Dunkin'

3.7
700 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve San Jose, CA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
5519 Snell Ave, San Jose, CA
95123, United States

Hours

Reviews

3.7
700 reviews
5 stars
308
4 stars
138
3 stars
99
2 stars
56
1 star
99

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude or unprofessional staff, with several instances of poor service and attitude towards requests.

Product Availability

Frequent complaints about being out of popular items, particularly donuts, leading to customer dissatisfaction.

Order Accuracy

Numerous reviews highlighted issues with incorrect orders, including missing items and wrong modifications.

Cleanliness and Quality

Concerns raised about cleanliness, with reports of unsanitary conditions and food quality issues, including hair in food.

Speed of Service

Customers noted long wait times, especially in the drive-thru, despite low customer volume.
  • II
    Italia
    Nov 15, 2025
    1.0
    slow service. but most of all price gauging. went for a small late last week it was 5.39 today a whole dollar more. whole dollar increase?? wow not 25 cents, lets just go a whole dollar. Be warned.
  • CC
    Cowboy11
    Nov 2, 2025
    4.0
    Dunkin' Donuts has made a comeback. Great refresher drinks, breakfast sandwiches, and improved facilities.
  • PV
    Pearl V
    Oct 23, 2025
    3.0
    FYI they charge $8 for the breakfast meal deal (iced or hot coffee, bagel sandwich, hash browns) even though the website says $6. Also, homeboy didn't even give me napkins in my bag and I had to ask for ketchup too.
  • CF
    Cristina Fernandez
    Oct 17, 2025
    1.0
    I ordered through the drive-thru and when I got to the window the employee gave me hot coffee even though I asked for cold coffee and she was rude to me. I told you hot, you said yes even though at no point did she ask me why I told her I wanted it cold, she changed it for cold coffee but in a bad way and poorly done, it didn't taste like coffee, just like water with candy. They should serve their customers better, but I will definitely not return to that Dunkin'
  • TB
    Tiziana Belliti
    Sep 3, 2025
    4.0
    Presi 4 Dunkin a vederli sembrano molto buoni.

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' at 5519 Snell Ave, San Jose, CA?

Dunkin' is open daily from 5:00 AM to 9:00 PM.

Does this Dunkin' location offer delivery and curbside pickup services?

Yes, this Dunkin' offers both delivery and curbside pickup options for your convenience.