Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in San Jose,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- Drive-throughAvailable
Location
Hours
Reviews
4.1
1,048 reviews
5 stars
548
4 stars
258
3 stars
133
2 stars
37
1 star
72
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers generally praised the food for being fresh and flavorful, particularly the grilled chicken and Pollo Bowls, though some noted inconsistencies in portion sizes and preparation.
Customer Service
Feedback on customer service was mixed; while some employees received high praise for their friendliness and helpfulness, others were reported as rude or unprofessional.
Order Accuracy
Several customers experienced issues with their orders being incomplete or incorrect, leading to frustration and dissatisfaction.
Cleanliness
The restaurant was often described as clean, but some customers noted that the bathrooms and dining area could use more attention.
Service Speed
Many reviews mentioned slow service, particularly during busy times, with some customers expressing frustration over long wait times.
- EMErnestina MartinezJan 4, 20261.0No me dieron tortilla y me dieron salsas rotas y apenas me pusieron pollo
- GCGuichis CoronaNov 15, 20253.0Lo normal como todos los pollo loco
- DDDave DOct 7, 20255.0Love this place! I only get one thing....the Original Pollo Bowl for $5, sometimes I make it a combo (chips or tortillas and a drink) which is only $2 more. Best deal in town BY FAR! Nice people, I go there at least twice a week. I wouldn't call it fast food because they grill the chicken, it's not like you're buying something thawed out and served from a microwave.
- ALAlexis LeightonSep 30, 20255.0Best, hot grilled chicken I had. Always fresh and juicy never overcooked.
- CPChris PSep 2, 20253.0Food was fine. Bathrooms were locked (code) and there were no napkins to be had anywhere. Place was reasonably clean with quick service.
Frequently Asked Questions About El Pollo Loco
What are the regular opening hours of El Pollo Loco in San Jose?
El Pollo Loco in San Jose is open every day from 9:30 AM to 11:00 PM.
When is the dine-in service available at this location?
Dine-in service is available daily from 9:30 AM to 10:00 PM.
What are the delivery hours for El Pollo Loco?
Delivery is offered daily from 9:30 AM to 11:00 PM.
Does El Pollo Loco have any holiday hours or closures?
Yes, on December 24th it closes at 7:00 PM, it is closed on December 25th, and has adjusted hours on December 31st (closes at 8:00 PM) and January 1st (opens at 10:00 AM and closes at 10:00 PM).
What payment options does El Pollo Loco accept?
El Pollo Loco accepts American Express and Visa cards.
Can I order food from El Pollo Loco online?
Yes, you can order online through their official ordering page: https://order.elpolloloco.com/menu/s-white-rd-story-rd and also via the El Pollo Loco app.
Is El Pollo Loco located near any other Mexican restaurants?
Yes, nearby Mexican restaurants include Virrueta’s Tacos and Tacos Chencho food trucks.
What nearby places can help with automotive needs close to El Pollo Loco?
The nearby 76 gas station provides fuel and convenience store services for automotive needs.
Are there any nearby health or dental services near El Pollo Loco?
Yes, Castillo Dental Group and Bay Area Community Health are nearby for dental and medical services.
Where can I grab a coffee or a quick snack near El Pollo Loco?
Starbucks is located nearby where you can enjoy coffee and snacks.