Brand Certified
El Pollo Loco
4.2(820 reviews)
Certified by El Pollo Loco • Feb 22, 2026
Business Details
1701 Story Rd, San Jose, CA
95122, United States
Certified by El Pollo Loco • Feb 22, 2026
(408) 254-3500
Certified by El Pollo Loco • Feb 22, 2026
https://restaurants.elpolloloco.com/ca/san-jose/1701-story-rd
Certified by El Pollo Loco • Feb 22, 2026
About
Certified by El Pollo Loco • Feb 22, 2026
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in San Jose,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Location
Certified by El Pollo Loco • Feb 22, 2026
Hours
Certified by El Pollo Loco • Feb 22, 2026
Reviews
4.2
820 reviews
5 stars
475
4 stars
172
3 stars
94
2 stars
32
1 star
47
What are people saying?
AI-generated from recent customer reviews
Food Quality
Mixed reviews on food quality; some customers enjoyed the chicken and sides, while others found them lacking in flavor and portion size.
Customer Service
Generally positive feedback on customer service, with many praising friendly and helpful staff, though some reported rude interactions.
Cleanliness
The restaurant is often noted for being clean, contributing to a pleasant dining experience.
Service Speed
Inconsistent service speed; while some customers experienced quick service, others reported long wait times and issues with order accuracy.
Value for Money
Customers appreciate the value for money, with good deals available, although some feel prices are high for the portion sizes.
- YYYvetteNov 7, 20251.0They need to change their name to 'POLLITO DIMINUTO" means TINY LITTLE CHICKEN. The chicken legs are so small that I felt bad for the chicken. They really need to start feeding those chickens because they are anorexic. Might be a pigeon because the legs and thighs where so tiny. Dont waste your money. Oh yeah and the cerranos where moldy. Thanks El pollo loco
- NINora IsmailNov 6, 20255.0I had a coupon for a free burrito and I hadn't been to a location in a long time. I usually prefer small taquerias that have a homemade feeling. However, when I came in here, the employees treated me better than family. I felt so loved. The manager helped me use the new system to order since I was so confused. She went above and beyond to help me. I got two burritos and two horchatas. The horchata was decent but not homemade. The burritos were surprisingly good for a fast food place. I'm definitely coming here if I'm in the area again. The way the employees treated me was the best part. They were too empathetic; in a good way.
- COCristian OlivaresOct 28, 20255.0Excellent fast food!!!
- ACAdrian CastilloOct 25, 20255.0The young man at the counter was super nice and helped me box up all my to go items. My family and I had a super good experience with affordable good food would definitely recommend us as quick Mexican food all the way.
- AGAnn GarciaSep 28, 20251.0Went here yesterday and one of the chicken I order tasted like soap not recommended
Frequently Asked Questions About El Pollo Loco
What are the opening hours of El Pollo Loco on weekdays?
El Pollo Loco is open from 10:00 AM to 9:30 PM Monday through Friday.
Does El Pollo Loco offer delivery or online ordering?
Yes, you can order online through their official ordering website or via the El Pollo Loco app on the App Store.
Where is El Pollo Loco located?
El Pollo Loco is located at 1701 Story Rd, Building 30, San Jose, CA 95122, USA.
What types of cuisine does El Pollo Loco serve?
El Pollo Loco serves authentic Mexican cuisine, specializing in fire-grilled chicken and handmade salsas and guacamole.
Which payment methods are accepted at El Pollo Loco?
They accept major credit cards including American Express and Visa.
Does El Pollo Loco provide catering services?
Yes, El Pollo Loco offers catering services for events and special occasions.
How can I contact El Pollo Loco by phone or email?
You can call them at +1 408-254-3500 or email at epl3716@wksusa.com for inquiries.
What nearby food options are around El Pollo Loco?
Nearby you can find Subway for sandwiches, Mountain Mike's Pizza for pizza and wings, and Tacos Al Carbon for Mexican tacos—great options before or after your visit.
Are there any parks or public spaces near El Pollo Loco?
Yes, Plaza de Coatlique is a nearby public park and plaza, perfect for relaxing before or after dining.
What nearby services can help customers visiting El Pollo Loco?
Nearby services include Chase bank for financial needs, AT&T and T-Mobile stores for mobile phones, and Shell gas stations for fuel and automotive needs.
Brand Certified Facts from El Pollo Loco
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Certified February 22, 2026Yext Knowledge Graph
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