Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in San Jose,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- Drive-throughAvailable
Location
Hours
Reviews
4.0
1,110 reviews
5 stars
557
4 stars
276
3 stars
127
2 stars
55
1 star
95
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, including rude staff and long wait times.
Food Quality
While many customers praised the flavor of the food, there were consistent complaints about undercooked chicken and small portion sizes.
Cleanliness
Several reviews mentioned unsanitary conditions in the restaurant, including dirty tables and poor hygiene practices.
Order Accuracy
Customers frequently reported issues with incorrect orders and missing items, indicating a lack of attention to detail.
Value for Money
Many customers felt that the prices were too high for the portion sizes and quality of food received.
- SSSilverbare831Oct 26, 20253.0Food and service was alright but the restaurant was very hot.
- HWHenok WoldezghiOct 22, 20251.0No respect for customers. This is the first food review I’ve ever done in my life. Today I ordered a really big order and showed up to pick it up exactly when it was ready and they still had me wait 30 mins since they could not locate the order. At the 30mins the mark a woman calls me over to then give me just 5% of my total order.. when I told them and showed them my receipt, the girls at the counter they just rolled their eyes as if I was a bother to them. They sent the manager(who I did not ask for) who then came and just handed me my money back and said “here” then walked away. I was floored by the lack of caring. The food is awesome here, but a lack of respect will only leave a foul taste. El polo loco has definitely lossed me as a repeat customer but I’m sure they don’t care, I can only assume that this type of behavior must roll down hill from management to the operational staff
- CLchapincito lokoOct 11, 20251.0Hoy pase a comprar como siempre en esta tienda pero me resultó el pollo con sangre aun muy buen sabor y todo pero deben ponerle mas cuidado al cocimiento lo malo fue q mi hijo pequeño estaba comiendo esta pieza mas cuidado al cocimiento del pollo por favor
- DMDavid MelgarOct 7, 20255.0Good quality food at very reasonable prices. I've been to fancy restaurants for twice the price that had much worse food.
- ETE TaranoSep 16, 20255.0Highly recommended!
Frequently Asked Questions About El Pollo Loco
What are the regular operating hours of El Pollo Loco?
El Pollo Loco is open daily from 9:30 AM to 11:00 PM.
What are the dine-in hours at El Pollo Loco?
Dine-in is available every day from 9:30 AM to 10:00 PM.
Until what time does El Pollo Loco offer delivery service?
Delivery service is available daily from 9:30 AM to 11:00 PM.
Does El Pollo Loco offer catering and drive-through services?
Yes, El Pollo Loco offers both catering and drive-through services.
Where is El Pollo Loco located?
El Pollo Loco is located at 1725 Branham Ln, San Jose, CA 95118.
How can customers order from El Pollo Loco online?
Customers can order online through the El Pollo Loco app or by visiting https://order.elpolloloco.com/menu/branham-ln-camden-ave.
What forms of payment does El Pollo Loco accept?
El Pollo Loco accepts American Express and Visa cards.
Which nearby entertainment venues could I visit before or after dining at El Pollo Loco?
Nickel City, an arcade, is nearby and makes a fun spot to visit before or after your meal at El Pollo Loco.
Are there any nearby fitness or wellness centers near El Pollo Loco?
Yes, The Gym Lounge, which is a gym and bar, as well as spas like D & E Aesthetics and May Spring Spa, are close by for your fitness and relaxation needs.
What nearby dining options are available around El Pollo Loco?
In addition to El Pollo Loco itself, nearby dining options include Sushi Island for Japanese cuisine, Sushi Mania for sushi, Subway for sandwiches, and The Happy Hooligans, a vegan restaurant.