poorly prepared items.
Long Wait Times
Several customers experienced long wait times for their orders, both in-store and through drive-thru.
Cleanliness
Some reviews noted cleanliness issues within the restaurant, affecting overall customer experience.
- JRJade RabbNov 7, 20251.0Drinks were all flat and watered down. Food was dry. Customer support did not help either. Edit: To McDonald’s response, I actually the day I ordered put out a claim using the same email as my review account and simply received an apology but no refund or credit. I ended up throwing the food away that day from how it was and received nothing else.
- ZWZheng WuOct 30, 20251.0Was just in there yesterday getting food and got my monopoly stickers. Today I went back for the exact same order, when I got my order, I didn't get over half of the stickers. I called and some lady that barely speaks English says no, they don't go on the stuff I bought, then I told her, I bought the same thing yesterday and got it. She then tells me that they are sold out. Always lying. I would never trust this McDonald's, I don't recommend anyone else doing to this McDonald's. If they are blatantly lying about a little free stickers, what else could they be lying about your food? Your bill? Your order? I would never trust them. Horrible customer service.
- CSCHRISTOPHER SALINASOct 26, 20251.0I ordered small fries and 1 large fry, 20 chicken nuggets and 2 mcchickens they only gave me my fries and chicken nuggets and no mcchickens and they still made me pay for the 2 mcchickens that I never got.
- RSR SOct 24, 20251.0Horrible attitude. Employee yelling at customers and threatened to close their accounts because they ordered with coupons. I was present and was completely shocked and appalled by this behavior. Why would you offer coupons if you're not allowed to use them?
- SHSchell HughesOct 23, 20253.0It's kind of bullshit that you have to order your food through a kiosk now at McDonald's no personal human interaction no smiles just a stupid computer and if you haven't done it it really sucks 'cause it takes too long you stand there and it's stupid whatever happened to human contact and paying young kids to do a computer's job Or anybody to do a computer's job all about profit If they're not having so many employees you could think they could lower the price on their food We bought the bare minimum just so we can get something to eat not so we can enjoy McDonald's
Frequently Asked Questions About McDonald's
What are the regular operating hours of McDonald's at 1299 E Santa Clara St, San Jose?
McDonald's is open daily from 4:15 AM to 2:00 AM.
When is delivery service available at this McDonald's location?
Delivery is available Monday through Saturday from 5:00 AM to 1:00 AM, and Sunday from 6:00 AM to 1:00 AM.
Does this McDonald's location have a drive-thru? If so, what are its hours?
Yes, it has a drive-thru open every day from 4:15 AM to 2:00 AM.
What payment options are accepted at McDonald's at 1299 E Santa Clara St?
They accept American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, and Visa.
Can I order McDonald's food online for pickup or delivery from this location?
Yes, you can order online for pickup or delivery via the McDonald's App or through their online order link provided.
What services does this McDonald's offer?
Services include DriveThru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi.
Are there nearby automotive repair shops close to McDonald's at 1299 E Santa Clara St?
Yes, nearby automotive repair shops include Tough Auto Body & Repair, ABC Car Care, Imperial Autoworks, Martin Auto Color, Valencia's Auto Upholstery, and E&J Electric Auto Repair.
What food options are nearby if I want to try something different from McDonald's?
Nearby food options include Birrieria Neza, a Mexican food truck.
Are there any nearby places for shopping or events close to McDonald's?
Yes, nearby places include Celia's Boutique for clothing and bridal needs, Just Elegance Events Inc for wedding planning, and Real Events for event planning and party supplies.
What nearby fitness or recreational facilities can I visit along with McDonald's?
Nearby fitness and recreational facilities include Relentless Boxing gym, Kattengell's Karate Studio, The Dancing Angel’z Blvd dance school, and Zumba Fun and Fitness gym and dance school.