Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in San Jose,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- DebitAvailable
- Accepts checksAvailable
- Drive-throughAvailable
Location
Hours
Reviews
4.0
1,190 reviews
5 stars
587
4 stars
321
3 stars
135
2 stars
48
1 star
99
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service, with some praising friendly staff while others reported rude and unprofessional behavior.
Food Quality
Food quality is inconsistent; while many enjoyed the chicken, others complained about dryness and blandness in various dishes.
Cleanliness
Concerns raised about cleanliness in the dining area and bathrooms, with some customers noting unsanitary conditions.
Ordering Experience
Issues with the kiosk ordering system and missing items from orders were frequently mentioned, leading to confusion and dissatisfaction.
Value for Money
Customers found the prices reasonable, but some felt the portion sizes and quality did not justify the cost.
- EBE BOct 30, 20254.0Ordered on app and picked up food at the counter. Friendly staff, I was greeted when I entered and when I left.
- COCristian OlivaresOct 19, 20255.0One of my favorite places for healthy fast food !!!
- MMMark MolluskyOct 9, 20251.0The people behind the counter will do everything in their power to not help you and they use an kiosk style ordering system. The problem is the kiosk doesn't have what their online menu has listed so obviously there's confusion. What a bunch of rude and unprofessional people.
- ETE TaranoSep 16, 20255.0Best roasted chicken in town! Excellent customer service and choice of food with added goodies!
- BBBugSep 11, 20251.0The quesadilla has maybe 1 tablespoon of cheese on it. Worst food I've ever had in san jose. Go to any food truck instead.
Frequently Asked Questions About El Pollo Loco
What are the operating hours of El Pollo Loco in San Jose, CA?
El Pollo Loco is open daily from 10:00 AM to 11:00 PM.
Where is El Pollo Loco located in San Jose?
El Pollo Loco is located at 2131 Monterey Rd, Unit 30, San Jose, CA 95125.
What types of cuisine does El Pollo Loco specialize in?
El Pollo Loco specializes in Mexican cuisine with a focus on fire-grilled chicken entrees.
Does El Pollo Loco offer delivery and catering services?
Yes, El Pollo Loco offers both delivery and catering services.
What payment methods are accepted at El Pollo Loco?
El Pollo Loco accepts American Express, Visa, checks, and debit cards as payment options.
Can customers order El Pollo Loco food through a mobile app?
Yes, customers can order through the El Pollo Loco app available on the Apple App Store or via their online ordering website.
How can customers contact El Pollo Loco for inquiries or orders?
Customers can contact El Pollo Loco at +1 408-971-2012 or by email at epl3653@wksusa.com.
What nearby places can customers visit around El Pollo Loco?
Nearby places include RadioShack for electronics, Panda Express for Chinese fast food, and San Jose-the Plant shopping center for various shopping needs.
Are there fitness or wellness centers close to El Pollo Loco?
Yes, customers can visit LaBuff gym and Elite Pro Fitness nearby for workouts and wellness activities.
What other dining options are in the vicinity of El Pollo Loco?
Other dining options nearby include Starbucks for coffee and McDonald's for burgers and fast food.