Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in San Jose,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- DebitAvailable
- Accepts checksAvailable
Location
Hours
Reviews
4.1
733 reviews
5 stars
380
4 stars
180
3 stars
88
2 stars
30
1 star
55
What are people saying?
AI-generated from recent customer reviews
Pricing Issues
Many customers expressed concerns about high prices compared to other locations, with some feeling that the value for money was lacking.
Food Quality
While some customers enjoyed the food, others reported issues with overcooked or bland items, and there were complaints about portion sizes and ingredient ratios.
Customer Service
Feedback on customer service was mixed, with some praising friendly staff while others reported unprofessional behavior and lack of attention to detail.
Cleanliness
Several reviews highlighted concerns about cleanliness in the dining area and kitchen, with some customers noting unsanitary conditions.
- AMAllan Munoz6 days ago1.0Bad service, they gave me things that are not
- RRRochelleDec 16, 20253.0I’m a big El Pollo Loco fan but was disappointed with this location. The items I wanted (that I always get in Sunnyvale) were not available here. The cashier didn’t seem very sympathetic. Also the prices seemed to have gone up considerably. At least the food tasted good.
- SFSteven FactorDec 16, 20252.0They just we not too nice. I get it when people make mistakes, they were not busy, so I didn't get another customer's order, they only got 1/2 the order right. For 3 people, nothing hard. And it was not their best night for cooking.
- DADanielle AmorimDec 2, 20251.0I stopped to this Pollo Loco and I figured out that they over the price, this is no fair. The food is not good as the others and we have to pay a lot more.
- ASANDERSON SELESDec 2, 20251.0This Pollo Loco is over price if you compare to another stores, this is ridiculous, the product is the same!
Frequently Asked Questions About El Pollo Loco
What are the operating hours of El Pollo Loco in San Jose?
El Pollo Loco in San Jose is open daily from 9:30 AM to 10:00 PM.
Where is El Pollo Loco located in San Jose?
El Pollo Loco is located at 1299 S Winchester Blvd, San Jose, CA 95128.
Does El Pollo Loco offer delivery services?
Yes, El Pollo Loco offers delivery services for your convenience.
Can I place an order for El Pollo Loco online or through an app?
Yes, you can order online via their website or use the El Pollo Loco app available on the Apple App Store.
What types of payment does El Pollo Loco accept?
El Pollo Loco accepts American Express, Visa, Discover, and checks as payment methods.
What kind of food does El Pollo Loco serve?
El Pollo Loco serves fresh, authentic Mexican food featuring fire-grilled chicken marinated with a special recipe of herbs, spices, fruit juices, and garlic.
Are there any other Mexican restaurants near El Pollo Loco in San Jose?
Yes, nearby Mexican restaurants include Taco Bell and El Nevado Gourmet, offering more options if you want to explore different Mexican flavors.
Where can I find convenient stores or gas stations near El Pollo Loco?
Nearby convenience stores and gas stations include 7-Eleven and Chevron Station San Jose, useful for quick stops before or after your meal.
Are there any healthcare or medical facilities near El Pollo Loco?
Yes, the Vein Treatment Clinic and Focus Health - San Jose are located nearby for your medical and personal care needs.
How can the nearby transit or other businesses help customers visiting El Pollo Loco?
Nearby businesses such as KeyMe Locksmiths and Western Union provide essential services, while proximity to popular eateries like Baskin-Robbins and Little Caesars Pizza offer additional dining choices around your visit.