Brand Certified
El Pollo Loco
4.0(1114 reviews)
Certified by El Pollo Loco • Feb 22, 2026
Business Details
1725 Branham Ln, San Jose, CA
95118, United States
Certified by El Pollo Loco • Feb 22, 2026
(408) 723-7334
Certified by El Pollo Loco • Feb 22, 2026
https://restaurants.elpolloloco.com/ca/san-jose/1725-branham-ln
Certified by El Pollo Loco • Feb 22, 2026
About
Certified by El Pollo Loco • Feb 22, 2026
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in San Jose,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- Drive-throughAvailable
Location
Certified by El Pollo Loco • Feb 22, 2026
Hours
Certified by El Pollo Loco • Feb 22, 2026
Reviews
4.0
1,114 reviews
5 stars
560
4 stars
276
3 stars
127
2 stars
55
1 star
96
What are people saying?
AI-generated from recent customer reviews
Customer Service
Multiple reviews highlighted rude and inattentive service from staff, particularly at the drive-thru and counter.
Food Quality
While some customers praised the flavor of the food, others reported issues with overcooked or improperly cooked chicken, as well as smaller portion sizes.
Cleanliness
Several customers noted unsanitary conditions in the restaurant, including dirty tables and poor hygiene practices.
Order Accuracy
Frequent complaints about incorrect orders and missing items were reported, indicating a lack of attention to detail.
Value for Money
Customers expressed concerns about high prices relative to portion sizes and food quality.
- SCS CFeb 19, 20261.0DT Stack building. No urgency. Love el pollo loco. Franchisee is managed.
- LAlando1raza ArturoNov 25, 20255.0Nice place
- SSSilverbare831Oct 26, 20253.0Food and service was alright but the restaurant was very hot.
- HWHenok WoldezghiOct 22, 20251.0No respect for customers. This is the first food review I’ve ever done in my life. Today I ordered a really big order and showed up to pick it up exactly when it was ready and they still had me wait 30 mins since they could not locate the order. At the 30mins the mark a woman calls me over to then give me just 5% of my total order.. when I told them and showed them my receipt, the girls at the counter they just rolled their eyes as if I was a bother to them. They sent the manager(who I did not ask for) who then came and just handed me my money back and said “here” then walked away. I was floored by the lack of caring. The food is awesome here, but a lack of respect will only leave a foul taste. El polo loco has definitely lossed me as a repeat customer but I’m sure they don’t care, I can only assume that this type of behavior must roll down hill from management to the operational staff
- CLchapincito lokoOct 11, 20251.0Hoy pase a comprar como siempre en esta tienda pero me resultó el pollo con sangre aun muy buen sabor y todo pero deben ponerle mas cuidado al cocimiento lo malo fue q mi hijo pequeño estaba comiendo esta pieza mas cuidado al cocimiento del pollo por favor
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