Chipotle Mexican Grill

3.6
385 reviews
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About

Fast Food RestaurantMexican Restaurant
Chipotle Coleman Landings is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
540 Newhall Dr, San Jose, CA
95110, United States

Hours

Reviews

3.6
385 reviews
5 stars
151
4 stars
102
3 stars
36
2 stars
25
1 star
71

What are people saying?

AI-generated from recent customer reviews

Portion Sizes

Numerous customers complained about small portion sizes, particularly for meat, leading to dissatisfaction with value for money.

Customer Service

Many reviews highlighted poor customer service, including rude staff, lack of communication, and unhelpful responses to customer inquiries.

Food Quality

Feedback on food quality was mixed; while some enjoyed the taste, others reported issues with excessive saltiness and bland flavors.

Cleanliness

Several customers noted cleanliness issues, including dirty tables and unkempt restaurant conditions.

Order Accuracy

Multiple reviews mentioned incorrect orders and missing items, contributing to a frustrating dining experience.
  • SN
    STEVE NGO
    4 days ago
    2.0
    The service and atmosphere at the Chipotle in Newhall, San Jose just aren’t what they used to be. They scoop the food into your bowl like they’re serving animals at a farmhouse, and the whole process feels rushed and sloppy. Pots and pans get dropped, the place feels tense, and the customer service lacks care. I still love the quality of the food, so I guess I just have to put up with it.
  • RR
    Richard Rally
    Nov 3, 2025
    1.0
    This Chipotle is horrible! We ordered 2 bowls and we could not finish our meals. It was way too salty!
  • NR
    Nathan Robinson
    Nov 2, 2025
    1.0
    Do not get the red chimichrra, it is a salt bomb. I could not finish it , it was that salt. Normally I could finish a whole bowl but I could not this time. I wish I tasted it before dumping the whole thing on to my bowl. If your food research team approved this then they need to be fired. If it just this location then they need to taste before it is served to the customer. If this not fresh and has been sitting for days then the fermentation process will make this stronger. And not having this in the refrigerator, which will slow down the fermentation is a bad idea. You have this over the steamer which will speed up the fermentation and in which the concentrate flavors will be stronger.
  • MR
    Michael Rothstein
    Oct 25, 2025
    2.0
    I recently went for the first time in years. The last time I went the food was too salty and years later it's still too salty. I won't be going back.
  • AC
    Ashley Caballero
    Sep 6, 2025
    1.0
    I should have checked the reviews before visiting this location. The customer service was awful, and not to mention the greedy protein portions. It's been years since I ate at Chipotle and I was looking forward to it. Definitely regretting this decision as my bowl had barely any meat.

Frequently Asked Questions About Chipotle Mexican Grill

What are the operating hours of Chipotle Mexican Grill at Coleman Landings?

Chipotle Coleman Landings is open every day from 10:45 AM to 11:00 PM.

Where is Chipotle Mexican Grill Coleman Landings located?

It is located at 540 Newhall Dr, Santa Clara, San Jose, CA 95110, across Avaya Stadium/SJ Airport.