KL
Kamrin Sanchez lopez
2 days ago
If your not in on time the line is packed and then your stuck with waiting over an hour, yeah no no thank you... If I am hungry now I want to eat now LOl yeah now I'll give this place 3 stars
I had a fantastic experience at Lazy Dog! The food was top-notch, fresh, flavorful, and served exactly as ordered. Lazy Dog never misses! The menu has something for everyone and the quality is always consistent. A huge shoutout to the GM, **Mike Allen**. You can tell he truly cares about his guests and his staff. His professionalism makes a massive difference in the vibe of the restaurant. He is what really sets this location apart from others. General Manager, Mike Allen, runs an incredibly tight ship. His professionalism and genuine care for the customer experience are evident from the moment you walk in. He’s attentive, kind, and makes sure everyone is taken care of. It’s rare to see a GM so hands-on and dedicated to excellence. Great atmosphere, delicious food, and world-class service. We will definitely be back!
Ask for Mike and say Joel sent you.....
P.S. ask for a creamsicle....... thank me later.
HC
Hippie Colleen
Dec 30, 2025
The reason I enjoy this place is because it is DOG FRIENDLY with dishes for the dogs... but there are plenty of people who enjoy this restaurant without dogs . They have a large varied menu so you can please anyone
Large outdoor patio for the dog area... and they have a large drink menu full of refreshing beverages with or without spirits
I've been there twice and enjoyed my experience both times and so did the dogs
Order #280016, 12/27/25 Arrived @8:20 p.m.
Pros: It wasn't crowded, no wait, we were seated right away. Cons: About 15 minutes go by and no waiter has stopped by. We ask the host who's handling our table and then he offered to take our order. Great we thought, because we were all hungry.
About 10 min later Jeffery/Jeffries comes by with our drinks (never mentions not having taken our order or not coming sooner, no acknowledgement) and says he's handling our table.
Another 25-30 minutes go by and 2 of the soups from our order arrive, one is incorrect so it's taken away and a few more minutes go by before the correct one is brought. I ask that staff member politely if we can check on our food order. He could have said, "I'll let your waiter know" but instead proceeds to ask how we ordered the 2 burgers in the 4 entree orders we had. He then says because one was ordered as "well done" that's holding up the order. Really, held up for 40+ minutes?! - blaming the customer, not cool!! He adds that the kitchen is cooking everyone's burgers (this isn't In&Out!! Everyone in the restaurant didn't order burgers & only 2 of our orders were burgers). When we get the attention of our waiter because he wasn't checking on us, but was dropping off food at a table across from us, we asked for a refill of a soda. It doesn't help that 3/4 of the cup is ice - note to self ask for light or no ice next time. I ask him politely if he knows what might be holding up our order, because we notice he just brought food to the table he took an order from 10 minutes ago, they're now eating. We ordered 40-50+ minutes ago and barely got the soups (not entrees). He then proceeds to say that different things are cooked in different parts of the kitchen, and says "I ask for patience" his exact words. Really!? We waited for him to acknowledge us and take our order for 15+ minutes, he didn't. We waited 30-40 minutes for the soup - I guess those didn't come from the quick-prep part of the kitchen either, our luck! All this time and still no entrees! We were more than patient!?
Another waiter had the table behind us and was very attentive, and Jeffrey/ries was attentive to 2 other tables across from us, just not us. We finally got our entrees, and my adult son shows me the bottom part of his fries, bits and pieces, deep fried.
We really didn't feel like tipping, but we did because we know the kitchen staff works hard and they share the tip.
So disappointed! We have had satisfactory service from Stevens Creek and this location before, NOT tonight. San Mateo has the most consistent good service.
Someone needs to show Jeffrey/ries how to choose his words wisely. We showed restraint and patience - him NOT so much. He couldn't handle a polite question. Respond professionally.
TC
Taylor Cecil
Dec 26, 2025
We got seated right away which was surprising and the only positive in the whole experience. Ordered the Buffalo chicken nuggets and bread with feta honey dip. Waited 15 minutes to get food AND drinks ordered. Ran out of water quickly and never got a refill the whole time. The chicken nuggets were just dry and overcooked, and came with a side of buffalo sauce? I could make better nuggets at home from the freezer section. The bread was horribly burnt and the salvageable pieces reaked of the burnt smell. I cant even fathom how the chefs were okay sending it out like that. My boyfriends rice was stale and hard on his ahi tuna dish. I was so thirsty and we just never got a refill. Our waitress did not check on us, we barely saw her. Even the burger plate hus parents split just looked kind of pathetic and the fries were not good either. They did not offer to comp for the burnt appetizer. The restaurant was obnoxiously noisy and could not get service on my phone. I do not understand why people eat here and this was our 3 strikes your out meal. The first two times food was not great either. Last time going there, don't recommend.