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Chipotle Mexican Grill

3.6
(396 reviews)

Business Details

540 Newhall Dr, San Jose, CA
95110, United States
(408) 418-4500

About

Fast Food RestaurantMexican Restaurant
Chipotle Coleman Landings is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
540 Newhall Dr, San Jose, CA
95110, United States

Hours

Reviews

3.6
396 reviews
5 stars
156
4 stars
102
3 stars
37
2 stars
27
1 star
74

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including rude staff, lack of communication, and long wait times.

Portion Sizes

Many reviews highlighted consistently small portion sizes, leading to dissatisfaction with value for money.

Food Quality

While some customers enjoyed the food, there were numerous complaints about excessive saltiness and inconsistency in food preparation.

Cleanliness

Several reviews noted unsanitary conditions, including dirty tables and floors, impacting the overall dining experience.

Availability of Items

Customers expressed frustration over the frequent unavailability of menu items, which affected their dining choices.
  • LS
    Luc Stew
    Feb 17, 2026
    3.0
    Not great but maybe it wasn't the restaurants fault
  • SM
    Steebie McNeal
    Feb 11, 2026
    5.0
    Great place ..the food was fantastic near the airport..excellent customer service..
  • ED
    estuardo duque
    Jan 25, 2026
    1.0
    Server hair was swinging around, portions served were like coming out of his paycheck. Dirty tables, dirty floors.
  • CG
    Chris Guerra
    Jan 14, 2026
    2.0
    Service is not good and they run out of items.
  • LT
    Lei Tso
    Dec 31, 2025
    2.0
    I think the burrito was a little small. I paid over $15 dollars for burrito but since I got carne asada ( apparently cost more than steak). But when I go to Cupertino or Saratoga Ave, the same Carne Asada is less. The quality of the Carne Asada was little dry ( not worth the upcharge) whereas the Cupertino Carne Asada tasted more juicy & cheaper. The only reason I did not go Cupertino is I got sick one time eating the steak ( Deanza Blvd) but that was only one time as the food is generally good. Anyhow, the reason I gave such a low review is the worker he was little arrogant. And for the upcharge 15 dollar burrito it just was small and he kept on trying to get me to buy Guacamole but he did not tell me there is $3 extra for it. So if I took it with Guacamole it would have cost $18 dollars. Saratoga Ave still gives the best Chipotle food but one time they were giving tiny portions which is why I stop going. So this low review is for the Coleman Chipotle close to airport. Just seem arrogant for the high cost & they need to tell you there is 3 dollar upcharge instead of trying to push the Guacamole. I recently found Mexican grocery store between Payne & near BBQ place on Saratoga Ave. I forgot the name of the Mexican store but have huge Beef Burrito Regular ( if you get Rice,Bean,Beef & pico de gallo/salsa) for only $ 11.99 or $12.99 if you add extra I think cheese/sour cream or other. So this Mexican grocery store always has Burrito/Taco ( I forgot name) on Saratoga Ave between Payne & the BBQ place on Saratoga Ave. So im going back to food trucks & Mexican stores as their flavours are authentic & no lime in my rice.

Brand Certified Facts from Chipotle Mexican Grill

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Certified February 22, 2026Yext Knowledge Graph
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